Experience

Planet Technologies

• United States
• IT Services and IT Consulting
• 200 - 300 Employee

• Business Analyst

  • Oct 2022 - Present



Computer World Services Corp. (CWS)

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Solutions Architect III

  • Aug 2021 - Oct 2022

  Assess business objectives for project management and associated processes, procedures, and software applicationsConduct gap analysis of existing versus needed capabilitiesIdentify requirements and solutions, software, and system architectures to meet business objectives and support analysis of alternatives for best fitCoordinate with individuals and teams to ensure consistency and adherence to established government regulations and security postures for internally developed software, procedures, and documentationPerform project integration, coordination, and full project lifecycle support for DISA’s Implementation Management Team (IMT)Work with project leads, implementation leads, mission partners, internal DISA customers, and leadership for seamless project integrationUse a hybrid Scrum Agile framework to manage user requirements, feasibility, ROI, and priority of system enhancement requestPerform coding, configuring, building, testing, and implementing enhancements to existing infrastructure services and business processes supporting configuration management activities; quality assurance; and DoD directives and initiativesEvaluate modifications and new developments to system software determining entities, processes, and procedures impacted; develop training slides for 50+ ILOB personnel; ensure quality updates to all impacted documentationAnalyze software requirements and develop solutions to match deliverables and enhance existing systemsDefine, develop, modify, and maintain detailed technical instructions for guidance documents and online instructional guides, ensuring accuracy, completeness, quality, and integrityUse working knowledge of SharePoint development, HTML, and CSS to publishing and maintain documents and guides in SharePoint OnlineManaged coordination and integration of documents, files and calendars, between SharePoint Online hosted proprietary software, SharePoint Online group and team sites, Teams channels and calendars, and Outlook Show less

• Software Licensing Engineer

  • Jun 2019 - Aug 2021

  * Define requirements for projects requiring software, software licenses, and extended support services * Collaborate with various project leads, stakeholders, and customers, to determine project software specifications * Work with vendors/acquisition specialists to define software licensing structures, quantities, stipulations, and costs* Document software licensing requirements and cost in Solution Documents (SDs) and Bill of Materials (BOMs) * Assist team members in defining requirements and reviewing project documents to ensure quality, accuracy, and consistency Show less



Integrated Computer Solutions. Inc. (ICS)

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Unix System Administrator

  • Dec 2017 - Jun 2019

  • Monitor system performance, vulnerability, and availability in order to managing efficiency of UNIX OSs • Validate and implement critical system patches, oversee application of information security policies, coordinate monthly maintenance, and apply system upgrades, for multiple applications • UNIX Shell scripting • Develop functional requirements and coordinate with other teams on systematic enhancements or changes • Analyze situations or data related to system faults, troubleshoot miscellaneous problems, run diagnostic tests on operating systems and hardware, all requiring evaluation of intangible variables to detect and resolve issues • Work within Remedy application daily to resolve tickets for various fixes to multiple applications • Correspond with teams and customers to implement updates and resolve issues • Set up administrator and service accounts Show less



Central Alabama Pain Management Center

• Montgomery, Alabama Area

• Front Desk Manager

  • Oct 2016 - Dec 2017

  • Primary contact for all patient communication, responsible for all referrals and transfer of PII to necessary parties • Implement and monitor all automated and manual patient check-in / check-out procedures • Schedule and coordinate all out of office procedures and specialty service appointments • Contact, interview, and schedule patient pre-certifications, and acquire PII authorizations • Act as liaison between physicians, staff, and patients • Obtain consultation reports and provide to the appropriate doctors • Update and maintain data for automated systems • Serve as liaison between office personnel and software/hardware providers • Maintain and update computer systems and software Show less



Self-employed

• Fairhope, AL

• Consultant

  • 2009 - 2016

  • Consult on as needed basis for Birmingham based Traffic Data, LLC., and Skipper Consulting, Inc • Assisted in collecting Baldwin County, Alabama traffic movement data for state and private companies • Conduct road assessments which inventory, document, & verify road elements, regulations, and descriptions • Provided complex extensive reports and documentation of acquired data • Consult on as needed basis for Birmingham based Traffic Data, LLC., and Skipper Consulting, Inc • Assisted in collecting Baldwin County, Alabama traffic movement data for state and private companies • Conduct road assessments which inventory, document, & verify road elements, regulations, and descriptions • Provided complex extensive reports and documentation of acquired data



Private Gallery

• Fairhope, AL

• Website Manager

  • 2007 - 2013

  • Manage all aspects of the website for a chain of 17 women’s clothing and accessories boutiques • In house website design, implementation, modification, maintenance, and support • Apply design changes, resolve errors, and apply patches & updates with working knowledge of HTML and CSS • Act as primary contact for software, hardware, and hosting vendors • Act as liaison between IT vendors and company management • Assist with social media marketing • Photograph, document, profile, and migrate all inventory to the website • Receive, organize, and warehouse all website inventory • Oversee all shipping functions • Oversee website customer service Show less



The Haven

• Fairhope, AL

• Executive Director / Board of Directors

  • 2001 - 2007

  • Hired as Executive Director with task of getting the organization up and running and established as a business • Selected, installed, and maintained all software and hardware • Hired, trained, and managed all employees • Developed and maintained public relationships with media outlets and promoted and maintained public image • Organized and implemented marketing and fundraising activities, Founder of Mystic Mutts of Revelry annual event • Established and monitored procedures for medical, social, and environmental health of all animals in residence • Organized and worked with community supporters and volunteer staff • Worked with state animal welfare groups and coalitions, along with City of Fairhope departments and personnel • Hired and trained a new Executive Director who currently still holds the position • Served as President of the Board overseeing a group of highly sophisticated, innovative, and professional volunteers invested in supporting, funding, and promoting a 501©3 non- profit Show less



Self-employed

• Trussville & Fairhope, AL

• Computer Analyst Consultant

  • 1989 - 2001

  • Consult with companies in the Mobile, AL area to determine and implement software and hardware solutions • Provided complete support including system maintenance, upgrades, extensive training programs for non-technical employees, and highly complex customized reporting solutions to previous employer for a specific company-wide user-oriented database reporting system • Consult with companies in the Mobile, AL area to determine and implement software and hardware solutions • Provided complete support including system maintenance, upgrades, extensive training programs for non-technical employees, and highly complex customized reporting solutions to previous employer for a specific company-wide user-oriented database reporting system



O'Neal Steel

• United States
• Mining
• 500 - 600 Employee

• Systems Analyst

  • 1983 - 1989

  • Implement, maintain, promote, and train for a company-wide user-oriented database reporting system • Serve as a liaison between IT and other employees at all levels to determine, define, and interpret IT needs • Provide extensive training and support for non-technical users • Provide highly customized reporting solutions to various company executives and departments • Lead or participant on projects to research, gather criteria, design, code, test, and implement software solutions and systems using Cobol, CICS, VSAM, and JCL Show less



First Alabama Bank

• Montgomery, Alabama, United States

• Computer Programmer

  • 1982 - 1983

  • Write and update code for in house mainframe computer systems • Write and update code for in house mainframe computer systems



Farm Bureau Insurance

• Montgomery, Alabama, United States

• Computer Programmer

  • 1981 - 1982

  • Write and update code for in house mainframe computer systems • Write and update code for in house mainframe computer systems