Experience

Park Aerospace Corp.

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Marketing and Communications Manager

  • Mar 2017 - Present



Park Aerospace Corp.

• United States
• Aviation & Aerospace
• 1 - 100 Employee

• Customer Service Manager

  • Sep 2010 - Sep 2015

  Establish and maintain procedures for high standards of quality customer service. Responsible for reviewing all customer specifications prior to acceptance of an order.Responsible for overseeing that the overall order process is consistently accurate and meets company and customer requirements.Identifies order processing and/or procedural problems and develops and implements solutions.Responsible for designing and implementing improved processes or operational policies within the Customer Service Department.Recommends changes to services to meet or exceed customer needs.Develop and maintain department reporting including but not limited to response times, and overall performance of the Customer Service Department. Interface with customers on issues related to but not limited to orders, shipments and/or available lead times.Coordinate with all Manufacturing Departments to ensure Customer satisfaction. Problem-solve issues of customer concern through research of problem and direct interface with internal personnel.

• Administrative Assistant/Receptionist

  • Jul 2009 - Sep 2010

  Manage Presidents emails, calendar and schedules.Liaison between all internal departments and President to ensure proper communications.Receive and screen visitors and telephone calls, providing information and handling issues that may require sensitivity and use of sound independent judgment; review, prioritize and route incoming correspondence.Coordinate and facilitate meetings and logistics for staff and visitors. Process monthly expense reports reflecting supporting documents.Design and type general correspondence, memos, charts, tables, graphs, visual presentations, business plans, etc. Proofread all copy for correct spelling, grammar and layout. Ensure final copy is accurate and clear.Provide Administrative support to CEO when he is at the facility.Ad-hoc projects as needed.

• Executive Assistant to President and CEO

  • Jan 2008 - Jul 2009

  Provide executive-level administrative support to the President/CEO with demonstrated ability to improvise, improve procedures, and meet demanding deadlines.Liaison between all internal departments and Business Units to ensure proper communications.Process monthly expense reports reflecting supporting documents.Manage extensive domestic and international travel on private aircraft.Coordinate and track 15 Executives schedules and vacation request.Receive and screen visitors and telephone calls, providing information and handling issues that may require sensitivity and use of sound independent judgment; review, prioritize and route incoming correspondenceServe as facilitator to the President/CEO and members of the Board of DirectorsCoordinate and facilitate meetings and logistics of the Board of Directors. Manage President/CEO emails, calendar and schedules.Office Manager



The Robert Allen Group

• United States
• Textile Manufacturing
• 100 - 200 Employee

• Customer Service/Sales Administration

  • Jan 2005 - Dec 2007

  Ability to manage multiple projects simultaneously while achieving deadline requirements. Prepared and distributed annual sales budgets and forecast. Arranged National/Regional Trade Shows and Sales Meetings - Expedited contracts with exposition services for booth space Arranged/negotiated conference hotel pricing for corporate and sales staff Worked with marketing team on promotional items for trade shows Procured audiovisual equipment, lead retrieval machines and distributed leads to respective territories Negotiated with local restaurants for corporate sponsored sales dinner Managed OVP and Regional Managers calendars and travel Reporting Created custom queries upon request for OVP, VP and Sales Force Reviewed and analyzed monthly sales quotas vs. actuals Tracked quota and budgets for sales force and distribute monthly statistics



Schenker Inc

• Freeport, NY

• Customer Service/Sales Assistant

  • Dec 1996 - Jan 2005

  Sales/Commissions and Incentives Administrator Developed commission and incentive program for multi-level sales positions. Assisted in the development of SMART (Company designed CRM program) Managed the sales budgets and forecast, worked with individual Global Sales on Top 20 accounts budgets and forecasts. Monitored field sales office productivity and profitability. Worked with outside consultant on sales process workshops, and impact selling skills. Provided sales support for global and national sales to an international transportation company including participation in sales presentations and customer seminars. Arranged detailed domestic and international travel. Heavy calendar management. Managed all aspects of off-site sales training: Negotiated/arranged conference hotel pricing for corporate and sales staff , procured audiovisual equipment, lead retrieval machines and distributed leads to respective territories Coordinated conference services Managed branch accounting staff of 8 Reviewed and actioned WIP accounts Managed Accounts Payables (domestic and international) and Accounts Receivables Responsible for monthly gross profit for branch, review with Branch Manager Ensure all billing was completed for month end closing. Balance sheets review and submittal to corporate office.