Experience

Multicap Tasmania

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• Executive Manager, Quality & Practice Leadership

  • Jul 2022 - Present

• Executive Manager of Service Delivery

  • Jun 2021 - Jul 2022

• Best Practice leader-Service Innovation and Improvement

  • 2021 - Jun 2021

  Alongside my role as regional manager I will be taking on a best practice leadership role within Multicap. Providing some exciting opportunities to become a quality provider of choice and lead on innovative services within Tasmania.

• Regional Manager

  • Feb 2020 - Jun 2021

  Supporting the growth and development of Multicap services for people with disabilities in the Launceston region of Tasmania. The services provided include community access hubs, individual supports, intensive supports, supported independent living, specialised disability accommodation and school leaver employment support.



Active Prospects UK

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Service Manager

  • Jan 2019 - Jan 2020

  Supporting the growth and development of a new supported living service specialising in challenging behaviours and individuals moving under the transforming care strategy from acute settings to local communities. Leading, directing and managing assistant service managers and support workers, alongside collaborative works with the operations team, referrals practitioner and positive behavioural support practitioner. Developing and managing transitional plans, staffing growth and financial plans for a developing service. Show less



Transforming Support

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Service Delivery Manager

  • May 2018 - Dec 2018

  Supporting the growth and development of two supported living complexes for adults with autism and challenging behaviour. Leading, directing and managing a positive behavioural practitioner and team of support staff ensuring the implementation of mandatory training, guidelines and procedures. Putting in place, strategic recruitment strategies for the recruitment and retention of staffing in order to meet the needs of a growing business whilst reducing overall agency costs. Ensure the services work within the fundamental standards of care allowing Pathways to achieve a Good rating for their first CQC inspection. Monitoring finances, developing financial projections and completing end of month payroll administration. Working in partnership with partner companies, shareholders and commissioners to increase the company customer portfolio and increase referrals to the organisation. Show less



Surrey Choices

• United Kingdom
• Individual and Family Services
• 100 - 200 Employee

• Personal Assistance Manager

  • Jul 2015 - May 2018

  Leading in the research, development and implementation of the processes, structure and policies and procedures for a new Surrey Choices service. A service providing 1-2-1 social and care support to people with disabilities in their home and community to improve their confidence, independence and support their care needs. Leading, directing and managing the support team to reflect our service plan, company values and delegated budgets. Taking responsibility for the recruitment of new staff including orientation, induction and training, ensure employees receive regular planned supervisions and appraisals. Working towards and achieving key performance targets, promoting high quality standards and maintain monitoring systems to collate performance information. Working in collaboration with partner companies, shareholders and commissioners, network with professionals, carers and customers to continuously improve services and outcomes for people. Systematically and objectively investigate concerns, complaints, critical incidents and safeguarding concerns. Monitoring of finances, resource budgets and develop financial projections in order to manager service provision, staffing and associated costs. CQC registered manager. Show less

• Employment Support Officer

  • Aug 2014 - Jun 2015

  I work with a number of customers with disabilities to find and train them into employment. I support the client and advise them on the different types of work and training available to them, help them with their CV and prepare them for interview. I contact and negotiate placements with employers. Once a client has a placement I provide 1-2-1 job coaching and support at work and teach them how to travel independently in their role. I inform clients what effect paid employment may have on their benefits and advise employers on the Equality Act and how best to deal with disciplinary actions. Within my role I specialise with Transition and NEETS and in addition to my job role helped to set up a number of projects in this area. The projects have ranged from setting up the first group job club to help reduce travel costs for ESO’s and help provide social and peer support from the group of clients. These have been very successful and run in over 8 different locations. This helped develop the concept of a Saturday job club for 16-24year olds which I oversee in my local area and developed easy read literature and information sheets for. As part of my progressions I have set up a new supported traineeship with a local college where I have had to supervise four college staff, negotiate placements, ensure support stays within the allocated budget and provide advice and guidance to both parties.I develop and present training days for other professionals on Supported Employment and Job coaching, Confidence with Clients, developing easy read resources and Help aids at work. I also deliver work preparation courses to our customers. Show less



Surrey County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Employment Support Officer

  • Sep 2008 - Aug 2014