Experience

Rendr

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Site Manager

  • Jul 2020 - Present

  ▪ Act as a liaison between patient and clinic by answer/dial over 100+ phone calls on a daily basis, provide patient-focus services by obtain demographic and insurance information, register and make appointments, answer inquiries and concerns, provide necessary information such as office directions/hours and items to bring, reminder for appointments or cancellations, notice patients for test results, and follow-up with patients on necessary revisits and overall satisfaction. ▪ Coordinate between multiple offices and their personnel, use professional judgments in handling calls, act and solve problems quickly and efficiently, especially in urgent matters, know when to escalate matters to management, nurses, or physicians, assist Chinese-speaking patients in communicating with physicians and making appointments with other medical offices. ▪ Greet over 70+ onsite patients on a daily basis, provide professional and friendly services by register patients according to guidelines and protocols, gather demographic information and check patients in, gather and check insurance information, answer inquiries, schedule appointments, obtain pre-certifications/authorizations, assist in billing, and resolved patient questions/issues to ensure client satisfaction. ▪ Train and supervise staff clerks on the daily duties within the clinic, assist staff in using MDLand and other provider portals, work collaboratively with physicians and staff to optimize efficient and effective operations, and identify new methods to optimize record management. ▪ Ensure the excellent functioning of the clinic, manage office supply inventories, restock supplies when needed, check and record medication samples, and ensure collection of lab samples. Show less



Yong Sheng Lin MD

• United States

• Receptionist

  • Nov 2018 - Aug 2019

  ▪ Obtained and documented patient medical information, medical histories and insurance details, facilitated smooth communications between Chinese-speaking patients and English-speaking physicians/offices, made appointments and cancellations, assisted in payment processing and billing, and resolved patient issues in accordance with policies and procedures in a timely manner. ▪ Reviewed and sent medical records to other physicians upon request, and ensured releases of confidential information complied with HIPAA guidelines. Show less



Unikwax Center

• BAYRIDGE, NEW YORK & ASTORIA, NEW YORK

• Assistant Manager

  • Feb 2016 - Jul 2018

  - Making appointment - Highly skilled in maintaining front desk tasks, answering phones, booking appointments and handling cash/credit drawer - Arrange new employee orientation, training materials preparation - Making appointment - Highly skilled in maintaining front desk tasks, answering phones, booking appointments and handling cash/credit drawer - Arrange new employee orientation, training materials preparation