Head of HR - Organisational Development and Support

• Mar 2018 - Present

European Head of Learning and Development at KellyDeli

• Jan 2016 - Oct 2017

Head of Learning and Development – Reporting to People and Culture Director / CTOAs a member of the People and Culture team (PAC), I managed Learning and development and people initiatives across our 10 European countries. My remit coverered KellyDeli talent (180), Own kiosk Talent (+250) and our network of Partners and teams (4000).

European Academy Training Manager at KellyDeli

• Jun 2015 - Jan 2016

KellyDeli: A fast-growing and innovative food retail company, founded in 2010. One of its brand concepts, Sushi Daily, is the European leader of fully-serviced sushi bars. This concept operates in more than 740 outlets in ten countries, with outlets located in retail & travel retail environments such as supermarkets, hypermarkets, train stations and airports.

Learning and Development Manager

• Oct 2013 - May 2015

Project Training and Development Manager

• Nov 2012 - Sep 2013

Key ResponsibilitiesProject manage operational development change agenda to support a £35 million investment project Develop overall training plan to meet key business milestonesImplement and manage development program Project Janus, to new and existing staffCoordinate existing business training material into one universal training program meeting requirements for Janus Construct processes to assess the effectiveness of training output and individual learning logsAssist the leadership team with recruitment plans to support rollout of project JanusEstablish meeting schedules in line with project governance to manage critical milestones including recovery planConduct gap analysis on leadership positions to identify training needs and establish individual training plansCoordinate external supplier contracts, contract owners and training deliverersDevelop audit plan to assess supplier compliance to project governanceAgree critical milestones for project measurementCoordinate and facilitate Front Line Manager development programKey AchievementsInvestment project, Wenlock delivered within business timeframesPlanned and coordinated all supplier training for Engineering, Technical and Manufacturing departments meeting timeframes and scopeDeveloped and embedded new induction program for Manufacturing TechniciansDelivered Train the Trainer and coaching modules to build capability within site leadership teamHandover of project learning’s to sister sites on project completion

Learning and Development Manager

• Nov 2009 - Sep 2011

Key ResponsibilitiesWork collaboratively with the board, senior team and HR to champion the people policy and business values Co-ordinate a performance management process for the business including annual appraisals and PDP’sLead and develop a learning and development infrastructureCo-ordinate the allocation of training budget resources to ensure cost effective training to support business, team and individual needsLead, design and deliver internal training solutionsIdentify, manage, and evaluate the effectiveness of internal and external training and development solutionsLine manage Training Co-ordinators at sites, working closely with site teamsSupport the development of a business communication charter recognising the needs of sites and functionsAct as change agent, business facilitator and internal coach across business functionsBenchmark externally around T&D and H&S, networking as appropriateKey AchievementsDelivered successful IIP accreditation across the businessPartnered Sainsbury’s new concept launch team, training “ Fresh Kitchen” to store staffFacilitation and team development of Group Procurement Team - Nominated for 2 x CIPS awards 2011Introduced best practice operator training and assessmentTrained management population in the use of an on-line performance management toolFacilitated use of MBTI profiling tool to board and business senior management teams Managed apprenticeship and graduate placementsDeveloped, sourced, delivered and evaluated first Line Leadership ProgramIntroduced minima training requirements across operationsDeveloped and delivered internal HR training workshops in partnership with HR managers

National / Regional Operations Training and Development Manager

• Apr 1997 - May 2009

Key ResponsibilitiesDevelop and implement national training and development policies, processes, and toolsDevelop and delivery of core training and development solutionsProvide an internal consultancy service to management teams / key business projects within relevant business unitsIdentify, manage, and evaluate the effectiveness of training and development providersProactively support the implementation of the Corporate Vision, Strategy and Values Facilitate development and alignment of business plans Facilitate corporate employee engagement survey Introduction and ongoing support of corporate performance management processProvide coaching, mentoring and team build facilitation to site based teams, driver trainers and business unitsLead, coach, manage and develop local training resource to ensure that basic and technical training is delivered and reported appropriatelyManage training budget activity across sites Support implementation and evaluation of Central Lean Program, local 5s activity and optimization best practice visits to external manufacturing networksManage the local design, evaluation and placement of Danish Apprenticeship program Key AchievementsIntroduced and measured national training scorecard across operations Aligned basic training resources and delivery across Operations and Logistics Developed Technical, HR, HSE functional matrix requirements Delivered >10% Improvement in employee response scoresDeveloped agreed group efficiency measurement in production managers forumEstablished Operations Communication Strategy in national “Champions” forumSourced and coordinated leadership training for 60 first line managersDesigned and delivered HR Training packages in partnership with HR Managers to 100% of line managers 100% Colleague and management performance management deliveredSourced and delivered funded Train to Gain and NVQ training solutions to 60 delegates