Experience

NTT Global Networks

• United States
• Telecommunications
• 700 & Above Employee

• Senior Provisioner

  • Mar 2015 - Present

  • Interface directly with international customers, vendors or providers and complete requests for new service. • Responsible for maintaining records of activities and coordinating service order activities with ILEC’s, CLEC’s, IXC’s, remote hands technicians and other internal groups. • Does provisioning of Backbone Links (NNI) for internal groups and customer production usage. • Provisioning of E1, E3, DS1, DS3, OC3, OC12, DSL and Metro Ethernet. • Placing orders to local exchange carriers (LEC) both domestic and international. • Collect & disseminate all support details with companies to order process (LOA, CFA, DLR, ASR, etc.). • Utilize provisioning, ordering and inventory software. • Verify that confirmation and designs are received for the LEC and operating companies in a timely basis. • Provide accurate and timely updates to both customers and internal groups. • Prepares escalation when needed. • Maintain current files on all orders. • Interfaces with customers through lifecycle of circuit implementation including completion of test and turn up. • Coordinates work and maintenance activities with customers, vendors and internal team members.



Imperium IT Support and Business Outsourcing Solutions

• Makati City

• Network Engineer

  • Oct 2012 - Nov 2014

  • Handles after-sales technical support for Globe Business Customer Facing Unit (BCFU) to the following services: Direct Lines, Wireless and Wireline Broadband, Managed IP PABX, Centrex Lines, Wireless VPN, Managed WIZ Hotspots, Wireless Mobile (Postpaid), SMS Blasting, Blackberry Service, and Hosted Email. • Gathers customer’s service information and determine the issue by evaluating and analyzing the symptoms. • Accurately process and record all support cases/tickets. • Follow up and make scheduled call backs to customers where necessary. • Create tickets and stay current with its information, changes and updates. • Performs troubleshooting of incidents or service requests and provide quality resolution to end-users. • Follow established escalation path spelt out in the support model to seek resolution from next level technical support. • Perform Incident Management – troubleshoots and configures, test, and maintains telecommunication services. • Coordinate with vendor and partners to ensure timeliness to the resolution process of all incidents. • Confirms resolved status to the client and prepares incident report. • Manages and provides concurrence on planned network maintenance activity. • Notifies internal and external customers affected by the activity.



First Source Limited

• Alabang, Muntinlupa City

• Telecom Provisioner/Circuit Designer

  • Mar 2009 - Sep 2012

  • Manages, tracks and implements U.S. domestic install data circuits, upgrade and downgrade orders of low bandwidth Private Internet Protocol (PIP), Asynchronous Transfer Mode (ATM), and Frame Relay services for VERIZON BUSINESS: A global communications, IT, and security solutions partner to business and government, with one of the world's most connected IP networks. • Coordinates ordering and delivery of DS1 from various US carriers/supplier such as AT&T, Qwest, Century Link, Verizon and other independent Local Exchange Carrier (LEC). • Verifies confirmation and designs are received from LEC and operating companies in a timely basis. • Utilizes provisioning, ordering and inventory software. • Participates in discussions with system developers to identify production issues. • Provide troubleshooting support to problematic circuits, including tickets opened by NOC or Solution/Maintenance Engineers. • Works with local and U.S. internal teams to ensure on-time delivery and scheduled turn up of circuits. • Allocate port allocation on PE (Provider Edge) routers and PVC configurations (layer 2), and provisions routing protocols and encapsulations types. • Acted as point of contact for several provisioning issues related to circuit activation and design. • Interfaces with customers and account team during lifecycle of circuit implementation including test and turn up activation. • Liaises with US based SME (subject matter expert)and implementation managers on escalated orders and complex issues. • Point of contact between provisioners and capacity planners to resolve constraint router allocation and port capacity issues. • Assigned provisioner by Verizon Business management to perform NOC/port move. • Designs DS-0, DS-1, DS-1ATM and MLPPP circuits. • Participated in UAT (F&E shutdown project); advised team on policy and procedure changes. • Acted as point of contact on major projects in relation to network provisioning, port capacity, PVC and router issues.



ON Semiconductor Philippines

• Calamba, Laguna

• Manufacturing Technologist/Subcon Planner

  • May 2005 - Sep 2008

  • Oversees the management of assigned local and offshore subcontractors to sustain optimized subcon delivery, quality and cost performance. • Negotiates to secure capacity allocation, loading, material and shipback dates with the subcons to ensure that subcon performance remains competitive and consistent with ON Semiconductor delivery needs. • Works with the Business Planning, Production Planning, Global Planning, Quality, and Engineering and other support groups to resolve forecast and daily production issues affecting loading and delivery. • Supports Test Operations requirements to augment Test productivity and efficiency. • Performs Assembly Quality Systems audit to ensure subcon’s consistency and compliance to quality requirements. • Ensures that the correct transactions and WIP movements in the systems are made to produce an accurate, reliable planning run. • Checks subcon invoices to insure we are billed accordingly by matching the shipback goods and purchase orders. • Interprets and translates a master plan to schedule. • Manages and maintains purchase orders. • Monitoring wafer delivery and ship outs of finished goods. • Identifies line priorities and interprets forecast.