Donita Cooper
Business & Employment Specialist at Oregon Employment Department- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Julie Arnold
I have known Donita Cooper for over 25 years. When we started working together in the PIP claims department at State Farm Insurance in 2006, we became dedicated co-workers and best of friends. I have the utmost respect for her as a peer and a human being. On a personal level, Donita is genuine, loyal, and accommodating. Professionally, she couples her natural empathy with formidable skills and laser focus to accomplish any and all tasks assigned to her. Donita is extremely dependable and self-motivated. If you are looking for someone to consistently get the job done professionally and timely, look no further than Donita Cooper; she will never disappoint you.
PoWah Isaak
Donita shows great enthusiasm, strong communication skills, and always exhibits a professional demeanor. During our time together as partners on a continuous improvement special project, and implementation of a new claims system, these qualities were especially prevalent as we worked together in person and virtually. It did not matter that we were located across the country. Her partnership was always seamless. Donita demonstrates excellent customer service. She cares about her customers, both internal and external. She is very knowledgeable about Auto Claims in multiple states, and a resource to many of her peers. She has my highest recommendation!
Julie Arnold
I have known Donita Cooper for over 25 years. When we started working together in the PIP claims department at State Farm Insurance in 2006, we became dedicated co-workers and best of friends. I have the utmost respect for her as a peer and a human being. On a personal level, Donita is genuine, loyal, and accommodating. Professionally, she couples her natural empathy with formidable skills and laser focus to accomplish any and all tasks assigned to her. Donita is extremely dependable and self-motivated. If you are looking for someone to consistently get the job done professionally and timely, look no further than Donita Cooper; she will never disappoint you.
PoWah Isaak
Donita shows great enthusiasm, strong communication skills, and always exhibits a professional demeanor. During our time together as partners on a continuous improvement special project, and implementation of a new claims system, these qualities were especially prevalent as we worked together in person and virtually. It did not matter that we were located across the country. Her partnership was always seamless. Donita demonstrates excellent customer service. She cares about her customers, both internal and external. She is very knowledgeable about Auto Claims in multiple states, and a resource to many of her peers. She has my highest recommendation!
Julie Arnold
I have known Donita Cooper for over 25 years. When we started working together in the PIP claims department at State Farm Insurance in 2006, we became dedicated co-workers and best of friends. I have the utmost respect for her as a peer and a human being. On a personal level, Donita is genuine, loyal, and accommodating. Professionally, she couples her natural empathy with formidable skills and laser focus to accomplish any and all tasks assigned to her. Donita is extremely dependable and self-motivated. If you are looking for someone to consistently get the job done professionally and timely, look no further than Donita Cooper; she will never disappoint you.
PoWah Isaak
Donita shows great enthusiasm, strong communication skills, and always exhibits a professional demeanor. During our time together as partners on a continuous improvement special project, and implementation of a new claims system, these qualities were especially prevalent as we worked together in person and virtually. It did not matter that we were located across the country. Her partnership was always seamless. Donita demonstrates excellent customer service. She cares about her customers, both internal and external. She is very knowledgeable about Auto Claims in multiple states, and a resource to many of her peers. She has my highest recommendation!
Julie Arnold
I have known Donita Cooper for over 25 years. When we started working together in the PIP claims department at State Farm Insurance in 2006, we became dedicated co-workers and best of friends. I have the utmost respect for her as a peer and a human being. On a personal level, Donita is genuine, loyal, and accommodating. Professionally, she couples her natural empathy with formidable skills and laser focus to accomplish any and all tasks assigned to her. Donita is extremely dependable and self-motivated. If you are looking for someone to consistently get the job done professionally and timely, look no further than Donita Cooper; she will never disappoint you.
PoWah Isaak
Donita shows great enthusiasm, strong communication skills, and always exhibits a professional demeanor. During our time together as partners on a continuous improvement special project, and implementation of a new claims system, these qualities were especially prevalent as we worked together in person and virtually. It did not matter that we were located across the country. Her partnership was always seamless. Donita demonstrates excellent customer service. She cares about her customers, both internal and external. She is very knowledgeable about Auto Claims in multiple states, and a resource to many of her peers. She has my highest recommendation!
