Safeguarding General Manager

• Nov 2021 - Present

Compliance & Quality Manager

• Nov 2018 - Nov 2021

General Manager, Quality Assurance, Risk & Compliance

• Apr 2018 - Nov 2018

Quality, Risk & Compliance Specialist

• Jun 2017 - Apr 2018

Quality professional with over 15 years managing and auditing quality systems in national disability services and aged care. I hold a Diploma of Quality Management Systems including Integrated Risk Management Systems and a trained Lead Auditor. Cert IV in Workplace Training and Assessment, Cert IV in Continuous Quality Improvement (Aged Care), Workcover WHS Train the Trainer with extensive experience in in ISO 9001, Root Cause Analysis, Lean Process Improvement, Third Party Verification, HSQS Certification, DHHS Certification, Attendant Care Certification, Quality and Safeguarding audit and OCG Accreditation. I also have an advanced investigation certificate with experience conducting Disability Reportable Incidents and Reportable Conduct Investigations.

National Quality Manager

• Sep 2015 - Jun 2017

Responsible for the following:• Lead the Quality team to liaise with managers to conduct internal audits to review compliance and processes across the organisation• Develop a system of internal audits and lead the auditing activities across the organisation• Use information to demonstrate trends in quality standards across the organisation and to inform continuous improvement.• Provide support to managers and staff to enable them to provide services that comply with quality accreditation requirements • Check that all essential documents are implemented and complied with at service outlets • Make regular visits to service outlets to ensure quality standards are understood and complied with• Develop and foster a continuous improvement culture• Provide support, education and training to staff on the quality system and continuous improvement• Provide briefing to senior management and others as identified to understand essential components of compliance• Develop action plans of any audits undertaken requiring corrective action in services• Assist in the development of policies and procedures which inform service provision across the organization• Participate in quality assurance processes with a focus on continuous improvement, data collection, review and monitoring• Participates in the identification of opportunities for continuous improvement to procedures, ethical standards and integrity within Lifestyle Solutions and develops recommendations for business improvement.

Audit, Risk and Compliance Manager

• Aug 2013 - Sep 2015

Responsible for leading the Audit, Risk and Compliance team providing operational and advisory support to the organisation in the review, implementation, management and evaluation of an integrated risk management and compliance program and to monitor the current accredited quality program to ensure ongoing compliance. This includes to review, develop and implement quality monitoring tools to ensure ongoing compliance with quality standards and ensure ongoing licensing requirements.

Quality Risk and Compliance Manager

• Mar 2010 - Aug 2013

Not for profit organisation with approximately 230 employees across 3 sites providing residential aged care, community services and retirement living. Independent role reporting directly to the CEO responsible for the maintenance of the quality system in accordance with the Aged Care standards and ISO 9001.Identification and management of organisational risk strategies and adherence to regulatory compliance and best practice. Key Responsibilities • Assist CEO to develop strategic business plan. • Executive Leadership – role model for the organisation in regard to the values of integrity, accountability, innovation and community. • Change Management – Development of plan including consultation, communication, feedback. • Risk Management – Developed organisation risk register and reviewed periodically for compliance. Conduct internal investigationsto determine risk exposure and make recommendations accordingly. • Research & Analysis of Data – Monthly compilation of clinical data, identifying trends and areas for improvement. • Continuous Improvement – Maintain and review business unit feedback registers monthly to ensure KPI’s are met and feedback closed out. • Education – Deliver training at General Orientation and Mandatory Training and education on an ad hoc basis as required e.g. Risk Management, WHS. • Legislation – Evaluate daily Lawlex alerts for impact on business and create Compliance Action Plans as needed. • Compliance – Ensure organisation is compliant with all legislative and regulatory guidelines. • Auditing – Maintain annual audit schedule based on Accreditation standards and ISO 9001 and other regulatory bodies. • Policy Development – Develop, review and maintain policies. • Climate Surveys – Responsible for annual surveys; staff, residential care and community care. • Work Health & Safety – Developed and delivered training in WHS Act and Regulations (2011). Oversee Annual Safety Audits of Retirement Villages as required by the Act