Donna Froelich

Account Service Representative III at Anthem
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Cleveland, Ohio, United States, US
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Life, Health & Variable Insurance License
    -

Experience

  • Anthem
    • United States
    • Insurance
    • 700 & Above Employee
    • Account Service Representative III
      • Feb 2016 - Present

      Manage the business process for formal RFP’s, quoting and implementation of new sales for Specialty lines of business. Develop broker and client relationships to ensure quoting and new group implementation process runs smoothly with confidence. Responsible for outreach on necessary information needed to complete the quoting and implementation process, see the implementation process through from start to finish including participating on implementation calls. Maintain Specialty new sales and opportunity records in Salesforce.

  • Dawson Companies
    • United States
    • Insurance
    • 1 - 100 Employee
    • Client Service Representative
      • Apr 2015 - Feb 2016

      Provide superior resolution to escalated client issues by working closely with various carriers of health and specialty lines of business. Build strong relationships with front line benefit contacts via face to face meetings and by phone. Manage business process of client implementation to completion. Review client contracts and documents for accuracy prior to delivery to client. Maintain and update a web-based benefits management system with client renewals and benefits.

  • Kaiser Permanente
    • United States
    • Hospitals and Health Care
    • 700 & Above Employee
    • Senior Associate Account Manager
      • 2005 - 2014

      Accountable for the successful execution of business processes and administrative requirements for accounts. Established and maintained relationships with front line benefit contacts that support business strategies. Managed business processes that supported achieving and maintaining optimal business position. Monitored assigned accounts to identify early indications of risks and opportunities.  Increased access on accounts from 10% to 90% by developing and sustaining strong client relationships.  By developing capacity to understand and work with clients’ strategic planning process, maintained 98% retention on book of business.

  • Medical Mutual
    • United States
    • Insurance
    • 700 & Above Employee
    • Account Administrator
      • 1998 - 2005

      Provided administrative support to assigned service team. Served as first line of communication between the client, broker and consultant for questions and issues. Fielded issues to appropriate departments and followed through to resolution.  Enabled increased commissions every quarter resulting in high retention.  Leveraged proven client service skills and capacity to inspire team collaboration to assure success; team ranked #2 among 5 territories for production and retention.

    • OPL Senior Recovery Specialist
      • 1991 - 1998

      Investigated other party liability claims, determined insurance liability according to the NAIC guidelines and recovered monies.  Part of a team that recovered over a million dollars per year.  Worked closely with providers resolving billing issues on behalf of the members.

Education

  • John Marshall High School
    -

Community

You need to have a working account to view this content. Click here to join now