Director, Clinical Learning and Development

• 2022 - Present

Director Of Education And Training

• Mar 2022 - Nov 2022

Director Education and Training Client Success

• Jun 2021 - Mar 2022

In my current role, I am directing training of all new and existing clients as well as employees on PELITAS products/solutions. I develop defined goals, objectives, responsibilities, competencies, and progress plans for each team member. In addition, I am ensuring top-notch customer service through provision of hands-on coaching for team members across department. I design department structure for company expansion via effective planning. The values I have driven during this role… Show more In my current role, I am directing training of all new and existing clients as well as employees on PELITAS products/solutions. I develop defined goals, objectives, responsibilities, competencies, and progress plans for each team member. In addition, I am ensuring top-notch customer service through provision of hands-on coaching for team members across department. I design department structure for company expansion via effective planning. The values I have driven during this role were:  Created training infrastructure and delivery strategy for PELITAS as well as internal/external clients on new platform.  Enhanced product knowledge skills, including new product rollouts, upgrades, and enhancements.  Onboarded and trained largest client in company history, while delivering best in class service, change management, and user adoption for client.  Created and presented all learning content, such as client facing training, online help documentation, computer-based training, and training guides.  Determined and utilized opportunities for enhancing processes and methodologies through communication with customers/business partners  Company acquired by FinThrive Show less In my current role, I am directing training of all new and existing clients as well as employees on PELITAS products/solutions. I develop defined goals, objectives, responsibilities, competencies, and progress plans for each team member. In addition, I am ensuring top-notch customer service through provision of hands-on coaching for team members across department. I design department structure for company expansion via effective planning. The values I have driven during this role… Show more In my current role, I am directing training of all new and existing clients as well as employees on PELITAS products/solutions. I develop defined goals, objectives, responsibilities, competencies, and progress plans for each team member. In addition, I am ensuring top-notch customer service through provision of hands-on coaching for team members across department. I design department structure for company expansion via effective planning. The values I have driven during this role were:  Created training infrastructure and delivery strategy for PELITAS as well as internal/external clients on new platform.  Enhanced product knowledge skills, including new product rollouts, upgrades, and enhancements.  Onboarded and trained largest client in company history, while delivering best in class service, change management, and user adoption for client.  Created and presented all learning content, such as client facing training, online help documentation, computer-based training, and training guides.  Determined and utilized opportunities for enhancing processes and methodologies through communication with customers/business partners  Company acquired by FinThrive Show less

Senior Training Manager

• Jan 2017 - Jun 2021

During this tenure, I was improving skill development, key performance indicators, culture, and patient experience by forming vision and strategy for FreseniusRx learning and development curriculums. I understood business drivers and determined learning priorities/needs by building and maintaining cross functional alliances with all levels of leadership. I was establishing OJT team members on facilitation skills and basic ISD expertise. My achievements for this role have been:  Designed… Show more During this tenure, I was improving skill development, key performance indicators, culture, and patient experience by forming vision and strategy for FreseniusRx learning and development curriculums. I understood business drivers and determined learning priorities/needs by building and maintaining cross functional alliances with all levels of leadership. I was establishing OJT team members on facilitation skills and basic ISD expertise. My achievements for this role have been:  Designed new hire onboarding program for new associates which resulted in 30-day new hire attrition dropping from 42% to 13% in less than eight months.  Assisted in training and new hire onboarding at department level by creating a new job opportunity within Operations for On Job Trainers and Mentors.  Structured onboarding strategies for new hire Operations employees, including programming of baseline skills and tasks related to all Operations positions as well as job-specification.  Led all aspects of training lifecycle, covering training needs assessments, feedback, evaluations, and reporting. Show less During this tenure, I was improving skill development, key performance indicators, culture, and patient experience by forming vision and strategy for FreseniusRx learning and development curriculums. I understood business drivers and determined learning priorities/needs by building and maintaining cross functional alliances with all levels of leadership. I was establishing OJT team members on facilitation skills and basic ISD expertise. My achievements for this role have been:  Designed… Show more During this tenure, I was improving skill development, key performance indicators, culture, and patient experience by forming vision and strategy for FreseniusRx learning and development curriculums. I understood business drivers and determined learning priorities/needs by building and maintaining cross functional alliances with all levels of leadership. I was establishing OJT team members on facilitation skills and basic ISD expertise. My achievements for this role have been:  Designed new hire onboarding program for new associates which resulted in 30-day new hire attrition dropping from 42% to 13% in less than eight months.  Assisted in training and new hire onboarding at department level by creating a new job opportunity within Operations for On Job Trainers and Mentors.  Structured onboarding strategies for new hire Operations employees, including programming of baseline skills and tasks related to all Operations positions as well as job-specification.  Led all aspects of training lifecycle, covering training needs assessments, feedback, evaluations, and reporting. Show less

