Experience

The Good Guys Commercial

• Australia
• Retail
• 1 - 100 Employee

• NSW Commercial Account Manager

  • Apr 2022 - Present

  Key Account Manager - Commercial Sales Key Account Manager - Commercial Sales



Show Group Pty Ltd

• Australia
• Entertainment Providers
• 1 - 100 Employee

• Customer Relationship Manager

  • Nov 2020 - Mar 2022

  Show Group Pty Ltd is a leading travel management specialist and freight logistics organisation to the entertainment, film, arts, stage and screen, fashion, corporate and sporting industries.We listen to our client’s requirements, and because each one is different, our solutions are individually tailored every time.We understand our VIPs in the film, sport, arts, corporate and entertainment industries need us to perform under pressure with complete confidentiality.With almost 40 years in the entertainment travel management industry, Show Group is the market leader.• Sales & Account Management of over 300 multi-million-dollar high profile clients in Film, TV, Sports, Touring, Music, Entertainment and Corporate



Helloworld Travel Limited

• Australia
• Travel Arrangements
• 400 - 500 Employee

• Operations Manager

  • Mar 2020 - Nov 2020

  COVID-19 Temporary Contract RoleFrom Concept > Start Up > Completion• People & Performance Manage • Workforce planning & scheduling • Operations Management • Client Relationship Management• Business and Strategic management • Process Improvement • Staff engagement COVID-19 Temporary Contract RoleFrom Concept > Start Up > Completion• People & Performance Manage • Workforce planning & scheduling • Operations Management • Client Relationship Management• Business and Strategic management • Process Improvement • Staff engagement



QBT Travel

• Australia
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Workforce Planner

  • Nov 2017 - Nov 2020

  • Workforce planning & scheduling• Business Development and Strategic management• Operations Management• Client Relationship Management • Process Improvement • Staff engagement• Business Continuity Manager • Workforce planning & scheduling• Business Development and Strategic management• Operations Management• Client Relationship Management • Process Improvement • Staff engagement• Business Continuity Manager



Healthways Australia

• Workforce Solutions Manager

  • Oct 2011 - Oct 2017

  • Workforce planning • Product management• Business and Strategic management • Lead / Revenue opportunities • Provide measurement, analysis and reporting on performance, trends and patterns for daily, weekly, month and yearly analysis• Net Promoter Score • Workforce planning • Product management• Business and Strategic management • Lead / Revenue opportunities • Provide measurement, analysis and reporting on performance, trends and patterns for daily, weekly, month and yearly analysis• Net Promoter Score



Danoz Direct

• Australia
• Advertising Services
• 1 - 100 Employee

• Call Centre Manager

  • Jul 2010 - Aug 2011

  • Sales - high volume inbound/outbound call centre;• Customer Service • Product Management • Revenue opportunities • Business and Strategic management –• Training and development,• Workforce planning • Recruiting and training • Operational / Financial reporting • Sales - high volume inbound/outbound call centre;• Customer Service • Product Management • Revenue opportunities • Business and Strategic management –• Training and development,• Workforce planning • Recruiting and training • Operational / Financial reporting



Dyson Appliances

• IT Project Manager

  • Oct 2009 - May 2010

   Sales Invoicing / CRM system  System testier Training and development

• Customer Care & Customer Service Supervisor

  • Feb 2007 - Oct 2009

   In house customer care contact centre  Training and development, staff engagement  Operational / Financial reporting

• TV Presenter

  • Jul 2006 - Feb 2007

   Foxtel has a TV sales / marketing shopping station called TVSN operating 24/7 selling all types of consumer products as like Danoz Direct.  Live TV demonstrations on the various Dyson Products,



Cronulla Markets

• Business Owner / Operator

  • Jan 2003 - Dec 2006

   Sales  Marketing and Advertising campaigns General office administration  Event planning  Stakeholder management  Networking  Sales  Marketing and Advertising campaigns General office administration  Event planning  Stakeholder management  Networking



GIO Insurance

• Production Support Help Desk

  • Jan 2002 - Jan 2003

   Contact centre role supporting the GIO & Joint Venture branch network staff with Product Management support and Technical Support  Specialising in over the phone training and problem resolution

• Business Analyst / Systems Tester

  • Jan 2000 - Jan 2002

   Projects for Product creation for GIO & Joint Ventures businesses Projects include - Y2K insurance and banking full product suite to ensure Y2K compliant, Pay by the Month project, Joint Venture merges RAA & RACQ.  Data integrity analysis using SQL reporting

• Reportable Payments Manager

  • Jan 1998 - Jan 2000

   This was a new tax scheme introduced by the ATO for the motor vehicle smash repair and motor vehicle claims industry. I managed all GIO, RACQ and RAA smash repairer profiles (over 40,000 in total) and reported to the ATIO monthly any withheld tax amounts due to the repairer not having a current TFN on file.



GIO Australia

• Corporate Trainer

  • Jan 1995 - Jan 1998

   Training and development  Product management  Start up new contact centres and cross train staff across all product types.

• CTP Supervisor

  • Jan 1993 - Jan 1995

   Compulsory Third Party Insurance (Green Slip) was privatised in 1991. This is the insurance you need to register your motor vehicle or motorbike.  Underwriting new proposals Training and development, managing a team of 20 underwriters  Performance manage to meet KPIs,  Support to branch network staff



GIO Insurance

• CTP Underwriter

  • Jan 1991 - Jan 1993

   Underwriting new proposals for CTP green slip insurance  Processing payments and refunds.  Support to branch network staff with their enquiries.  Included checking RTA records to validate vehicles registration details  Systems used: Cogen 1.5, Cogen 3  Underwriting new proposals for CTP green slip insurance  Processing payments and refunds.  Support to branch network staff with their enquiries.  Included checking RTA records to validate vehicles registration details  Systems used: Cogen 1.5, Cogen 3



Nuffield and Young

• Receptionist & Property Manager

  • Jan 1989 - Jan 1991

   General office administration duties Property Manager duties included property inspections, creating lease agreements, advertising and marketing campaigns, end of month owner reporting  General office administration duties Property Manager duties included property inspections, creating lease agreements, advertising and marketing campaigns, end of month owner reporting