Donnelle Mitchell, ITIL

Computer User Support Specialist at ACI Learning
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Contact Information
us****@****om
(386) 825-5501
Location
San Antonio, Texas Metropolitan Area

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Bio

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Credentials

  • CompTIA Security+: Authentication & Authorization Design Concepts
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Basic Cryptography & Public Key Infrastructure
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Controls & Application Development, Deployment, & Automation
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Implementing Cybersecurity Resilience
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Implementing Identity and Account Management & AAA Solutions
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Implementing Secure Network Designs
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Implementing Secure Protocols & Application Security Solutions
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Incident Response, Digital Forensics, & Supporting Investigations
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Monitoring, Visibility, & Reporting
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Organizational Security Assessment Tools & Mitigation Controls
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Physical Security Controls
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Risk Management, Privacy, & Sensitive Data Security
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Security Assessment & Penetration Testing Techniques
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Security Concepts in an Enterprise Environment
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Security Policies, Regulations, Standards, & Frameworks
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Virtualization, Cloud Computing, & Cloud Cybersecurity Solutions
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+: Wireless, Mobile, & Embedded Device Security
    Skillsoft
    Jul, 2023
    - Oct, 2024
  • CompTIA Security+
    ACI Learning
    Jun, 2023
    - Oct, 2024
  • CompTIA Security+: Analyzing Application & Network Attacks
    Skillsoft
    Jun, 2023
    - Oct, 2024
  • CompTIA Security+: Social Engineering Techniques & Other Attack Types
    Skillsoft
    Jun, 2023
    - Oct, 2024
  • CompTIA Security+: Threat Actors, Intelligence Sources, & Vulnerabilities
    Skillsoft
    Jun, 2023
    - Oct, 2024
  • CompTIA A+ Core 2
    ACI Learning
    May, 2023
    - Oct, 2024
  • CompTIA Network+
    ACI Learning
    May, 2023
    - Oct, 2024
  • CompTIA Network+
    ACI Learning
    May, 2023
    - Oct, 2024
  • ITIL 4
    PeopleCert
    Apr, 2023
    - Oct, 2024
  • Agile Scrum Professional
    Star 6 Sigma Global Academy
    Aug, 2022
    - Oct, 2024
  • The Agile Project Manager
    Star 6 Sigma Global Academy
    Aug, 2022
    - Oct, 2024
  • ITIL 4 ® Foundation
    AXELOS Global Best Practice
    May, 2023
    - Oct, 2024
  • DISC Leadership Manager Certification
    Star 6 Sigma Global Academy
    Aug, 2022
    - Oct, 2024
  • The Agile Project Manager
    Star 6 Sigma Global Academy
    Aug, 2022
    - Oct, 2024
  • (ISC)² Candidate
    (ISC)²
    Jul, 2023
    - Oct, 2024

Experience

  • ACI Learning
    • San Antonio, Texas, United States
    • Computer User Support Specialist
      • Mar 2023 - Present

      - Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues - Ensured physical security & common attacks while securing the wired and wireless local network - Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts - Installed and supported Windows OS including command line & client support while troubleshooting devices and resolving network issues - Ensured physical security & common attacks while securing the wired and wireless local network - Detected various types of compromises and have an understanding of penetration testing and vulnerability scanning concepts

  • US Navy
    • San Antonio, Texas, United States
    • Submariner, Admin Executive, Flag Writer
      • Jul 1999 - Present

Education

  • Institute for Veterans and Military Families - IVMF
    AWS Cloud Practitioner
  • ACI Learning
    Certification, Information Technology
    2023 -
  • Southern New Hampshire University
    Bachelor of Business Administration - BBA, Management Information Systems
    2022 -

Community

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