Program Manager Training, Clinical Informatics and IT

• Sep 2016 - Jan 2017

Manager, Clinical Informatics Training

• Mar 2014 - Sep 2016

In this role, I drove consistent classroom training outcomes and measurement by developing and training facilitator curriculums. I was heading external consultants and vendors for ongoing delivery of training. I formed vision and strategy for electronic medical record deployment for whole hospital system and physician offices nationwide to drive adoption and change management. The values I have driven during this role were:  Supported all Electronic and Ambulatory Medical Systems for 209… Show more In this role, I drove consistent classroom training outcomes and measurement by developing and training facilitator curriculums. I was heading external consultants and vendors for ongoing delivery of training. I formed vision and strategy for electronic medical record deployment for whole hospital system and physician offices nationwide to drive adoption and change management. The values I have driven during this role were:  Supported all Electronic and Ambulatory Medical Systems for 209 hospitals and 2K+ physician offices nationwide.  Delivered blended learning solutions for deployment and ongoing training for all clinical staff within hospital system; resulted in saving cost by $12.1M in first year.  Mentored training teams, such as instructional designers, multimedia developers, and facilitators contract and full-time for total of 21 team members. Show less In this role, I drove consistent classroom training outcomes and measurement by developing and training facilitator curriculums. I was heading external consultants and vendors for ongoing delivery of training. I formed vision and strategy for electronic medical record deployment for whole hospital system and physician offices nationwide to drive adoption and change management. The values I have driven during this role were:  Supported all Electronic and Ambulatory Medical Systems for 209… Show more In this role, I drove consistent classroom training outcomes and measurement by developing and training facilitator curriculums. I was heading external consultants and vendors for ongoing delivery of training. I formed vision and strategy for electronic medical record deployment for whole hospital system and physician offices nationwide to drive adoption and change management. The values I have driven during this role were:  Supported all Electronic and Ambulatory Medical Systems for 209 hospitals and 2K+ physician offices nationwide.  Delivered blended learning solutions for deployment and ongoing training for all clinical staff within hospital system; resulted in saving cost by $12.1M in first year.  Mentored training teams, such as instructional designers, multimedia developers, and facilitators contract and full-time for total of 21 team members. Show less

Assistant Director Training

• Nov 2013 - Feb 2014

In this tenure as Assistant Director of Training, I actively involved in Global Learning Program Creation for Instructional Systems Design With aim to move subject matter experts and facilitators to functional instructional design capabilities in Instructor Led curriculum and eLearning; emphasized on each step of ADDIE model and standard processes, procedures, and deliverables. The value I have driven during this role was:  Developed curriculum for new Instructional Designers; practices… Show more In this tenure as Assistant Director of Training, I actively involved in Global Learning Program Creation for Instructional Systems Design With aim to move subject matter experts and facilitators to functional instructional design capabilities in Instructor Led curriculum and eLearning; emphasized on each step of ADDIE model and standard processes, procedures, and deliverables. The value I have driven during this role was:  Developed curriculum for new Instructional Designers; practices of ADDIE model, Bloom's Taxonomy, and Andragogy per Malcolm Knowles. Show less In this tenure as Assistant Director of Training, I actively involved in Global Learning Program Creation for Instructional Systems Design With aim to move subject matter experts and facilitators to functional instructional design capabilities in Instructor Led curriculum and eLearning; emphasized on each step of ADDIE model and standard processes, procedures, and deliverables. The value I have driven during this role was:  Developed curriculum for new Instructional Designers; practices… Show more In this tenure as Assistant Director of Training, I actively involved in Global Learning Program Creation for Instructional Systems Design With aim to move subject matter experts and facilitators to functional instructional design capabilities in Instructor Led curriculum and eLearning; emphasized on each step of ADDIE model and standard processes, procedures, and deliverables. The value I have driven during this role was:  Developed curriculum for new Instructional Designers; practices of ADDIE model, Bloom's Taxonomy, and Andragogy per Malcolm Knowles. Show less

