Experience

JOHN LEWIS PARTNERSHIP PLC

• 1 - 100 Employee

• Head of Programme Delivery Tech & Change

  • Feb 2018 - Present

  Leading the delivery and providing executive reporting to enable exec decision making for the Technology and Change Investment portfolio has been constituted to achieve two key accountabilities of the CIO. To achieve and maintain the outcomes described in a JLP Business Services Catalogue that articulates the T&C committed level of service with regard to: Meeting the Partnership’s IT Security risk appetite Achieving the agreed level of service for end users and operational business owners of processes that utilise installed technology. Complying with legal or JLP policy requirements Meeting the operational risk appetite for all technology services Optimising the operational costs of running technology services within JLP



John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• IT Programme Manager

  • Feb 2018 - Present

  I lead the strategy and delivery of a complex portfolio of between 15 to 20 projects at any one time.I manage resources and stakeholders for multiple simultaneous IT programmes and projects, leading programme and project managers in end-to-end ownership of business requirements, design, and delivery of the Finance and Procurement Portfolio. I hold technical and change management responsibility, as well as business planning and budget management, ensuring compliance with GDPR and maintaining data security.• Achieved optimisation objectives year on year, restructuring team to meet business needs and balancing permanent, managed services, and outsourcing with high value cost efficiencies. • Led multiple projects across business areas including personnel, finance, procurement, GDPR, pensions, property, development and web-based products, ranging from £500k to £20m.• Spearheaded compliance, quality, upgrades, and platforming of Oracle Finance and Personnel, as well as Pensions.

• BEM Personnel, Finance &Delivery

  • Dec 2015 - Present

  Managing Business IT requirements, accountability for Portfolio of investment projects. Also accountable for the IT delivery (including PMO, Development and Test for Oracle and Non Oracle change)

• BEM Finance, Procurement and Personnel.

  • Oct 2015 - Present

  New responsibilities to take in the personnel portfolio.

• BEM Finance and Procurement

  • Mar 2015 - Feb 2018



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Head of Network Administration

  • Aug 2005 - Present

  I managed the migration of 50,000 customers in the EMEA, US and ASIA for a major keystone contract with BT & Savvis; I improved corporate-wide measures for SLAs, OLAs, and KPIs, helping achieve £15m in cost savings per annum year on year.

• Head of Service Operations Legal, Tax&Accounting and IPS Business

  • Apr 2013 - Nov 2013

  I managed service operations across the Legal, Tax and Accounting, IPS, and Global Growth business units.Delivering new strategic service management process and tools, I owned operational demand, service improvements, and relationship management as a key member of the Scale 2020 Task Force. I led the service transition of programmes and projects for all management within Management Information Systems (MIS), including Salesforce and SAP rollouts. I mobilised a 17-member cross-functional team across the EMEA, USA, and Asia. I drove improvements in IT, reporting, incident management, and change management, working with IT partners on requirements capabilities and effective organisational structure.• Successfully restructured a group of 110+ people, creating ‘lean’ and lower cost added-value service strategy and governance with end-to-end accountability in alignment with business needs.• Standardised IT systems across Corporate, Financial, and Risk businesses, planning smooth transition of people, responsibilities, and accountabilities.• Created new roles with strategic vision and designed and delivered new Operating Model, which has now been adopted in other areas of Thomson Reuters due to its success.

• Head of Service Strategy and Governance

  • Oct 2010 - Apr 2013

• Head of Provisioning and PMO

  • Jul 2009 - Aug 2010

  I led and co-ordinated the migration phase across multiple teams to align systems and processes during the merger of Thomson & Reuters, planning the transition within strict, tight timeframes.I built relationships with key global vendors, developing service improvement plans and negotiating service and operations level agreements. I delivered and introduced project management office (PMO) operations and a bank statement for tracking project progress. I also managed a cross-functional team of 20 staff across the EMEA, USA and Asia.• Played key role in Elektron Project, moving from two strategic partners to global partnering and negotiating all new delivery service level agreements with global vendors.• Managed and allocated £40m annual budget through project delivery office, validating costs, monitoring spend, requesting business cases, and preparing approval recommendations.• Streamlined operations, successfully increasing on-time delivery of projects and services from 23% to 60% and improving control on spend through implementation of new project approval process.• Designed and implemented automated universal/multi-vendor order form system, working closely with IT developers; vastly simplified ordering process.

• Head of Service Delivery

  • Aug 2007 - Jul 2009

  I held sole responsibility for managing the service delivery of business applications within the market's MIS.I drove improvements in MIS, reporting, incident management, and problem resolution, re-designing systems and procedures to strengthen group infrastructure and support services. I built relationships with key external stakeholders and partner suppliers regarding ongoing support of services, ensuring delivery of end-to-end service reliability and quality. I provided accurate and timely service management reporting and implemented operational continuity and disaster recovery plans. I also conducted root cause analysis to identify system failures. I was appointed the Eikon IT Service Manager (ISM).• Led security initiatives, delivering new CRM process to improve defect management, achieving 60% reduction in Incidents within three months.• Successfully jointly designed and implemented new, improved process for service introduction for applications.



BP

• France
• Business Consulting and Services
• 1 - 100 Employee

• IT&S Manager Tax & Finance

  • Nov 2013 - Mar 2015

  I managed the delivery, operations, and risk for a portfolio totalling £25m per annum supporting visible (high impact) inter-company and financial transactional processes. I planned the strategic vision for the portfolio, setting up a business benefits framework across all IT departments and matrix managing resources to meet requirements. I developed a business plan with a budget. • Designed and rolled out learning management system for financial university. • Collaborated with Procurement to successfully negotiate expenses contract of £10m over three years. Including design agreeing SLA’ contractual deliverables and operating model.



Cable and Wireless

• Telecommunications
• 1 - 100 Employee

• Head of Key Accounts

  • Jul 2003 - Aug 2005

  Network planning, building, provisioning and testing. Also delivering process and training to business and team. Network planning, building, provisioning and testing. Also delivering process and training to business and team.