Experience

Jacksonville University

• United States
• Higher Education
• 700 & Above Employee

• Associate Director of Events and Engagement

  • Dec 2022 - Present

• Senior Assistant Director of Admissions Visits and Events

  • Sep 2020 - Jan 2023

• Assistant Director of Admissions: Visit Coordinator

  • Jan 2019 - Sep 2020

  * Supervisor of our Student Ambassador program, ranging from 25-40 students depending on the semester being responsible for hiring, training, scheduling and daily * During 2018-2019, increased campus visits by 20% from the previous year and 11% increase for show rate of attending visitors. * For 2019-2020 cycle, even with the the impact of COVID-19 on our campus visits numbers, we ended with a 83% show rate which was an 11% increase from the previous year. * Created a visit report to anticipate months with high visit rates that turned into an essential tracking of JU campus visits for 4 cycles. It was a tool to anticipate, set goals and report. * Made many impactful changes within the Campus visit experience including updated communications, revised tour route, and improved ambassador training. Show less

• Undergraduate Admissions Officer

  • Feb 2018 - Jan 2019



The Tasting Tours, LLC

• United States
• Hospitality
• 1 - 100 Employee

• Tour Guide

  • Apr 2017 - Aug 2021

  • Assist in promoting the company’s tours through social media and local lodgings. Increase tour connections with local bars and restaurants. • Orchestrate scheduled tours by making reservations and entertaining the guests with a planned route. • Assist in promoting the company’s tours through social media and local lodgings. Increase tour connections with local bars and restaurants. • Orchestrate scheduled tours by making reservations and entertaining the guests with a planned route.



So Mermazing

• United States
• Retail Apparel and Fashion

• Assistant Manager

  • May 2017 - Jan 2018



Paulding County School District

• Dallas, GA

• Substitute Teacher

  • Aug 2016 - Mar 2017

  • During Jan-Mar 2017, I regularly subbed for a sixth grade science class and a high school ESE class. • Assigned daily or for multiple days to student classes K-12. • Consistently received positive teacher evaluations from students and staff. • During Jan-Mar 2017, I regularly subbed for a sixth grade science class and a high school ESE class. • Assigned daily or for multiple days to student classes K-12. • Consistently received positive teacher evaluations from students and staff.



iHeartMedia

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Promotions Assistant / Board Operator

  • Jan 2014 - Jun 2016

  • Promote seven iHeartMedia radio stations in the Jacksonville and St. Augustine, Florida area for appearances, remotes, station events and concerts. • Along with commuting and setup at locations, I interact with local listeners with prizes and giveaways while documenting with photos and social media updates. • Promote seven iHeartMedia radio stations in the Jacksonville and St. Augustine, Florida area for appearances, remotes, station events and concerts. • Along with commuting and setup at locations, I interact with local listeners with prizes and giveaways while documenting with photos and social media updates.



PHH Mortgage

• United States
• Financial Services
• 700 & Above Employee

• Retail Support Desk/ Web Support

  • Jan 2013 - Jul 2015

  • Support Retail Origination sources with technical and operation support: receive on avg. 60 calls daily. • Provide excellent customer service during phone and email interactions for web or retail related issues by being flexible and adaptive to all levels of attitudes and situations. • Utilize MS Office programs for customer communication and internal company projects. • Monitor department email boxes and administer resolutions answering on avg. 40 daily • Assist the Sales department with outbound calling projects for new applications. Show less



Jacksonville Jaguars

• United States
• Spectator Sports
• 400 - 500 Employee

• Fan Services Representative

  • May 2014 - Dec 2014

  • Assisted ticket holders during home games by resolving issues efficiently while maintaining the highest level of customer care. • Awarded the Leader of the Pack award for my work performance during the Jags vs Colts 09/21 • Directed fans around the stadium, made ticket reassignments, signed fans up for the NFL’s Designated Driver program and alerting fans to the stadiums policies of clear bags, smoking and reentry to club areas. • Assisted ticket holders during home games by resolving issues efficiently while maintaining the highest level of customer care. • Awarded the Leader of the Pack award for my work performance during the Jags vs Colts 09/21 • Directed fans around the stadium, made ticket reassignments, signed fans up for the NFL’s Designated Driver program and alerting fans to the stadiums policies of clear bags, smoking and reentry to club areas.



