Experience

Exploration

• United States
• Entertainment
• 1 - 100 Employee

• Director of Mechanical Licensing

  • Jan 2017 - Present



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• TECHNICAL SUPPORT CONSULTANT

  • Oct 2012 - Oct 2015

  • Provided technical assistance to Lenovo customers • In-team mentor/support specialist, assisting fellow consultants who need help with troubleshooting • Submitted Salesforce requests for issues that need to be escalated to a customer relations manager • Took in escalations/supervisor calls when necessary • Provided technical assistance to Lenovo customers • In-team mentor/support specialist, assisting fellow consultants who need help with troubleshooting • Submitted Salesforce requests for issues that need to be escalated to a customer relations manager • Took in escalations/supervisor calls when necessary



Next Q Communications

• Unit 704, TGU Building, Asiatown IT Park, Cebu City

• TIER 2 CUSTOMER SERVICE SPECIALIST

  • Feb 2012 - Apr 2012

  • Provided customer service support for Internet Payday, Aqualift and Vitaderm • Took in escalations/supervisor calls as needed • Provided customer service support for Internet Payday, Aqualift and Vitaderm • Took in escalations/supervisor calls as needed



Stream Global Services

• 7th Floor, i2 Building, Asiatown IT Park, Cebu City

• TECHNICAL SUPPORT PROFESSIONAL TIER 1

  • Jul 2011 - Dec 2011

  • Handled Vonage customers’ financial inquiries and concerns • Supported Customer On-Boarding Queue • Assisted customers with at-home installation • Handled Vonage customers’ financial inquiries and concerns • Supported Customer On-Boarding Queue • Assisted customers with at-home installation



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• TECHNICAL CUSTOMER SERVICE SPECIALIST

  • Sep 2004 - Oct 2010

  • Pioneering agent for AT&T UVERSE (IPTV, VOIP and High-Speed Internet), assisted AT&T subscribers with their technical, billing and sales concerns. • Provided technical assistance to Bellsouth DSL subscribers. • In-team trainer/mentor, taught customer service essentials, call handling, basic networking and troubleshooting to assist new agents in the team for their smooth transition to the production floor. • Pioneering agent for AT&T UVERSE (IPTV, VOIP and High-Speed Internet), assisted AT&T subscribers with their technical, billing and sales concerns. • Provided technical assistance to Bellsouth DSL subscribers. • In-team trainer/mentor, taught customer service essentials, call handling, basic networking and troubleshooting to assist new agents in the team for their smooth transition to the production floor.