Experience

HEADWAY BIRMINGHAM & SOLIHULL TRADING LIMITED

• United Kingdom
• 1 - 100 Employee

• Personnel Administrator

  • Apr 2021 - Present

  •Responsible for managing the staff and volunteer recruitment processes, I produce and update job adverts (internal and external), source and post adverts on job boards and engage with applicants throughout the recruitment process. •Management of applicant monitor, recording and sifting of CV’s and applications received, scheduling of interviews and participate in candidate interviews with Managers. •Responsible for onboarding, confirming offer of employment with successful candidates, liaise with Managers regarding start dates, completing DBS checks, ID verification, health and reference checks and organise and monitor induction training programmes and e-learning for new starters. •Produce employment contracts and calculate annual leave entitlements. •Act as liaison with HR in disciplinary and grievance matters, maintain accurate records of all communication and minute taking in meetings. •Source training providers and arrange development training for existing staff. •Monitor and produce reports for all aspects of personnel/HR including recruitment, induction, development training, absence, disciplinary’s/grievance, welfare and staff exits using Microsoft Excel and TAG, reporting directly into the CEO. •Ensure that all systems/procedures are in place to support the Management Team with ongoing changes, decisions, issues, legal matters, budgets and staffing requirements. •Arrange referrals to Occupational Health Show less



University of Law

• Birmingham, England, United Kingdom

• Student Welfare Advisor (Interim)

  • Feb 2020 - Feb 2021

  •Maintained a fully accessible and operational welfare service department for the Birmingham campus during a period of unprecedented change •Delivered national/international welfare support for all campuses, assisting with caseload management which enabled the Welfare Service to perform efficiently in response to a 50% increase in the demand for the service •Advised and supported undergraduates and postgraduates at each stage of their learner pathway, pre-entry, on-programme and exit •Supported students who experienced emotional and practical difficulties that were affecting their learning through face-to-face, telephone appointments and SKYPE whilst maintaining accurate recording and storage of all student contact sessions in accordance with data protection •Arranged referrals to internal and external organisations for accommodation, careers and employability, counselling, disability support and study skills •Promoted the Welfare Service through Participation in virtual student induction / recruitment events •Liaised with academic staff and various departments in respect of attendance and wellbeing •Attended various committee and welcome meetings with Personal Tutors, Programme Student Leads and Student Representatives •Assisted Student Services Team with academic queries Show less



Liberty Living

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Assistant Operations Manager

  • Sep 2008 - Nov 2019

  •Recruited summer staff, trained and mentored Administrators and Assistant Managers •Organised and delivered team meetings, facilitated the preparation of conference and common rooms for meetings and events •Managed of a multidisciplinary team. Organised, scheduled and delegated workloads. Monitored performance through appraisals and liaised with HR to support staff with welfare issues. Assisted with disciplinary investigation meetings and recorded minutes •Implemented the streamlining of administrative processes including electronic and paper-based systems •Ensured that GDPR and compliance was adhered to and that all health and safety legislative requirements for cleaning and maintenance were met through the implementation of company policies and operating practices •Project managed the Student Experience campaign through budget management, planning, organisation and promotion of student events across 3 sites •Successfully created, organised and facilitated the largest student experience event for Birmingham (Quiz Night with Pizza), 130 attendees •Identified and increased business opportunities through participation in promotional and marketing activities, CRM, sales viewings and organisation of accommodation open days with Universities •Resolved banking/financial queries, credit control, petty cash, authorised invoices, managed income recovery to reduce debt and negotiated payment plans using a computerised internal finance package •Improved income recovery processes through introducing monthly payment plans as a sales incentive and amending student loan payment plans 2nd term payments •Consistently exceeded rental debt targets to below 0.5% annually over 11 years •First point of contact in dealing with conflict, resolving disputes and complaints through investigation, mediation and negotiation in relation to customer service, maintenance and student welfare issues •Attended meetings with students, parents, university partners and contractors Show less



Work Directions (Ingeus UK)

• Birmingham, United Kingdom

• Employment Advisor

  • Oct 2004 - Sep 2008

  •Managed caseloads of approximately 80 clients who were in receipt of Incapacity Benefit and consistently achieved job placement targets for the NDDP Government contract within the Welfare To Work sector •Coached diverse unemployed client groups with long term health issues and disabilities into sustainable employment using Action Plans and goal setting techniques in one to one sessions and workshops •Initiated and developed strategic relationships with external agencies and employers to increase opportunities for clients and achieve business objectives •Completed benefit eligibility and identification checks along with audits, managed budgets in line government and contractual procedures •Mediated between Employers and clients ensuring that employers were versed in the Disability Discrimination Act 1995 (amendment 2005) and liaised with Access To Work to assist with reasonable adjustments for clients returning to work •Used initiative, drive and creativity to engage clients, developed action plans, facilitated change through motivation and encouragement •Advocated on behalf of clients with Employers in respect of employment issues •Liaised with various agencies including the DWP, Benefits Service, Birmingham Tribunal Unit, Housing Associations and Health Professionals •Organised and delivered weekly workshops for groups of between 15 – 20 clients using Cognitive Behavioural Therapy techniques to motivate, coach, develop and inspire •Mentored and trained new Employment Advisors as one of the experienced Advisors Show less



OPTIMA COMMUNITY ASSOCIATION

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Tenancy Management Officer

  • Jul 2000 - Oct 2004

  *Managed the income recovery for 1000 properties across 3 housing estates *Conducted Customer Satisfaction surveys with tenants in order to assess/improve the quality of the service being delivered *Issued court proceedings, completed relevant legal paperwork and represented the organisations interests at County Court with regards to possession orders. First Officer to achieve an Immediate Possession Order within the Company *Trained new staff members in income recovery procedures *Assisted in the continual review, evaluation and improvement of income recovery services and procedures and the development of new strategies *Advised tenants on the rent arrears process and the management of rent and debt through payment plan agreements using interview techniques *Produced performance reports for Senior Management and the Board Show less