Experience

Collexia

• Namibia
• Financial Services
• 1 - 100 Employee

• Customer Enablement Consultant

  • May 2021 - Present

  In my role as a Customer Enablement Consultant at Collexia Namibia, I have been responsible for providing clients with comprehensive training and resources to ensure their successful usage of our product. Through exceptional service and support, I have played a crucial role in fostering customer retention. Additionally, I have offered sales support and assisted in onboarding new customers, resolving queries and issues effectively, and maintaining data validation and quality assurance to uphold the integrity of our product. I have been proactive in analyzing and identifying root causes of reported issues, presenting recommendations to clients to drive their larger business objectives. Working with multiple customers simultaneously on short-duration projects, I have consistently delivered tailored solutions to meet their specific requirements. Show less



Letshego Namibia

• Namibia
• Financial Services
• 1 - 100 Employee

• Relationship Officer

  • Apr 2019 - Nov 2019

  As a Relationship Officer at Letshego Bank, I successfully promoted and sold micro lending and banking products, catering to the financial needs of clients. I provided excellent customer service by promptly addressing customer queries, ensuring high levels of satisfaction. Through proactive code calling, I actively reached out to potential clients, expanding the customer base. Additionally, I demonstrated strong office administration skills and consistently met daily, weekly, and monthly targets. Furthermore, I effectively marketed products to both existing and prospective clients, generating sales and fostering long-term relationships. I also conducted presentations to companies, sourcing new business opportunities through their staff. Overall, I took ownership of my work station and efficiently managed my client base. Had a customer satisfaction rate of 98%. Show less



Old Mutual Namibia

• Namibia
• Financial Services
• 300 - 400 Employee

• Personal Financial Advisor

  • Nov 2015 - Aug 2016

  During my tenure as a Personal Financial Advisor at Old Mutual Namibia, I played a key role in promoting and selling various financial products such as life cover, short-term insurance, investments, funeral covers, wills and testaments, and pension funds. I effectively handled customer queries, provided personalized solutions, and conducted code calls to generate leads and referrals. In addition to managing office administration tasks, I consistently met and exceeded daily, weekly, and monthly sales targets. By implementing effective marketing strategies, I successfully attracted and retained clients, ensuring high-quality service delivery. I also conducted in-person meetings with clients, both within and outside of Windhoek. Show less



Nedbank Namibia

• Namibia
• Financial Services
• 200 - 300 Employee

• Receptionist

  • Oct 2014 - Oct 2015

  As a Receptionist at Nedbank Namibia, I successfully handled various office administration duties, including opening new accounts for clients and addressing general inquiries. I consistently met daily, weekly, and monthly deadlines while gaining extensive product knowledge. Additionally, I provided training to new staff members and processed funds transfers. I took responsibility for managing letters to clients and played a role in resolving client complaints. As a Receptionist at Nedbank Namibia, I successfully handled various office administration duties, including opening new accounts for clients and addressing general inquiries. I consistently met daily, weekly, and monthly deadlines while gaining extensive product knowledge. Additionally, I provided training to new staff members and processed funds transfers. I took responsibility for managing letters to clients and played a role in resolving client complaints.



Sita / Orange

• Windhoek, Khomas, Namibia

• Receptionist / Personal Assistant

  • Nov 2010 - Jan 2013

  During my tenure as a Receptionist/Personal Assistant at Sita/Orange, I successfully managed various daily office administration tasks, operated the switchboard, and handled inquiries and complaints. Through efficient office operations and stock control, I consistently met daily, weekly, and monthly deadlines. Taking overall responsibility for the smooth running of the office, I demonstrated my ability to effectively control bad debt and assist with recoveries. I managed all correspondence, both via email and telephone, and ensured the timely ordering of stationery and office refreshments. Moreover, I efficiently managed the daily diary of the manager. Show less