Experience

Delaware Safety Council

• United States
• Public Safety
• 1 - 100 Employee

• Membership Coordinator

  • Oct 2022 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Executive Administrative Assistant

  • Jul 2014 - Jul 2021

  Executive Administrative Assistant to Chief Operating Officer - Chase Commerce Solutions Executive Administrative Assistant to Chief Operating Officer - Chase Commerce Solutions



J.P. Morgan

• United States
• Financial Services
• 700 & Above Employee

• Executive Administrative Assistant

  • Jul 2013 - Jul 2014

  Executive Administrative Assistant to 2 Managing Directors - JPMorgan Intelligent Solutions. Executive Administrative Assistant to 2 Managing Directors - JPMorgan Intelligent Solutions.



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Executive Administrative Assistant

  • Oct 2012 - Jul 2013

  Executive Administrative Assistant to President - Mass Affluent - Card Services. Executive Administrative Assistant to President - Mass Affluent - Card Services.



AIG Federal Savings Bank

• Administrative Assistant

  • Feb 2008 - Oct 2012

  Provide support to the General Counsel of the Bank; Ensure accurate and timely responses to all legal inquiries; Provide support to the Chief Compliance Officer; ensuring timely responses to customer complaints; providing accurate reporting of complaints to AIG Corporate and suspicious activity to the Federal Financial Crimes Enforcement Network (FinCEN); Provide support to the Chief Operations Officer; Provide back-up support for the President & CEO; Acted on behalf of the Corporate Secretary (2 years), attending and taking minutes for the Board of Directors and additional committee meetings; preparing and providing minutes to the Board and Committee members; Manage all AIG FSB contract documents using the Ariba Contract Management system. Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Administrative Assistant

  • Aug 2006 - Dec 2007

  Supported General Manager and 3-5 Senior Operations Managers in the Fulfillment Center (including providing support as needed to approx. 40 operations managers); Arranged travel plans and itineraries for management team; Managed business/personal calendars and scheduled appointments via Outlook; Coordinated programs, events, conferences and arranged in-house meetings including scheduling meeting rooms, coordinating schedules of attendees and taking notes as needed; Composed and prepared confidential correspondence and reports; Screened incoming calls and correspondence and responded independently when possible; Interacted and communicated with individuals at all levels of the organization, both internally and externally. Show less



MBNA

• Executive Office Administrator

  • Aug 1993 - Jun 2006

  Executive Office Administrator (02/03 – 01/06) •Supported Group Executive, Technology Operations/Head of Marketing Transition Team •Involved in the transition team efforts in the acquisition of MBNA by Bank of America; included supporting approximately 20 senior level managers from MBNA and Bank of America Senior Executive Assistant (10/00-02/03) •Supported Executive Vice Chairman and Chief Marketing Officer of Business Development; who was elected in 2000 to serve as Chairman of the Board of Directors of the U.S. Region of MasterCard International; who also served as Chairman of the United Way of Delaware 2002 statewide campaign as well as the Board of Directors of the Thurgood Marshall Scholarship Fund Executive Assistant (12/99-10/00) •Supported Senior Vice Chairman of Marketing and MBNA Canada Executive Administrative Specialist III (12/97-12/99) •Supported Vice Chairman of Customer Satisfaction Division and Marketing Administration; who was elected in 1998 as Vice Chairman and member of the Board of Directors for the U.S. Region of MasterCard International Administrative Secretary - Management Services (06/97–12/97) •Supported Administrative Assistant to Senior Executive Vice President - Management Services Division Secretary III – Customer Assistance (11/95–06/97) •Provided clerical support for 2 Department Managers, 11 Section Managers and their account managers Customer Assistance Account Manager- 30, 60, 90, 120, 180 day delinquency stages (8/93–11/95) •Assisted delinquent credit card customers in making up-to-date payment arrangements Show less



The Bank of New York (Delaware)

• Newark, Delaware

• Training Specialist, Customer Service Correspondence Department

  • Jan 1987 - Sep 1990

  Training Specialist, Customer Service Correspondence Department (1989-1990) •Developed procedures for new products, services and internal policy changes within the department; Conducted department training and refresher programs including: presentations, lectures, tests and manuals; Supervised new hires, administered evaluations/corrective actions Priority Correspondence Representative, Customer Service Correspondence Department (1988-1989) •Investigated/resolved customer inquiries directed to Bank officers; prepared written responses on their behalf; made independent write-off decisions; Researched customer disputes for the Bank’s legal department; communicated with all management levels; provided feedback regarding procedures, trends and problem issues Representative I, Customer Service Correspondence Department (1987-1988) •Reviewed, investigated, and responded to written inquiries regarding billing disputes Show less