Experience

Critical Process Systems Group

• United States
• Facilities Services
• 1 - 100 Employee

• HR Business Partner

  • Aug 2017 - Present

  • Collaborate with management team regarding employee relations issues; assist in development of bonus, employee retention and other incentive programs. • Report and administer workers comp, FMLA, long- and short-term disability claims. • Manage all benefit enrollments and monthly vendor invoices; set up health savings accounts and answer employee inquiries regarding benefit changes. • Develop recruiting plans; maintain open communication with Operations management team to identify open and new production positions. Establish hiring goals and assist supervisors with interview scheduling and follow-up. • Establish and maintain collaborations with staffing services and area Tech schools. • Administer onboarding process and maintain all employee records. • Recruit administrative, supply chain, project and construction management, engineering and finance personnel for Life Sciences, Project Management and Coated Metal divisions (Vermont, Massachusetts, Texas and Arizona sites) Accomplishments: • Created and continue to direct the CPS Group Wellness Program. Increased Cigna funding from $5,000 to $18,000 within three years. • Wrote and successfully received three Vermont State Training Grants as well as a Vermont Apprenticeship Program Grant. • Initiated collaboration with United Way’s Working Bridges program to provide area services for employees. Focused on potential option for all CPS Group companies. • Developed training materials for supervisors/managers on multiple topics, including Feedback/Performance Reviews and Successful Interviewing. • Collaborated with Northland Job Corps for apprenticeship partnership in all five states (Vermont, Idaho, Arizona, Massachusetts and Oregon). • Initiated training program and job placement for people in recovery (Substance Use Disorder) through Working Fields in Northern Vermont. Show less



Saint Michael's College

• United States
• Higher Education
• 400 - 500 Employee

• Public Safety Officer / Dispatcher

  • Feb 1995 - Feb 2023



Green Mountain Transit

• Berlin & St. Albans, VT

• Director of Rural Operations

  • Nov 2015 - Mar 2017



State of Vermont

• WILLISTON, VT

• Emergency Communications Dispatcher

  • Jun 2015 - Nov 2015



American Cancer Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Community Manager, Relay For Life

  • Oct 2012 - Apr 2015

  • Managed six annual events: four Relay For Life and two seasonal destination events - Hope On the Slopes at Jay Peak (February) and Smuggs For Life (late September). • Developed and coordinated all publicity for events; managed websites, creative services staff and marketing, including social media. • Initiated Smuggs For Life event in 2014 raising nearly $10,000. Started Relay For Life event at Johnson State College in 2013. In less than three months, event recruited 156 participants and raised over $10,000. • Inaugurated four Relay Field Day (middle school and high school) and Relay Recess (elementary school) events in southern Vermont plus three in Northern Vermont. Achievements: • Realized 125% increase in gross income for 2014 Hope On The Slopes event. Increased participant number by 60% and sponsor dollars by 50%. 2015 event raised $60,000 with 210 participants. • Increased participant numbers for University of Vermont (UVM) event by 16% in 2014. Improved UVM, Middlebury College and Northeast Kingdom events by an average of 10.4% in 2013. • Re-assigned to Relay For Life of Northeast Kingdom event in February, 2013. Turned around and achieved all projected goals within three months. • Collaborated with Fletcher Allen Health Care site coordinators to double the number of Daffodil Days sale locations from 2012. FAHC sales resulted in increase of 54% in 2013. Show less



U.S. SECURITY ASSOCIATES, INC

• Project Manager

  • Feb 2011 - Oct 2011

  Managed security operations at manufacturing facility in St. Albans. Maintained optimum level of security on a 24-hour basis for client site. Hired, trained and scheduled over thirty security guards. Manage weekly payroll budget. Accomplishments: Reduced over-time by 75% within first ten weeks. Created supervisor training program, employee performance appraisal and exit survey. Developed evacuation procedures checklist for Operations Center. Managed security operations at manufacturing facility in St. Albans. Maintained optimum level of security on a 24-hour basis for client site. Hired, trained and scheduled over thirty security guards. Manage weekly payroll budget. Accomplishments: Reduced over-time by 75% within first ten weeks. Created supervisor training program, employee performance appraisal and exit survey. Developed evacuation procedures checklist for Operations Center.



Chittenden County Transportation Authority

• Government Administration
• 1 - 100 Employee

• Operations Manager / EEOC Officer / Workers Compensation Program Manager

  • May 2002 - Jan 2011

  Directed daily operations and logistics for four locations (140 employees) in Central and Northwestern Vermont. Forecasted and managed $2.2 million annual departmental operating budget for CCTA and $.8 million budget for GMTA. Planned and facilitated annual Vermont State Bus Rodeo (2004-2007). Registered and coordinated travel plans for Vermont's National Rodeo contestant. Implemented system-wide operational plans at CCTA and GMTA. Maintained System Security and Emergency Preparedness Plans in accordance with FTA guidelines. Show less



SPECIAL OLYMPICS VERMONT

• Director of Field Services / Director

  • Feb 1998 - Feb 2002

  Developed operations plan for Green Mountain Transit Agency start-up. Initiated bi-annual training program for front-line employees. Training topics included customer service, safety and security. Created and implemented Driver Evaluation programs, including Secret Shopper (Customer Service) and Driver Safety/Performance.; Managed forty volunteer program coordinators throughout the State. Provided management team support for retention, outreach, fundraising, volunteer recruitment and sports training. Recruited, trained and assigned up to 300 volunteers (corporate and individual). Planned and managed an annual operating budget of $1.3 million. Collaborated with Development Director and Sports Director on all event planning and implementation. Coordinated logistics for registration, housing, meals and communications as well as all emergency action plans. Show less



IMPACT RESUME & BUSINESS SERVICES

• Owner / Operator

  • Sep 1988 - Jan 1999

  Provided consultation services to business owners, i.e., human resources, recruiting, placement, benefit and database management. Evaluated customers' supervisory-level staff and provided management training program focused on improving customer service, business skills and employee relations. Managed all aspects of business finance, including annual budget forecasting, accounts payable, accounts receivable, payroll, state and federal taxes, workers' compensation and employee benefits. Provided consultation services to business owners, i.e., human resources, recruiting, placement, benefit and database management. Evaluated customers' supervisory-level staff and provided management training program focused on improving customer service, business skills and employee relations. Managed all aspects of business finance, including annual budget forecasting, accounts payable, accounts receivable, payroll, state and federal taxes, workers' compensation and employee benefits.



PEOPLE EXPRESS AIRLINES/CONTINENTAL AIRLINES

• Shift Manager / Operations Team Leader / Customer Service Manager

  • May 1983 - Jul 1988

  Managed up to 400 personnel (multiple operations departments) in nation's fifth largest airline hub; liaison with all levels of airline and Port Authority management. Directed selection process of new bar code baggage system supervisors. Developed operating manual and led training of supervisory and ramp personnel. Sourced, negotiated and procured $1.3 million in tower communications and operating equipment. Supervised operations, scheduling, customer service, catering, ramp and baggage personnel. Facilitated on-time departure schedule in addition to irregular operations. Participated in System Operations and Control Center Work Design Task Forces. Show less