Experience

Metro Cars - The Original and Official

• United States
• Ground Passenger Transportation
• 1 - 100 Employee

• Chauffeur

  • Mar 2022 - Present

  Transport clients to and from the airport, home or business. Provide excellent customer service. Transport clients to and from the airport, home or business. Provide excellent customer service.



Bedrock

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Experience Ambassador

  • Nov 2018 - Mar 2021

  Provided excellent customer service, attention to detail and empathetic problem-solving methods for team members, parkers, and residential tenants. Editor and writer for share point pages also created pages for share point. Provided excellent customer service, attention to detail and empathetic problem-solving methods for team members, parkers, and residential tenants. Editor and writer for share point pages also created pages for share point.



Internal Revenue Service

• United States
• Government Administration
• 700 & Above Employee

• Contact Representative

  • Mar 2019 - Jun 2019

  Worked with taxpayers and representatives to determine tax needs, assisted with resolving tax matters. Assisted power of attorneys and third parties with account information when authorized. Utilized research tools such as Serp, e-acsg guide and IAT tools. Processed and analyzed claims, arranged and entered installment agreements with direct debit and or payroll deductions. Worked with taxpayers and representatives to determine tax needs, assisted with resolving tax matters. Assisted power of attorneys and third parties with account information when authorized. Utilized research tools such as Serp, e-acsg guide and IAT tools. Processed and analyzed claims, arranged and entered installment agreements with direct debit and or payroll deductions.



Percepta ~ Creating customer loyalty for 15 years!

• United States
• 1 - 100 Employee

• Business Analyst

  • Jan 2012 - Nov 2018

  Provided excellent customer service, data entry and created and submitted escalations. Mentored, coached, and assisted with training of new hires. Provided troubleshooting for in vehicle technology and provided program information to dealership representatives. Provided excellent customer service, data entry and created and submitted escalations. Mentored, coached, and assisted with training of new hires. Provided troubleshooting for in vehicle technology and provided program information to dealership representatives.