Senior Training Developer

• Jul 2013 - Nov 2013

In this role, I contributed in Salesforce and Sales Education Programming; merged program creation for new sales team members with emphasis on consultative sales relationship building, Salesforce, and culture-based selling techniques. The value I have driven during this role was:  Created and provided curriculum for Salesforce improvement for Case Management for Group Purchasing Organization. In this role, I contributed in Salesforce and Sales Education Programming; merged program creation for new sales team members with emphasis on consultative sales relationship building, Salesforce, and culture-based selling techniques. The value I have driven during this role was:  Created and provided curriculum for Salesforce improvement for Case Management for Group Purchasing Organization.

Clinical Education Program Manager

• May 2010 - Jul 2013

In this tenure, I was developing clinical disease management programming for clinicians in all disciplines and patients on 12 topics related to top comorbidities associated with seniors, like myocardial infarction, chronic obstructive pulmonary disease, and total joint arthroplasty. The value I have driven during this role was:  Structured clinical expert panel for assisting in topic selection, review of materials, and clinical expertise to stretch across all lines of business to… Show more In this tenure, I was developing clinical disease management programming for clinicians in all disciplines and patients on 12 topics related to top comorbidities associated with seniors, like myocardial infarction, chronic obstructive pulmonary disease, and total joint arthroplasty. The value I have driven during this role was:  Structured clinical expert panel for assisting in topic selection, review of materials, and clinical expertise to stretch across all lines of business to facilitate in eliminating silos and creating consistent education. Show less In this tenure, I was developing clinical disease management programming for clinicians in all disciplines and patients on 12 topics related to top comorbidities associated with seniors, like myocardial infarction, chronic obstructive pulmonary disease, and total joint arthroplasty. The value I have driven during this role was:  Structured clinical expert panel for assisting in topic selection, review of materials, and clinical expertise to stretch across all lines of business to… Show more In this tenure, I was developing clinical disease management programming for clinicians in all disciplines and patients on 12 topics related to top comorbidities associated with seniors, like myocardial infarction, chronic obstructive pulmonary disease, and total joint arthroplasty. The value I have driven during this role was:  Structured clinical expert panel for assisting in topic selection, review of materials, and clinical expertise to stretch across all lines of business to facilitate in eliminating silos and creating consistent education. Show less

Sr Instructional Designer

• Jun 2007 - May 2010

Lead Instructional Designer for all Customer Care, Service Delivery education. Focused on large CMS rollout across the company. Also helped rollout large logistical software for external delivery of services. Lead Administrator for Trivantis LMS. Worked with HRIS and IT to maintain server-side of LMS, as well as user-side support. Lead Instructional Designer for all Customer Care, Service Delivery education. Focused on large CMS rollout across the company. Also helped rollout large logistical software for external delivery of services. Lead Administrator for Trivantis LMS. Worked with HRIS and IT to maintain server-side of LMS, as well as user-side support.

Instructional Designer

• Oct 2005 - May 2007

Instructional Designer responsible for all major product line launches for Sales. Responsible for the creation and maintence of external LMS. Responsible for the creation and maintenance of on-line learning tools. Creation of e-Learning applications for all aspects of the business including compliance, selling and soft skills Instructional Designer responsible for all major product line launches for Sales. Responsible for the creation and maintence of external LMS. Responsible for the creation and maintenance of on-line learning tools. Creation of e-Learning applications for all aspects of the business including compliance, selling and soft skills