Experience

Circuit Plus Fitness

• Kuwait
• Health, Wellness & Fitness
• 1 - 100 Employee

• Team Leader

  • Oct 2022 - Present

• Front Desk Receptionist

  • May 2022 - Present



TDCX

• Singapore
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Technical Support Representative

  • Feb 2020 - Mar 2022

  Consumer Electronics Campaign - Provided technical assistance in APAC region. - Handled basic up to the most intensive malfunction issues on devices (all apple devices) - Handled billing issues like refund, unauthorized or unknown charges investigation with utmost consideration in customer and data privacy. - Provided assistance to newly hired and/or colleagues in a 1:15 session when required. - Teaching, guiding and creating strategic plans for newly hired employees in the campaign based on their learning curve while they are in the academy and nesting ensuring they're meeting their KPIs. - Sharing best practices during meetings or call listening sessions. Vacation Rental Campaign - Provided customer service assistance to customers in EMEA Region. - Handled queries about changing or cancelling reservations and listings, providing basic inquiry about the reservation and terms and conditions, refund requests, and complaints about the place/listing for both guests and hosts via chat, email and phone call. Show less



TaskUs

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Oct 2017 - Dec 2019

  New York-based Lingerie Campaign - Helping customers with their preferred styles and checking the accurate size based on their body measurements and helping them with their order billing issues, shipping or complaints via email and phone calls based on the needs of the campaign. - Advanced knowledge in using CRM platforms such as Magento, Zendesk and Salesforce. American Electronic Cigarette Campaign - Assisting customers via email and phone call with regard to their order, device usage and features, troubleshooting steps for malfunction issues of the device, billing and shipping queries, age verification inquiries, policy and terms and condition. - Advanced knowledge in using CRM platforms such as Salesforce and Magento. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2016 - Sep 2017

  USA Cable campaign - Helped customers with their billing issues like refund, disputes on their bills, computing the pro-rated charges of services availed or interrupted services and checking for latest promotion that they can avail to lower their bills via phone calls Helping customers to tailor-fit their cable package based on their needs and wants. - Assisted customers on basic troubleshooting steps for cable boxes. - Intermediate knowledge with Einstein CRM platform. USA Cable campaign - Helped customers with their billing issues like refund, disputes on their bills, computing the pro-rated charges of services availed or interrupted services and checking for latest promotion that they can avail to lower their bills via phone calls Helping customers to tailor-fit their cable package based on their needs and wants. - Assisted customers on basic troubleshooting steps for cable boxes. - Intermediate knowledge with Einstein CRM platform.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Sep 2015 - Jan 2016

  US Department Store campaign US Department Store campaign


Fast Retailing
• Japan
• Retail
• 700 & Above Employee
• Store Associate

  • Dec 2014 - Apr 2015