Donna Burnett
Global Customer Service and Export Manager at OKdo- Claim this Profile
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Topline Score
Bio
Shaun McDonald Bachelor of Arts Honours
I reported to Donna who was a fantastic manager. Donna was a great listener and provided high levels of support to team members. This resulted in high levels of psychological safety and increased customer service levels. If you are looking for a great manager to lead your team, I recommend Donna.
Allan Wilson
I have worked with Donna for the past year and found her to be diligent and professional in all aspects of her role. She delivers practical solutions to improve operational process. She demonstrates commitment to clients and colleagues alike, establishing positive relationships with great leadership skills. She is a great facilitator and pushes to get things done. Donna has been a great support as my direct manager.
Shaun McDonald Bachelor of Arts Honours
I reported to Donna who was a fantastic manager. Donna was a great listener and provided high levels of support to team members. This resulted in high levels of psychological safety and increased customer service levels. If you are looking for a great manager to lead your team, I recommend Donna.
Allan Wilson
I have worked with Donna for the past year and found her to be diligent and professional in all aspects of her role. She delivers practical solutions to improve operational process. She demonstrates commitment to clients and colleagues alike, establishing positive relationships with great leadership skills. She is a great facilitator and pushes to get things done. Donna has been a great support as my direct manager.
Shaun McDonald Bachelor of Arts Honours
I reported to Donna who was a fantastic manager. Donna was a great listener and provided high levels of support to team members. This resulted in high levels of psychological safety and increased customer service levels. If you are looking for a great manager to lead your team, I recommend Donna.
Allan Wilson
I have worked with Donna for the past year and found her to be diligent and professional in all aspects of her role. She delivers practical solutions to improve operational process. She demonstrates commitment to clients and colleagues alike, establishing positive relationships with great leadership skills. She is a great facilitator and pushes to get things done. Donna has been a great support as my direct manager.
Shaun McDonald Bachelor of Arts Honours
I reported to Donna who was a fantastic manager. Donna was a great listener and provided high levels of support to team members. This resulted in high levels of psychological safety and increased customer service levels. If you are looking for a great manager to lead your team, I recommend Donna.
Allan Wilson
I have worked with Donna for the past year and found her to be diligent and professional in all aspects of her role. She delivers practical solutions to improve operational process. She demonstrates commitment to clients and colleagues alike, establishing positive relationships with great leadership skills. She is a great facilitator and pushes to get things done. Donna has been a great support as my direct manager.
Credentials
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Operational Excellence Foundations
LinkedInNov, 2021- Oct, 2024
Experience
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OKdo
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United Kingdom
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Global Customer Service and Export Manager
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Aug 2021 - Present
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Customer Service and Sales Operations Lead
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Apr 2021 - Jul 2021
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IntraLAN Group Ltd
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk Manager
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Nov 2019 - Dec 2020
Responsible for the overall day-to-day performance of the Helpdesk; managing a team of service desk engineers to deliver quality IT and Telecoms service and support to SMEs. Focused on consistent delivery of customer service excellence, to ensure a positive interaction at every touch point with the customer. Responsible for the overall day-to-day performance of the Helpdesk; managing a team of service desk engineers to deliver quality IT and Telecoms service and support to SMEs. Focused on consistent delivery of customer service excellence, to ensure a positive interaction at every touch point with the customer.
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Client Operations Manager
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Jul 2016 - Jul 2019
Delivering end-to-end orders through to invoice process; encompassing client data, order processing, software fulfilment, client invoicing and all associated queries and remediation of issues, ensuring clients received maximum value from their software and optimum retention rates.
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Sales Operations Manager
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Jan 2014 - Jun 2016
Collaborating with Sales Manager to deliver all operational procedures and processes across the sales operation, ensuring efficiency, consistency and optimal sales.
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Customer Service Manager
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Jan 2011 - Dec 2013
Transforming Customer Service function into a high performing and cost-effective operation, delivering continuous performance improvement in line with business objectives.
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Community
