Experience

Air Vanuatu

• Vanuatu
• Airlines and Aviation
• 100 - 200 Employee

• Airport Operations Specialist

  • Apr 2022 - Present

• Airport Services Manager Brisbane

  • Jun 2013 - Apr 2022



Airlines PNG

• Port Manager Brisbane

  • Mar 2010 - Apr 2013

   Managed Brisbane Port Services for Airlines PNG, ensuring all services adhered to contractual agreement with Pacific Blue/Virgin Australia.  Facilitated Reconciliation processes between Airlines PNG & Pacific Blue recovering substancial business funds.  Participated in Code Share development between Airlines PNG & Pacific Blue/Virgin Australia.  Designed, developed and delivered a variety of consistency communication, operation and information products and services that support International aviation e.g. Policy / Procedure / Reconciliation.  Enhanced Charter Business with product and customer interaction formulating strong loyalties with Corporate Clientele.  Fostered constructive working relationships with Travel Agents and Tourism Companies to promote PNG & selected resorts.  Negotiated contractual obligations with business facilitator’s e.g. catering and cleaning



Madison Park Stables

• Manager

  • 2008 - 2010

   Provision of premium care for 44 clients horses  Facilitated complete nutritional diets for all horses  Administrated and monitored all medical requirements  Designed, developed and delivered a variety of consistent training plans.  Enhanced Agistment business with product and customer interaction formulating strong loyalties with both external and internal clientele.  Fostered constructive working relationships with Farriers, Vets, Trainers, Coaches and Equestrian Clubs.  Stock control of all gear and fodder.  Land care for entire property (20 acres) – paddock rotation, irrigation, fertilization.  All human resource requirements. Managed team of Stable Hands and Maintenance Staff.  Held numerous clinics with various trainers, coaches & professionals within the equine industry e.g. Linda Schmurglatt, Jane Myers, Kurt Bogel & commenced negotiations with Peter Acton & Steve Brady.  Turned business from substantial vacancy to sought after agistment & clinic facilitator.



SKYAIRWORLD & ANSETT AUSTRALIA

• Manager Various positions

  • May 1978 - May 2009

   Shaped Regulatory Passenger Service Operation for SkyAirWorld.  Facilitated initial Project Management for Timor Air Services (Darwin, Dilli Dempasar ).  Assisted in Project Management for Government Contract Perth, Christmas and Cocos Islands  Enhanced Charter Business with product and customer interaction formulating strong loyalties with Corporate Clientele. Signed, developed and delivered a variety of communication and information products and services that improved SkyAirWorld Charter business  Negotiated, designed, developed and implement Policy & Procedures between all third party contractors – including requirements in the Solomons.  Represented in all Aviation Committees and regulatory boards.  Planned, recruited and advanced staffing at Brisbane Airport and Henderson (Honiara Solomons ) Airport  Negotiated contractual obligations with business facilitator’s e.g. catering and cleaning  Ansett Australia Customer Service and Ramp Department. (EBA negotiation, recruitment, statistical formulation, budgetary adherences, event management, National Complaints)  International Operations  Load Control Officer Ansett International (Production of departure certification with focus on maximization fuel and passenger management).  Customer Service Rostering  Golden Wing,1000 guests per shift  National Lost Property Manager  Customer Service Ansett International, Duty Manager, Coordinator, Supervisor, Agent (Front line passenger handling)