Experience

ARC-One Solutions

• United States
• Information Technology & Services
• 1 - 100 Employee

• IT Project Manager

  • Dec 2022 - Present

  • Creates, develops, and manages the entire IT project lifecycle, including project scope and schedule for simple to complex projects; plans and assigns resources to associated tasks and deliverables as appropriate; manages resources, and tasks based on project plan • Builds and maintains project documentation for simple to complex projects utilizing Jira, Smartsheets, and MS Project • Evaluates and reports progress in terms of quality and performance metrics • Explains difficult… Show more • Creates, develops, and manages the entire IT project lifecycle, including project scope and schedule for simple to complex projects; plans and assigns resources to associated tasks and deliverables as appropriate; manages resources, and tasks based on project plan • Builds and maintains project documentation for simple to complex projects utilizing Jira, Smartsheets, and MS Project • Evaluates and reports progress in terms of quality and performance metrics • Explains difficult concepts and issues, and persuades others to adopt a point of view; anticipates and communicates ramifications of decisions and issues to project stakeholders • Leads, encourages, and motivates team members • Collaborates with all areas of the organization, ensures appropriate delivery of software lifecycles, software development procedures and processes for technology projects, including infrastructure. • Identifies, tracks, and resolve issues/ concerns related to projects, escalating as appropriate, and remaining flexible when priorities or work direction change • Leads, influence and motivate others in cross-disciplinary, virtual, integrated teams in a collaborative fashion Show less



ACAMS

• United States
• Financial Services
• 200 - 300 Employee

• Senior Information Technology Project Manager

  • Apr 2022 - Nov 2022

  • Project manage enterprise-wide and global service projects servicing Europe, Asia, and the Americas: Discovery, Ideation, planning, release, and post release activities. • Identify, develop, and maintain key relationships with global stake holders and project resources in multiple regions across the globe and all levels of the organization. • Support and implement Agile and Scrum best practice adaptation including the use of functional and technical requirements as part of backlog… Show more • Project manage enterprise-wide and global service projects servicing Europe, Asia, and the Americas: Discovery, Ideation, planning, release, and post release activities. • Identify, develop, and maintain key relationships with global stake holders and project resources in multiple regions across the globe and all levels of the organization. • Support and implement Agile and Scrum best practice adaptation including the use of functional and technical requirements as part of backlog items, and their respective Sprint Planning. • Scope and document new requirements: Business, functional and technical – Backlogs. Identify risks and develop mitigation and implement communication plans. Develop, document and control work breakdown structures. • Direct weekly work stream sprints and manage project resources in a heavy matrix and virtual environment. • Influence as an SME for best practices and lessons learned in project managing the release process- Sprint Reviews. • Set up and transition new service release to each business region for local launch. • Provide guidance and consistency in each work stream, including the usage of collaboration tools like SharePoint, One drive and recommending/suggesting the usage of project management tools. • Project/ Sprint Deliverable managed include: service/product specification and requirements management, strategic business plans, capability gaps and improvement action plans. Show less



Infotech

• Bangladesh
• Technology, Information and Internet

• Product Manger

  • Sep 2021 - Apr 2022

  United States • Manage the Bid-x.com portfolio and workflows that support Department of Transportation agencies, contractors, and subcontractors with a secure internet bidding system. • Develop strategic plans, roadmaps and clarify the product’s vision. • Oversee the product’s success metrics, budget, schedule, requirements, design specifications; work with engineering team using Design Thinking principles. • Perform hands-on review and prioritization of product backlog/ requirements, designs… Show more • Manage the Bid-x.com portfolio and workflows that support Department of Transportation agencies, contractors, and subcontractors with a secure internet bidding system. • Develop strategic plans, roadmaps and clarify the product’s vision. • Oversee the product’s success metrics, budget, schedule, requirements, design specifications; work with engineering team using Design Thinking principles. • Perform hands-on review and prioritization of product backlog/ requirements, designs, prototypes, and development results a needed in addressing delivery impediments or product quality issues. • Participated in all agile Scrum Sprint activities (planning, daily scrum, demonstrations, and retrospectives) Show less



