Donnex Magolo.

Senior Account Manager at Lipa Later Group
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Contact Information
us****@****om
(386) 825-5501
Location
KE
Languages
  • English -
  • Swahili -

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5.0

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Dr Farzana Sunderji MRPharms

Donnex is always a team player and willing to always learn more and go that extra mile. His passion towards delivery of his work timely and commitment to his work and colleagues makes him a pleasure to work with.Finally his friendly personality makes him a great addition to any team environment.

Adaka Araka

A great business lead, with exemplary communication skills . Donnex is a great team player and leader. working with him was remarkable.

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Credentials

  • Business Development: Strategic Planning
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Retail Sales Management
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Leading in Crisis
    LinkedIn
    Oct, 2020
    - Nov, 2024

Experience

  • Lipa Later Group
    • Kenya
    • Financial Services
    • 1 - 100 Employee
    • Senior Account Manager
      • Jan 2022 - Present

      •Serving as the main point of contact for a designated set of top-tier client accounts, responsible for acquisition, retention, expansion, and ensuring that clients get the most out of our services. •Identifying new opportunities from within existing accounts, and collaborating with the Partner Success team to aid in increasing revenue. •Ensuring a comprehensive awareness of each client's unique experiences so as to address any potential difficulties early on. •Utilize CRM systems to efficiently and visibly manage customer activity, with diligent follow-up to resolve any outstanding issues. •Present status and results updates on a weekly, monthly, and quarterly basis to internal and external teams and see areas of improvement.

  • MyHealth Africa
    • Kenya
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Business Development & Partnerships
      • Nov 2019 - Dec 2021

      •Reviewed customer feedback and constantly improved the process and customer service levels which increased customer satisfaction rate from 67% to 73% •Performed client research and identified opportunities for account growth, account penetration and market expansion. •Established relationships with key decision-makers within the customer's organization to promote growth and retention. •Training consultative selling techniques to new and existing staff members to build expertise to shorten the sales cycle •Supported marketing and content teams, creating, deploying, and optimizing campaigns for clients.

  • Builders: Warehouse, Express, Trade Depot, Superstore
    • Retail
    • 700 & Above Employee
    • Retail Sales Consultant
      • Oct 2018 - Nov 2019

      ⨀ Coordinate with the Head of Department to maintain standards in the department, and improve staff product knowledge through the sharing of experience. ⨀Significantly organized, demonstrated and specialised strategic market and product campaigns, successfully improving Sales ratings and consistency. ⨀ Assessing clientele needs, queries and complaints, and responding effectively to customers needs and feedback. ⨀ Mastery and management of operations standards(ticketing, stock availability, service levels, pricing, pricing, promotional planning and execution, stock counts, safety, customer service levels) as per departmental protocols. ⨀ Conducting and management of accurate stock counts whilst recommending order quantities to replenishment HOD on enigmas detected on RPL. ⨀ Tracking and conducting weekly analysis against sales target. ⨀ Negotiate and build corporate consensus with suppliers and vendors ultimately generating higher revenue output. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭. Successfully increased sales in my department in a span of 4 months since August 2020; significantly getting acknowledged as top 2 best performing sales consultant at Builders Warehouse Kenya.

  • Fleming
    • Slovakia
    • Events Services
    • 500 - 600 Employee
    • Sales Representative
      • Jan 2014 - Sep 2018

      •Pitching to prospective and existing customers about training programs and certification and the value it added to them by taking part in it. •Built relationships with customers by replying to their inquiries about pricing. •Updated the client leads with new information about the progress of the pitch and the next course of action. •Completed Key Performance Indicators logs in order to create accurate files for clients and enable the sales team to make smart decisions about current projects. •Adhering to organization standards to maintain quality service and guarantee customers receive exceptional service. •Participate in the training of Operations and new sales staff on product knowledge and sales techniques.

  • Archbishop Njenga Girls.
    • Kakamega
    • History and Swahili teacher and Badminton Coach.
      • Aug 2012 - Dec 2013

      •Planned the field excursions for learners to take part in and relate classroom theory in a specific content area with reality to foster further understanding. •Trained and coached learners in badminton and participated in KSSSA competition to the regional level. •Monitored the students’ behavior and implemented corrective measures for unwanted behavior. •Ensured that the school program was followed during duty week and during school events. •Planned the field excursions for learners to take part in and relate classroom theory in a specific content area with reality to foster further understanding. •Trained and coached learners in badminton and participated in KSSSA competition to the regional level. •Monitored the students’ behavior and implemented corrective measures for unwanted behavior. •Ensured that the school program was followed during duty week and during school events.

  • Masomo Mashinani.
    • Student Mentor
      • Jun 2010 - Dec 2012

      •Mentored the students from less privileged economic backgrounds to achieve the best in education and influence them positively. •Socialized and interacted with pupils through games and activities to help them relax and physically fit. •Organized events such as talks, education trips, and exchange programs for pupils to take part in and gain more exposure. •Assisted in recruiting volunteers from different universities to mentor students and participate in different roles.

Education

  • Kenyatta University
    Bachelor of Education (B.Ed.)
    2009 - 2012

Community

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