Experience

ProTrainings

• United States
• E-Learning Providers
• 1 - 100 Employee

• Compliance Manager

  • Feb 2016 - Present

  The position of Compliance Manager isn't easy...talk about doing something fun, calling state and national boards is not something that everyone can do, but I LOVE IT! Mostly because I love this company, the people, and what it stands for! Because Life Matters...My main job is to grow acceptances for our many trainings in Cardiopulmonary Resuscitation (CPR), Bloodborne Pathogens (BBP), and First Aid education courses all over the United States. We do this by making connections with state departments, boards, and national associations that create the licensing rules and regulations for all the professionals that require CPR, First Aid, or BBP training to obtain and maintain their licensure and to practice in their field of expertise.Are you curious about how your business can work with ProTrainings? Many offices require employees to be certified in CPR, First Aid, or Universal Precautions (BBP) to maintain their employment, or to meet employer or facility regulations. I'd be happy to assist you in meeting these training regulations by helping you find your local state board rules for your office, workplace, or school. Call me at 855-462-4212 and let's talk compliance!

• Executive Assistant, Instructor Success Program

  • Aug 2017 - Present

  My position is to share, implement and walk CPR and First Aid Instructors through partnering with ProTrainings. We, as a nationally accepted health and safety training provider, are always ahead of the game in technology. Because we recognize new trends before they happen. The good news is that we are expanding and building a new type of instructor platform. Our unique program is not only causing a huge buzz with training centers, but also with new and current professional instructors. ProTrainings has been listening to the needs of instructors and we know their concerns. I'm excited to be part of what is happening and take those steps as the main person to assist and share with instructors how our program can help them remove those obstacles in building their business. Our goal is to build a strong instructional program that excites instructors to go and teach again, but with big perks! For a quick synopsis of our program...please reach out to me at instructorhelp@protrainings.com or call me at 616-877-9109.

• Customer Solutions Manager

  • Jan 2015 - Feb 2016

  ProTrainings is a company of high integrity, innovative minds, and highly driven individuals that have a desire to make a difference in the area of CPR and First Aid training programs. This company's video and online training programs can stand up to the competitors and have worked hard to make this company's certifications accepted and accredited nationally and internationally!. Check them out for yourself by clicking on this link http://www.procpr.org/en/learnBecoming part of the ProTrainings family was a natural transition for me due to my relationship with them over the years. My position within the company is to intentionally create more streamlined processes, troubleshoot, provide continual training and direction, and to support the culture and mission of the company to name a few. I am excited to also be a part of, and encourager of, a motivated team of individuals that feed off of the joy of sharing with others the opportunity to gain the life-saving knowledge of performing CPR.

• Virtual Office Assistant Manager, Compliance Coordinator

  • May 2010 - Jan 2015

  ProTrainings owners, Roy Shaw, Scott Andersen, and Paul Martin enlisted my business at Office Task Force to work with their company as a Virtual Consultant in to help in the areas of state compliance and regulation research. Since then, I have helped staff and manage a number of virtual assistants and others as we assisted on additional projects, such as the introduction of StudentCPR, and multiple areas within the customer solutions department. In the last 5 years working as a sister-company with my team, they gained respect of my experience and knowledge of flexibility and adaptability that assisted them with the growth they needed at the time. I also developed a love and respect for this small company and what this company had become. and found myself always proud to be a virtual part of its progress.. This past January I accepted a position to work internally within their leadership department as the Customer Solutions Manager. Though I initially still retained my small virtual assistant business, after a while I transitioned all of my team into the ProTrainings business in order to close my business and be a permanent part of ProTrainings. I found that being part of their team, vision, and mission was a part of me and I wanted to become a permanent part to help them succeed in their growth.



Office Task Force, LLC (formerly Beyond Basic Business. LLC)

• CEO/Owner (Virtual Office Assistant Manager)

  • Aug 2009 - May 2016

  Our specialty with Office Task Force is administrative business support and development through virtual resources, that helps to improve time management and ineffective business practices. Our primary focus is to work with those small business owners, that are transitioning with their growth or don't have the amount of business yet, or the steady income, to employ a full or part time staff person. In addition, we can also be your outside management source for employees so that you have a source to train, lead, and hire employees as needed.Our job at Office Task Force, LLC is to go into offices virtually and provide help for growing or busy offices. Just as a secretary or personal assistant helps out with the day to day office tasks, we can also provide help as needed. Our services can be utilized by the hour, daily, weekly, monthly, or even on a quarterly basis to do those many things in the business that need attention as you need them done. We can help with those inner office functions that you or your office staff don't have time to do. From answering phones to help improve your customer retention, to working as a permanent team member on a specific project, we really do it all! • New business development and organization • Help with a recent boost in orders or clients • Maintaining the workload as your business grows • Implement systems to provide better use of time • Cover phones and email when you are out of town Are you wondering if we can help you?Our clientele is comprised of businesses like yours that need our assistance to manage the little day to day office tasks...or needs expertise from an executive assistant to help your business to run smoother, smarter, and keep the business owners more productive with their time and energy, by keeping them from doing the tasks in the office that they shouldn't be doing. Our desire is to promote success and never leave you without your emergency source of help!