City of Gainesville

• Government Administration
• 400 - 500 Employee

• Service Design Program Manager

  • Sep 2020 - Sep 2021

  Gainesville, Florida, United States • Used Human Center Design and Design Thinking principles - Designed and managed process improvement and Special Event projects for the City of Gainesville through digitized channels that improved effectiveness, efficiency, and satisfaction. • Supported residents, local businesses, and city/state/county departments to improve internal processes, user experience and streamline ordinances. • Presented project updates directly to the Assistant City Managers, City Manager and City… Show more • Used Human Center Design and Design Thinking principles - Designed and managed process improvement and Special Event projects for the City of Gainesville through digitized channels that improved effectiveness, efficiency, and satisfaction. • Supported residents, local businesses, and city/state/county departments to improve internal processes, user experience and streamline ordinances. • Presented project updates directly to the Assistant City Managers, City Manager and City Commission. Show less



Infinite Energy

• United States
• Oil and Gas
• 1 - 100 Employee

• Product Owner

  • Mar 2020 - Sep 2020

  Gainesville, Florida, United States • Develop strategic plans, roadmaps and defined KPIs to be delivered by engineering team. • Perform hands-on review and prioritization of product backlog/ requirements, designs, prototypes, and development results a needed in addressing delivery impediments or product quality issues. • Gathered requirements, wrote user stories, use cases, and drove CRM feature priority based on defined initiatives. • Participated in all agile Scrum Sprint activities (planning, daily scrum… Show more • Develop strategic plans, roadmaps and defined KPIs to be delivered by engineering team. • Perform hands-on review and prioritization of product backlog/ requirements, designs, prototypes, and development results a needed in addressing delivery impediments or product quality issues. • Gathered requirements, wrote user stories, use cases, and drove CRM feature priority based on defined initiatives. • Participated in all agile Scrum Sprint activities (planning, daily scrum, demonstrations, and retrospectives) Show less



API - American Petroleum Institute

• United States
• Oil and Gas
• 400 - 500 Employee

• Senior Scrum Master

  • Jun 2017 - Feb 2020

  Washington D.C. Metro Area • Led onshore/ offshore IT project teams; managed multiple software application development and process improvement projects using the Agile/Scrum framework. • Used the Human Centered Design framework- Gathered and documented requirements into user stories, performed system functionality testing, managed delivery risks and change requests during Dynamics CRM project execution. • Facilitated release planning, sprint planning, daily stand-ups, grooming, retrospectives, product… Show more • Led onshore/ offshore IT project teams; managed multiple software application development and process improvement projects using the Agile/Scrum framework. • Used the Human Centered Design framework- Gathered and documented requirements into user stories, performed system functionality testing, managed delivery risks and change requests during Dynamics CRM project execution. • Facilitated release planning, sprint planning, daily stand-ups, grooming, retrospectives, product demonstrations and other scrum ceremonies. Managed sprint burn-down and release burn-up charts. Show less



Salient CRGT

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• IT Consultant 4: Operations & Maintenance Manager

  • Feb 2017 - Jun 2017

  Alexandria , VA • Managed an onsite team of Business Intelligence Analysts and Quality Control Testers during my 4-month contract. • Used SQL queries to customize BusinessObjects reports to improve people management, budget, and system integration within the Momentum application.



USAC

• Spectator Sports
• 1 - 100 Employee

• IT Infrastructure Project Manager

  • Aug 2014 - Jan 2017

  Washington D.C. Metro Area IT Infrastructure Project Manager • Developed project plans and managed projects from initiation through to implementation (including documentation). Managed project costs, resources, change requests, risks, and issues. • Engaged with Product Owner, business stakeholders, and delivery team to elicit business needs and translate requirements to technology solutions through data-driven continuous improvement experiences. • Perform hands-on review and prioritization of product backlog/… Show more IT Infrastructure Project Manager • Developed project plans and managed projects from initiation through to implementation (including documentation). Managed project costs, resources, change requests, risks, and issues. • Engaged with Product Owner, business stakeholders, and delivery team to elicit business needs and translate requirements to technology solutions through data-driven continuous improvement experiences. • Perform hands-on review and prioritization of product backlog/ requirements, designs, prototypes, and development results a needed in addressing delivery impediments or product quality issues. • Created and presented dashboards and status reports to management. • Participated in all agile Scrum Sprint activities (planning, daily scrum, demonstrations, and retrospectives) Scrum Master/ Senior Business Systems Analyst ERATE Program Project: “Telecommunication Services Request System” application re-design. Met President Obama’s inauguration promise to improve telecommunication services available to schools, libraries, rural areas, and low-income. • Gathered and documented requirements into user stories, performed system functionality testing, managed delivery risks and change requests during project execution. • Identified, analyzed, and documented business processes, needs, and proposed technology solutions. • Facilitated release planning, sprint planning, daily stand-ups, grooming, retrospectives, product demonstrations and other scrum ceremonies. Managed sprint burn-down and release burn-up charts. Show less



