Experience

Colas Canada Inc.

• Canada
• Construction
• 100 - 200 Employee

• Functional Support Analyst - JWS/Apex, COMMANDseries

  • Jun 2019 - Present

  Since joined Colas IT Support team, it has been a great experience, on every aspect of daily activities, from the working atmosphere to the relationship with management, our customers, colleagues and co-workers. My duty is oriented towards supporting the operation of the Aggregates, ReadyMix and Asphalt ticketing and dispatching systems, the JWS/Apex and COMMANDseries, which are the most favorable industry application sets by COMMANDAlkon, Since joined Colas IT Support team, it has been a great experience, on every aspect of daily activities, from the working atmosphere to the relationship with management, our customers, colleagues and co-workers. My duty is oriented towards supporting the operation of the Aggregates, ReadyMix and Asphalt ticketing and dispatching systems, the JWS/Apex and COMMANDseries, which are the most favorable industry application sets by COMMANDAlkon,



CRH Canada

• Canada
• Construction
• 300 - 400 Employee

• Point Of Sale (JWS Apex) System Specialist

  • Jul 2017 - Mar 2019

  Coordinate between business clients and IT team to identify and analyze the process requirements and data presentation model, including defining the reporting dataset and format, and the specifications of the interfaces between Business Application (Windows/MS SQL based: JWS Apex) and ERP systems; Deploy/upgrade Windows and MS SQL server application systems; Extract data and transform it into the required format and load it to financial and reporting system. It is done by either Java coded program or Python script, running as Windows Services or Scheduled Tasks; Gather and define business requirements for reporting purpose, and design the reports in Qlikview and/or Crystal Reports. The reports can be distributed in PDF, Excel, and Text format; Attend Client-oriented meeting and conference to collect the information and feedback from business clients for future enhancement and upgrade; Provide customer support and training on using Business Application (JWS Apex) systems, and solve operation issues; Follow up with business clients on using the applications and the reporting tools, Qlikview and Crystal Reports, then make corrections and adjustments to meet and exceed the clients' expectations. Show less



Holcim

• Switzerland
• Wholesale Building Materials
• 700 & Above Employee

• Senior Application Management Specialist

  • Mar 2011 - Jun 2017

  Develop Qlikview reports of Windows AD and Order/Dispatch systems’ user accounts audit, ticket range monitoring and alerting, and Business Application systems layout, Product Delivery summary, and Fleet end of day report (TrimView system).;Develop Java code as addition to building material business Order/Dispatch systems, to monitor ticket range and database table fields, data replication running status and system backup file status, and to schedule certain reports generating and emailing such reports to selected users;Develop VBScripts to automate application (TrimView, a truck tracking/mapping system) start up with specified parameters based on user locations;Administrate and Support Aggregate/Concrete Order/Dispatch systems, (e.g. COMMAND Alkon CS and JWS APEX);Administrate Citrix XenApps published applications, servers and printers;Administrate Remedy AR system, developing work flows;Address customer concerns and requirements, isolate and patch system bugs;Research and provide solutions to improve system performance. Show less

• Computer System Administrator

  • Dec 2005 - Feb 2011

  Maintain user accounts, group policies and security access profiles;Support Microsoft Windows Server 2003 and 2008, Active Directory, GPO, MS SQL Server, Print Server, DNS and DHCP Servers, and Hyper-V and VMware/Sphere, Xen/Citrix environment (application publishing, user previlige control);Develop VB scripts to streamline tasks;Install PC OS (Windows XP and Windows 7) and applications;Manage Active Directory user accounts, printers;Support Avaya VOIP system.Execute on-call duty. Show less



GE

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Customer Support Technician

  • Dec 1999 - Dec 2005

  Integrated Security Solutions, aquired by Edwards Security/SPX, then acquired GE Security. Integrated Security Solutions, aquired by Edwards Security/SPX, then acquired GE Security.