Experience

Woods Valldata

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Supporter Services Manager

  • Oct 2021 - Present



ALD Automotive UK

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Operations Team Leader

  • Jan 2021 - Oct 2021



Appello UK

• United Kingdom
• Appliances, Electrical, and Electronics Manufacturing
• 100 - 200 Employee

• Assistant Team Leader

  • Sep 2020 - Dec 2020

  Assistant Contact Centre Team Leader. Delivering 121s, coaching and developing a team of 16 to be the best emergency call handlers they can be. Assistant Contact Centre Team Leader. Delivering 121s, coaching and developing a team of 16 to be the best emergency call handlers they can be.



PRIMIS Mortgage Network

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Financial Monitoring Team Leader

  • Apr 2019 - Aug 2020

• Finacial Monitoring Officer

  • Nov 2018 - Apr 2019



Computershare UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• Internal Auditor

  • Feb 2018 - Oct 2018



Royal London

• United Kingdom
• Financial Services
• 700 & Above Employee

• Payments and Settlements Team Leader

  • Jun 2017 - Feb 2018

  Leading a team of 14 to deliver BAU on cash allocation and fund manager payments. Manage risk and controls ensuring we are compliant with CASS regulation, adhering to AML. Coach and develop individuals to meet their potential, manage change and encourage process developments putting the customer at the heart of what we do.

• Customer Service Team Lead

  • Jun 2016 - Jun 2017

  Managing a new retirement team from implimentation. Overseeing training and development of the team. Rolling out new processes and working with advisers in the first cases. Growing the process and ensuring procedures are updates accordingly. Delivering 121s and performance reviews.

• Capability Consultant

  • Feb 2013 - Jun 2016

  Problem solver and technical support for client on boarding and transfers, training and development, quality and risk management.

• Administrative Officer

  • Feb 2010 - Feb 2013

  Dealing with on boarding of new clients, transfer in as well as day to day admin requests. Speaking to advisers and building relationships. Proficient in word, excel and outlook.



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader for the company Pension Scheme

  • Sep 2009 - Jan 2010



Jelf - Page Closed

• United Kingdom
• Insurance
• 100 - 200 Employee

• Pensions Team Leader

  • Jul 2008 - Jul 2009

  Managing a small team of administrators who look after the financial advisers. Ensuring the day to day running of the office and client applications are processed. Building relationships with our pension providers and the companies who are using the Jelf group for their group personal pensions Managing a small team of administrators who look after the financial advisers. Ensuring the day to day running of the office and client applications are processed. Building relationships with our pension providers and the companies who are using the Jelf group for their group personal pensions



AXA

• France
• Insurance
• 700 & Above Employee

• Pension Administrator

  • Feb 2003 - Jul 2008

  Setting up and servicing draw down applications, managing workflow for the team, quality auditing. Setting up and servicing draw down applications, managing workflow for the team, quality auditing.