Flagler College

• United States
• Higher Education
• 400 - 500 Employee

• Morning Rock Block On-air Volunteer

  • Apr 2013 - Sep 2013

  Weekly Volunteered as a Morning On-air personality, DJ Blondie, rotating College Music Journal top hits, music library songs selections, playing underwriting, and reading live public service announcements during a two hour show. Weekly Volunteered as a Morning On-air personality, DJ Blondie, rotating College Music Journal top hits, music library songs selections, playing underwriting, and reading live public service announcements during a two hour show.



Coggin Honda of St. Augustine

• St. Augustine, FL

• Receptionist

  • May 2012 - Feb 2013

  Attended phone calls, assisting the callers to the proper department of a staff of over 60. Accepted and distributed messages and mail to proper departments and employees. General cashiering for the Sales Department. Attended phone calls, assisting the callers to the proper department of a staff of over 60. Accepted and distributed messages and mail to proper departments and employees. General cashiering for the Sales Department.



Ripley Entertainment

• Entertainment Providers
• 100 - 200 Employee

• Tour Ticket Sales /Ghost Tour Guide

  • Feb 2012 - Jan 2013

  • Operated multiple ticket booth locations and sold a variety of experience packages for entertainment and historical tours. Maintained ticket sales goals but increased Ghost tour sales based on personal involvement. • Performed evening Ghost tours on the Ripley’s Ghost Train Adventure and told historical ghost stories to groups of 20-50 people. • Operated multiple ticket booth locations and sold a variety of experience packages for entertainment and historical tours. Maintained ticket sales goals but increased Ghost tour sales based on personal involvement. • Performed evening Ghost tours on the Ripley’s Ghost Train Adventure and told historical ghost stories to groups of 20-50 people.



Santiago Cavanagh Flagler College Head Golf Coach

• St. Augustine, FL

• Video Production Volunteer

  • Jul 2012 - Jul 2012

  Filmed and edited several golf tip videos for Coach Cavanagh as an audition for potential airing on the Latin American Golf Channel. Filmed and edited several golf tip videos for Coach Cavanagh as an audition for potential airing on the Latin American Golf Channel.



Flagler Hospital Cancer Center

• St. Augustine, FL

• Video Production Volunteer

  • Feb 2012 - May 2012

  Helped plan a fundraiser (2010, 2011) for Flagler Hospital Cancer Center in St. Augustine. Gathered donations, scheduled events, supervised volunteers and was the photographer for both events. Also constructed an anniversary video for their Gala X Fundraisor highlighting donors over the past ten years and distributed DVDS for gifts and purchase. Helped plan a fundraiser (2010, 2011) for Flagler Hospital Cancer Center in St. Augustine. Gathered donations, scheduled events, supervised volunteers and was the photographer for both events. Also constructed an anniversary video for their Gala X Fundraisor highlighting donors over the past ten years and distributed DVDS for gifts and purchase.



Flagler College Communication Department

• St. Augustine, FL

• Flagler College Television Sports Media Intern

  • Dec 2011 - Apr 2012

  Member of FCTV live broadcasting team shooting, directing or generating graphics during Flagler athletic home games for online feed. Create roll ins and highlight reels. Member of FCTV live broadcasting team shooting, directing or generating graphics during Flagler athletic home games for online feed. Create roll ins and highlight reels.



Flagler College

• United States
• Higher Education
• 400 - 500 Employee

• Head Music Director/Morning Rock Block On-air personality

  • Jan 2010 - Apr 2012

  Managed the Music Department by formatting the Morning Rock Block music library and reviewing potential musical artists by consulting with record labels on the phone and email. Supervised ten on-air personnel and five interns. Managed the Music Department by formatting the Morning Rock Block music library and reviewing potential musical artists by consulting with record labels on the phone and email. Supervised ten on-air personnel and five interns.



Allen D. Nease High school Sports Media department

• Ponte Vedra, FL

• Student editor/videographer

  • Aug 2004 - Jun 2008

  Filmed sporting events and producing highlight videos in Final Cut Pro summarizing each team’s season. Progressed from tape logger to primary editor of three sports. Filmed sporting events and producing highlight videos in Final Cut Pro summarizing each team’s season. Progressed from tape logger to primary editor of three sports.