CompuGain

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Consultant: Implementation Project Manager

  • Jan 2014 - Jul 2014

  Herndon, VA Enterprise Project: Launched a mortgage system application re-design. Improved speed to market, quality and productivity metrics, and improved implementation strategies. • Developed project plans and managed projects from initiation through to implementation (including documentation). Managed project costs, resources, change requests, risks, and issues during my 6-month contract. • Engaged with business stakeholders and delivery team to elicit business needs and translate requirements to… Show more Enterprise Project: Launched a mortgage system application re-design. Improved speed to market, quality and productivity metrics, and improved implementation strategies. • Developed project plans and managed projects from initiation through to implementation (including documentation). Managed project costs, resources, change requests, risks, and issues during my 6-month contract. • Engaged with business stakeholders and delivery team to elicit business needs and translate requirements to technology solutions using the continual improvement process. • Gathered and documented requirements into user stories, performed system functionality testing, managed delivery risks and change requests during project execution. • Perform hands-on review and prioritization of product backlog/ requirements, designs, prototypes, and development results a needed in addressing delivery impediments or product quality issues. Show less



Capital One Financial

• Spain
• Individual and Family Services
• 1 - 100 Employee

• Agile Project Manager (in Business Support Operations)

  • Aug 2012 - Jan 2014

  McLean, VA 3 Key Projects: (1) Launched an Associate Policy and Procedure call support model re-design to improve sales and service quality, (2) Launched a Teller platform change to define KPIs for service quality, drive sales and SLA performance. (3) Launched a Branch Service & Salesforce CRM platform change to auto-display customer relationship details, transaction options, which increases sales, retention & improve customer experience. Met or exceeded project goals. • Developed project plans and… Show more 3 Key Projects: (1) Launched an Associate Policy and Procedure call support model re-design to improve sales and service quality, (2) Launched a Teller platform change to define KPIs for service quality, drive sales and SLA performance. (3) Launched a Branch Service & Salesforce CRM platform change to auto-display customer relationship details, transaction options, which increases sales, retention & improve customer experience. Met or exceeded project goals. • Developed project plans and managed projects from initiation through to implementation (including documentation). Managed project costs, resources, change requests, risks, and issues. • Lead cross-functional teams (engineering, project management, design, analytics, and user research) in the idealization, UX design, technical development, and launch of innovative products. • Gathered and translated requirements from user stories to technology solutions, managed delivery risks and change requests during project execution. • Perform hands-on review and prioritization of product backlog/ requirements, designs, prototypes, and development results a needed in addressing delivery impediments or product quality issues. • Participated in all agile Scrum Sprint activities (planning, daily scrum, demonstrations, and retrospectives) Show less



Bank of America

• United States
• Banking
• 700 & Above Employee

• Manager

  • Feb 2007 - Jun 2012

  Charlotte, North Carolina, United States Leadership Development Associate: Served as first internal recruit to rotate through various areas of the bank via a selective 24-month, cross-functional program that prepared 12 MBA leaders to lead projects, design and improve processes across the enterprise: Operations Consumer Market Manager- Managed a 13-branch market with 1,300 associates and 50,000 customers. Operations & Analytic Product Manager- Managed Salesforce CRM and eCommerce SaaS projects for the Small Business… Show more Leadership Development Associate: Served as first internal recruit to rotate through various areas of the bank via a selective 24-month, cross-functional program that prepared 12 MBA leaders to lead projects, design and improve processes across the enterprise: Operations Consumer Market Manager- Managed a 13-branch market with 1,300 associates and 50,000 customers. Operations & Analytic Product Manager- Managed Salesforce CRM and eCommerce SaaS projects for the Small Business portfolio. Balance Growth & Retention Business Analyst III- Designed targeted savings and loan product offers to increase balance, growth, and retention. Led a Customer Loyalty Program that offered a tiered rate reward program. Facilitator- Facilitated classroom and eLearning bank & mortgage lending service curriculum for all levels of associates. Show less