Experience

Enrolment Hub

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Customer Relations Manager

  • Sep 2022 - Present



Thrive Early Learning Center

• United States
• Individual and Family Services
• 1 - 100 Employee

• Operations Manager

  • Jun 2021 - Dec 2021

  Main Responsibilities: 7 long day care services across Sydney • Responsible for ensuring that budgeting requirements are adhered to across entire portfolio.• Responsible for elevated family communications, grievances etc.• Investigate any grant opportunities and support these applications• Provide support, mentoring and leadership support and overall leadership, management and co-ordination of the organisations services which included over 100 staff members• Regular compliancy visits to the centres and develop action reports according to the need• Participate in and guide reviews, of the policies and procedures, business flow charts, systems including CRM’s, quality improvements plans and educational programmes.• Support and Guide services through Assessment & Rating process• Monitor HR and that the centres HR requirements are being met• Provide support and advice to the CEO on all matters relevant to the portfolio Main Achievements:• Manage and monitor staff performance and recruitment processes, including feedback, performance reviews and rewards in accordance with Organisational policy, procedures and best practice principles• Overview professional development as well as develop and deliver bimonthly Mentor Session training program to educational leaders across the organisation. This was an initiative I have created to enhance the quality of the service provided• Help support and guide centre leaders to embrace and encourage cultural diversity and work together as a team to bring out the strengths of each educator and staff member. • Reduce the staff turnover and develop incentive programs to encourage educator to upgrade their qualifications which was evident when during Covid 19 last year a number of educators upgraded qualifications • Regular meetings with the marketing department to develop strategies around the organisational community plans and initiatives.



Paisley Park Early Learning Centre

• Australia
• Individual and Family Services
• 1 - 100 Employee

• National Education Mentor Leader

  • Aug 2018 - Jun 2021

  23 centres with 6 OOSH centres across NSW, Victoria, Tasmania, Queensland and South Australia300 staffMain Responsibilities:• Frequent Interstate travel to lead, mentor, support, coach, inspire and motivate all 23 of the Education and Care Services and over 300 staff members• Report directly to the owners of the organisation • Attend Senior Management meetings and use analytical and problem-solving to analyse centre utilizations and financial position • Provide support, mentoring and leadership across all 23 services to the Directors and Educational Leaders directly and at times when needed to other staff such as but not limited to State ManagersMain Achievements:• During initial Covid’19 lockdown, I developed and delivered our Online Learning Platform which comprised of a specifically developed daily program including all areas of learning children received when attending the centres• Require to demonstrate my solid working knowledge of and capacity to apply all relevant legislative and regulatory frameworks and guidelines relevant to Early and Middle Childhood Education and Care services. I was required to know these across all five states as I was heavily involved in each centres Assessment & Rating processes and negotiating with stakeholders and departments across the various states. I managed the complexity of different Government legislations across the states.• Developing and implement staff Professional Development Training and delivering the training, as well as being involved in creating a Staff Journey which incorporated staff performance management and staff development. • Lead and manage diverse teams providing direct service delivery of Early and/or Middle Childhood Education and Care services to the community. • Support the 23 Directors in creating strong and meaningful community connections and catering to the needs of each specific community • I built a partnership with a national charity organisation called Oz Harvest



Heaven For Kids Pty Ltd

• Business Owner/Director

  • Mar 2008 - Jun 2018

  Main Responsibilities:• I was the director and owner of this centre for 10 years.• Rostering and all HR requirements• Oversaw all administration tasks, face to face with customers, educational leader tasks, nominated supervisor, hiring and firing of staff, policy updates, everything to do with running a day-care including at times being in the classrooms with the children.• Support the family referral organisations/agencies and/or child related therapists • Work with the local community to engage and foster meaningful relationships with the community members, even creating a partnership with OZ Harvest.• Develop a strong high-quality service• All financial requirements to running a businessMain Achievements:• Sourced a greenfield site to purpose build a long daycare centre and secured funding to do this• Ran a profitable and successful business which enabled a successful sale to the buyer• Ran successful marketing campaign which enabled me to fill up the spots at the centre