Experience

Aafes Main Exchange

• United States
• Retail
• 700 & Above Employee

• Customer Experience Specialist/Jewelry/HBC Supervisor

  • Nov 2020 - Present



The Exchange

• United States
• Retail
• 700 & Above Employee

• Customer Service Supervisor

  • May 2011 - Present



Army & Air Force Exchange Service/South Post Exchange

• Customer Service Supervisor

  • May 2011 - Present

  Followed AAFES policy regarding returns/refunds/exchanges of merchandise to ensure accuracy to records.Supervised six customer service associates and brought up department morale by ensuring even work load and time off.Processed Military Star/Rewards and Take It Home Today applications by prescribed guidelines and security personal identifiable information.Processed Western Union transactions according to policy for accountability tracking.Observed and evaluated associate performance by both verbal and written communication records.Communicated with other departments and management to resolve issues to expedite work processes.Helped resolve customer complaints/issues/questions regarding the services and procedures of AAFES.Ensured all job training/web-based learning courses were completed and understood.Utilized knowledge and people skills to maximize cost-effectiveness for AAFES while retaining customer loyalty.



Army & Air Force Exchange Service/Smoke Bomb Hill Burger King

• Crew Member

  • Dec 2010 - May 2011

  Selected requested food items from serving and storage areas and assembled items on serving tray or in takeout bag.Maintained an orderly eating and serving area.Cleaned and organized eating and service areas.Cleaned, stocked, and restocked workstations and display cases.Washed, cut, and prepared foods designated for cooking.Cooked and packaged batches of food, such as hamburgers and fried chicken, which were prepared to order and kept warm until sold.Maintained sanitation, health, and safety standards in work areas.Operated large-volume cooking equipment such as grills, deep-fat fryers, and griddles.Pre-cooked items such as bacon, in order to prepare them for later use.



Short Stop

• Assistant Manager

  • Oct 2009 - Dec 2010

  Wrote, designed and produced associate inventory control spreadsheet for multiple tobacco products for loss prevention.Operated computers programmed with accounting software to record, store, and analyze information.Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.Prepared bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, and other forms of payment to banks.Executed daily operations of store opening and closing.Trained and managed several sales associates and achieved significant improvements in their productivity.Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.Improved overall morale of the associates under my direct control by using open communication.Directed and supervised five employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers.Kept records of employees' work schedules and time cards.