Credentials
-
Access Basics for Excel Users
LinkedInMay, 2020- Nov, 2024 -
Working with Upset Customers
LinkedInMay, 2020- Nov, 2024 -
Chartered Property Casualty Underwriter (CPCU)
The InstitutesSep, 2007- Nov, 2024
Experience
-
Oregon Employment Department
-
United States
-
Government Administration
-
500 - 600 Employee
-
Business & Employment Specialist
-
Jul 2020 - Present
-
-
-
State Farm
-
United States
-
Insurance
-
700 & Above Employee
-
Complex Property Claim Specialist
-
Mar 2017 - Mar 2020
•Worked independently in fast-paced call center environment to educate and inform insureds about their policy and the claims process leading to a positive claims experience.•Investigated multiple vehicle collisions to determine liability. Investigations included interviewing involved parties by phone, reviewing scene and vehicle photos, and applying local traffic laws. •Interpreted and applied auto insurance policy provisions to specific situations and determined whether or not coverage will apply. •Acted as liaison between claims department and subrogation department to identify subrogation opportunities and educated fellow employees about the subrogation process. •Utilized Outlook and Word to communicate with customers and colleagues.
-
-
Claim automation and procedures specialist
-
Oct 2013 - Mar 2017
*Worked as part of a two person team to identify Personal Injury Protection (PIP) process improvements to streamline the process claim handlers follow once a demand is received or a suit is filed. Efforts focused on reducing redundancy to allow claim handlers more time to serve customers and to reduce the policyholder dollars spent on litigation. The annual savings related this project exceeded $860,000. Created and improved existing company workflows within the enterprise to generate greater efficiency. *Taught the use of the Electronic Claim System (ECS) to new to role and experienced claim handlers.*Provided technical assistance to users of ECS. *Initiated a review of all regional email mailboxes that were being monitored by employees and found four of the mailboxes were no longer meeting business needs. Developed and implemented a plan to shut down these mailboxes. This project resulted in savings of 386.75 work hours per year as well as reduced energy and print costs.
-
-
Personal Injury Protection Claims Specialist
-
Jan 2007 - Oct 2013
*Analyzed claim and treatment details to determine if an Independent Medical Examination was needed to determine relation of injuries to claim and appropriateness of ongoing care. *Explained all aspects of PIP coverage and relevant policy terms. *Investigated, evaluated, and paid or denied medical bills based on policy terms and state regulations.*Consulted directly with Specialized Investigative Unit regarding medical clinic billing procedures and treatment plans.
-
-
Auto Claim processor
-
Oct 2005 - Jan 2007
*Photographed accident scenes.*Completed titling and paperwork related to total loss vehicles with customers*Processed bills related to vehicle estimates. *Set up rental vehicles for customers
-
-
Personal Lines Underwriter
-
Apr 1998 - Oct 2005
*Provided expertise of fire insurance products and trends in order to underwrite new and existing business in three states*Analyzed books of business to develop recommendations and direct agents in achieving and maintaining a profitable fire insurance portfolio*Trained and mentored agency, underwriters, and management*Corresponded with agents and policyholders both formally through customary letter and memo formats and informally via e-mail and telephone*Contributed to the development of reports regarding the success of specific lines of insurance and recommendations for improving future performance
-
-
Claim Procedural Support Assistant
-
May 1995 - May 1998
*Provided software and procedural support to claim employees in six states*Acted as liaison between departments within the company in order to complete projects and provide support to our customers*Developed technical training materials, coordinated distribution of software updates to claims systems, and administered computer security
-
-
Secretary I
-
Oct 1990 - May 1995
*Maintained confidential employee records*Ordered all equipment and supplies for the department*Communicated with fellow employees as well as agents, policyholders, and claimants*Acted as liaison between various departments
-
-
Senior Data/Text Operator
-
Sep 1987 - Oct 1990
*Transcribed dictation and recorded and assigned incoming claims*Organized claim reporting training for agency staff
-
-
-
Regence BlueCross BlueShield of Oregon
-
United States
-
Insurance
-
700 & Above Employee
-
Marketing Technician
-
May 1997 - Apr 1998
*Discussed options and issued quotes to prospective clients and/or agents*Serviced over 750 health insurance plan accounts and communicated with subscribers and agents regarding enrollment guidelines and health insurance legislation*Worked with various departments within the organization to provide customer support *Discussed options and issued quotes to prospective clients and/or agents*Serviced over 750 health insurance plan accounts and communicated with subscribers and agents regarding enrollment guidelines and health insurance legislation*Worked with various departments within the organization to provide customer support
-
-
Education
-
-
George Fox University
Bachelor's degree -
-
Chemeketa Community College
Associate's degree, Management -
-
Amity High School
High School Diploma
Community
