Experience

Valor Hospitality Partners

• United States
• Hospitality
• 200 - 300 Employee

• Office Manager

  • Feb 2023 - Present

• Accounting/ HR Manager

  • Aug 2021 - Feb 2023



Atrium Hospitality

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Feb 2019 - Aug 2021

• Assistant Front Office Manager

  • Nov 2015 - Aug 2021

  * Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development. Schedule staff according to labor standards and forecasted occupancy.* Maintain standards of guest service quality. Contribute to the profitability and guest satisfaction perception of other hotel departments. Increase level of guest satisfaction by delivery of an improved product through employee development, job engineering and quality image.* Achieve budgeted revenues and expenses and maximizes profitability related to the guest services department.* Develop short term and long term financial and operational plans for the guest service department which relate to the overall objectives of the hotel. Participate in the preparation of the annual hotel budget.* Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees.* Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures.* Receive departmental related guest complaints and ensures corrective action is taken.* Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest expectations.* Other duties as assigned.



Huntington Hotel Group

• United States
• Hospitality
• 1 - 100 Employee

• Accounting Manager

  • May 2005 - Aug 2015

  Oversee the daily operations of the property * Registration and check out of guests * Maintain guest safety and security * Handle group reservations * Monitor and maintain guest satisfaction * Accounts payable * Accounts receivable & billing * General ledger reporting * Daily balancing and cash accountability * Direct a staff of 10 or more employees * Weekly financial reporting to the property owner Oversee the daily operations of the property * Registration and check out of guests * Maintain guest safety and security * Handle group reservations * Monitor and maintain guest satisfaction * Accounts payable * Accounts receivable & billing * General ledger reporting * Daily balancing and cash accountability * Direct a staff of 10 or more employees * Weekly financial reporting to the property owner