Meijer Corporate Offices

• Marketing Support

  • Apr 2009 - Jan 2011

  I provided support for the Marketing/Promotions and Partnership Teams by creating processes to create more time for specialists. In my job description I provide data entry of jobs in Aprimo System, CM submittals, reporting, and coordination of job tactics to outlining teams for execution. I also work within the Engage system, dragging marketing space designs, and keeping track of requests and promotions that will be advertised in the circulars. In addition, I do many miscellaneous duties such as research, scheduling, and other administrative tasks. (I did all of this as a contracted employee of OfficeTeam Staffing.)



I-CORE NETWORKS

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Owner/President/Partner

  • Jun 2007 - May 2008

  My goals included increasing the amount of traffic and registration of members on our website of www.MyCitySources.com which we utilize to supply tools and resources to accelerate the rate of success of individuals, sales professionals, and business entrepreneurs. Facilitating, advertising, and organizing online and offline marketing efforts. Collaborating and consulting with business organizations, along with business owners, professionals, and entrepreneurs. Conducting and organizing presentations, networking, and one-to-one interviews to help in identifying how to collaborate with others in order to move forward with deliberate and positive change. The training of our sales teams to do the same and how to increasingly build those relationships to higher tier referrals which will ultimately formulate advertising and sponsorship opportunities.



ACHIEVEMENT RESOURCES

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Account Executive

  • Feb 2006 - Jan 2008

  Served as a member of the executive team that performs to accelerate the rate of success of individuals, sales professionals, and business entrepreneurs. Implementing and facilitating leadership programs, trainings, and workshops that encourage balance, goal setting, communication, etc. while constantly increasing the level of impact to bottom-line results. Opening opportunities and ideas of improved growth and improvement through assessments and the client’s discovery of their strengths and weaknesses. Training courses within Leadership Management, Inc. that enables clients to maintain levels of success thinking and habits that encourage high payoff returns and positive change in themselves and others. Focused on helping others through tools and direction.



GECKO HOSPITALITY

• United States
• Staffing and Recruiting

• Executive Recruiter

  • Sep 2006 - Nov 2007

  Identify, interview, and coach, skilled candidates for recruitment of management and team positions within the restaurant and hospitality field. Increased knowledge of interviewing skills and attitudes for hire. Skilled negotiator that directs and supervises the organization of interviews, salary offers, and communication with the client and the possible candidate in consideration for employment. Writing and administering resumes and cover letters for candidates to accomplish greater hiring possibilities. Full accountability to do initial screening, reference and background checks. Knowledge of the requirements of each position and the desired experience.



PEAK PERFORMANCE CHIROPRACTIC

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Chiropractic Assistant/Workshop and Event Coordinator

  • Mar 2004 - Feb 2006

  Supplied energy and enthusiasm to scheduling patient’s appointments, billing, and leading front desk staff. Consulting with new patients and drawing up extensive medical histories of patients explaining the foundational elements of Chiropractic. Documented treatment plans and began a course of action to implement and organize patient care. Understanding of medical coverages and patient billing. Organized marketing efforts of local area with booths, lectures, training seminars, and workshops which the doctor or I presented. Daily office tasks of phones, filing, mailings, etc. along with patient billing questions. Daily office flow of 60-124 patients for two doctors. Regarded by fellow employees for my skills in conflict resolution with clients on money handling issues, billing conflicts, and insurance problems. Also noted for my patience in training of other employees.



GRAND RAPIDS ENT ASSOCIATES

• Patient/Surgery Coordinator

  • Nov 2002 - Mar 2004

  Scheduler in organizing surgical procedures for an office of three Otorhinolaryngologists that specialized in throat cancer, facial plastics and reconstruction, in addition to their ear, nose, and throat practice. Collaborating doctors office schedules with patients surgical procedures in house, and at seven outsourced hospitals and surgical facilities. Coordinated surgical instruments and hospitals with patient’s surgical needs. Walking patients through the benefits and risks of the procedures and signing consent forms and legal documents, along with the follow up care responsibilities. Also handled all the insurance billing and authorizations of payment of procedures. Went with doctors to satellite locations and did the patient set-up along with the front desk and surgery scheduling responsibilities using Medical Manager. Full working knowledge of computer scheduling, phones, billing, file maintenance, and ordering pre-op testing and x-rays.



ROCKFORD FAMILY MEDICINE

• United States
• Staffing and Recruiting

• Medical Secretary – Patient Relations – Supervisor

  • Feb 2001 - Jun 2002

  Hired in as the Medical Secretary in charge of patient scheduling, phones, inventory and supplies. After 6 weeks the other secretary left the practice suddenly and I was in charge of everything including all medical billing, insurance verification, and selling nutritional supplements of this small, yet very fast paced doctor’s office. After a year I was running the office, under the guidance of an outside management company, in charge of weekly meetings, training, hiring, firing, and scheduling all patient services including outside testing. I was made the Patient Relations Supervisor also at this time because of my attention to caring for the patients needs and making sure the office and staff was attentive to them.