Experience

Expedient Staffing Solutions, Inc

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Call Center Representative

  • Dec 2021 - Present

  Provide an essential service to the city of New York by acting as the first point of contact to several NYC agencies. Assist callers with a wide range of inquiries including but not limited to trash/recycling rules, birth certificates, and government assistance programs. Fill out service request complaints to appropriate agencies. • Answer 80 to 120 inbound calls per day in a fast-paced environment. • Provide excellent customer service while handling confidential information. • Direct callers to the appropriate departments and agencies related to their individual needs; escalated calls to supervisors as warranted. • Engaged in active listening to ensure appropriate and relevant information was provided to caller and submitted corresponding reports for documentation purposes. • Probe callers with questions to discover their concerns and research, accordingly, to give answers or alternative solutions to their complaint. Show less



VillageCare

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Biller

  • Feb 2018 - Jul 2020

  • Ensure all billing is completed monthly as directed by the Patient Account Supervisor and AVP - Finance Operations. • Create invoices for all members and mail the appropriate individual or family member as required. • Post all checks and payments received on a daily basis to the billing system. • Complete electronic charge on all surplus amounts authorized on a monthly basis to be paid through the members credit card and / or bank account. • Contact all members with outstanding balances on an ongoing basis to determined status of payment and document all conversations in the billing system as they occur. Show less



Accent Health Care Services

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Clinical Coordinator

  • Jul 2014 - Sep 2017

  • Handle day-to-day administrative and scheduling responsibilities of the Nursing Department. • Handle phone calls for nurses with case managers, physicians, etc., for issue resolution. • Maintain patient charts for ACNY Metro. • Track nursing documentation (assessment, supervision, medical reconciliation, emails from contacts) and follow up on missing items. • Update the reports with any code changes (TALS, flood zone, falls programs, etc.) • Participate in nursing conference and meetings, as needed. Show less



Visiting Nurse Service of New York

• New York, United States

• Contract Coordinator

  • Sep 1990 - Jul 2014



Visiting Nurse Service Of New York

• New York, United States

• Team Supervisor

  • Aug 1999 - Jun 2013

  • Input / update / discharge customers' orders for HHA service, laboratory and rehab into the Order Processing System. • Records / documents / resolve all complaints / issues to ensure customer satisfaction. • Research complaints / problems / issues and ensure resolution is promptly communicated back to the contractor. • Utilize the system / reports to identify patients with high aide turnover. • Schedule daily work assignments of departmental staff and assists them in resolving problems. • Hire, counsel, train, evaluate, and when necessary, terminate assigned staff in consultation with manager. • Act as a resource person for staff with regards to all office systems. Show less