Experience

Firbank Grammar School

• Australia
• Primary and Secondary Education
• 100 - 200 Employee

• Director Of Admissions

  • Jun 2021 - Present

  Firbank’s is a leading independent school with a coeducational campus in Sandringham K-6 and two girls only campuses in Brighton K-12. Firbank’s is a leading independent school with a coeducational campus in Sandringham K-6 and two girls only campuses in Brighton K-12.



Lauriston Girls'​ School

• Registrar - International and Local Student Recruitment

  • Jun 2012 - Jun 2021

  Achievements Achieved the highest level of enrolments since Lauriston commenced in 1901 Expanded enrolments by 25.6% across the entire school resulting in increased revenue Increased enrolments from 860 students in June 2012 to 1080 students in January 2018 Developed and implemented highly successful direct marketing using birthday cards Attained capacity for international student enrolments and created a demand for places representing Lauriston in China Implemented 3 year forecast and reporting model enabling Senior Managers to forecast revenue Demonstrated outstanding interpersonal skills obtaining frequent positive feedback from parents and staff thanking me on excelling at my role Successfully worked alongside the Director of Marketing informing the strategic marketing plan ensuring it aligned with the Admissions Office strategy Oversaw the success of events such as open days and scholarship testing Implemented streamlined processes resulting in halving the administration time required for booking enrolment interviews Demonstrated initiative by developing a system using Google Drive and an iPad to be able to inform parents at open days and on personal tours if there was a vacancy available Outstanding leadership skills which forged a strong relationship with the Admissions Officer I managed resulting in increased workflow, mutual respect and loyalty Improved administration procedures using the client relationship management database resulting in the Admissions Office operating more efficiently Created an Admissions Office Process Manual so that staff could easily refer to processes and procedures resulting in time savings and outstanding customer service



St Albans High School For Girls

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Personal Assistant

  • Sep 2018 - May 2019

  Streamlined administrative processes for both Deputy Heads allowing them more time to focus on their roles Provided strategies to the Admissions team for greater engagement and assisted with intake examinations implementing improved processes Successfully managed events both on and off site including the whole school end of year carol service at St Albans Cathedral, the staff well-being day at the start of the academic year and a professional development conference for local teachers



Toorak College, Mt Eliza

• Australia
• Primary and Secondary Education
• 100 - 200 Employee

• Registrar - Local Student Recruitment

  • Dec 2002 - Jun 2012

  As Registrar of Toorak College I was responsible for the recruitment of local students. I developed the “Student Ambassador Program” taking students to local feeder schools to market Toorak College to prospective students. Successfully implemented the “Boy oh Boy” marketing campaign introducing boys through to Year 6 – when Toorak College was previously viewed as an all girls’ environment. I increased enrolments despite a fiercely competitive environment where students were offered scholarships to attend competing co-ed schools in need of girls. Repeatedly achieved high attendance at open days and scholarship testing ensuring high level of interest and healthy waitlists by direct marketing to our CRM database and external media advertising.



RMIT University

• Australia
• Higher Education
• 700 & Above Employee

• Departmental Manager

  • Mar 2002 - Dec 2002

  I was responsible for the smooth operation of all Departmental operational issues and managed the efficient administration of enrolments and enquiries for the faculty of Languages and International Studies (LIS) with a student base of approximately 2000. I successfully managed three very happy direct reports as part of the administration staff. One of her staff told her she was the "best boss she had ever had." The academic staff told me that the department had never operated so smoothly and it was due to my outstanding administrative and interpersonal skills.



Monash Mt Eliza Business School

• Program Manager

  • Jun 1996 - Dec 2001

  I originally commenced as a Program Coordinator in Executive Programs providing outstanding customer service to our customer base. I successfully coordinated each program event preparing program material, name tags, accommodation, catering staff and liaised with the Program Manager and speakers. Having done this at the highest level I was promoted to Program Manager in charge of seven direct reports who were responsible for delivering the administration of all Executive Programs. These programs also fed into the Executive MBA program. I was also responsible for ensuring the successful delivery of the most elite Executive Residential program running for four weeks and costing approximately $40,000 demanding the highest level of customer service in the suite of offerings. During my tenure I was also awarded the opportunity to travel to Guangzhou and Beijing to train staff in exemplary administration standards ensuring the marketing brand was coherent and strong in China. I also worked at Ashridge Management College, U.K. assisting with their first International Leadership Program and benchmarking best practice.