Experience

TMC, a division of C.H. Robinson

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Logistics

  • Feb 2019 - Present

  Ensure transportation arrangements are made for shipments to meet customer and client’s specifications - Monitor customer load board and information flow in the Transportation Management System - Perform relationship and knowledge-based exception management to any predefined processes - Document and organize existing standard operating processes while facilitating customer calls and updates - Manage reconciliation of daily, weekly, monthly, and quarterly reports and ensure accurate data reporting - Understand and utilize TMC’s project-based delivery model to find process improvements and cost savings - Work with team to meet operational metrics and conduct TMC systems training to external TMC customer representatives - Make fact-based suggestions on how customers can achieve their goals in utilizing TMC by understanding value proposition



Allstate

• United States
• Real Estate

• Allstate Catastrophe Dept /Customer Care Advocate

  • May 2018 - Nov 2018

  - Oversaw the completion of customer inquiries and assisted homeowners and renters in the next steps in the claim process - Confirmed invoices and contractor estimates received and verified inspection dates are correct - Authenticated insurers contact information and informed the adjusters of any changes in the claim - Oversaw the completion of customer inquiries and assisted homeowners and renters in the next steps in the claim process - Confirmed invoices and contractor estimates received and verified inspection dates are correct - Authenticated insurers contact information and informed the adjusters of any changes in the claim



DSW Inc.

• United States

• Lead Cashier

  • Dec 2008 - Sep 2018

  -Ensures that the highest level of service is given to each customer making a transaction via in store and/or online -Handles complex customer service situations and escalates service issues when appropriate. -Conducts cashier training - Ensures cash wrap is clean and well-stocked -Authorized to perform all key turn transactions -Ensures that the highest level of service is given to each customer making a transaction via in store and/or online -Handles complex customer service situations and escalates service issues when appropriate. -Conducts cashier training - Ensures cash wrap is clean and well-stocked -Authorized to perform all key turn transactions



Grainger

• United States
• Oil and Gas
• 1 - 100 Employee

• Sourcing Administrator

  • Jan 2011 - Apr 2016

  Key Accomplishments:- Played an integral role in effective communications on all key processes to ensure business and clients’ needs were met- Efficiently assisted in the management of all special accounts to ensure they were processed accurately- Advocated CI (Continuous Improvement) by devising steps to improve current processes to save time and enhance customer’s experienceRoles & Responsibilities:- Coordinated and processed incoming sourcing customer order requests and changes through SAP, including generating purchase orders, adding/creating material numbers, ensuring accurate distribution, and reviewing for special considerations and errors.- Troubleshoot/resolved failing orders by closely collaborating with external and internal stakeholders- Improved customer experience through reductions of processing cycle time through exceptional workflow management, needs more information resolution, appropriate prioritization, and general business understandingSourcing Specialist Roles & Responsibilities:- Analyzed logistical data related to company products and services while determining the risk of using a particular source- Managed Request for Proposal (RFP), Request for Quotation (RFQ), and Request for X (RFX) process of the company- Performed general or targeted analysis and make recommendations about sourcing strategies to maximize cost savings

• Order Specialist

  • Sep 2007 - Jan 2011

  - Analyze vendor invoices for accuracy prior to sending them to A/P for payment- Demonstrate strong interpersonal skills when corresponding with business partners within the organization and vendors-Research issues for resolutions for multiple challenges- Speak directly to vendors while being very detailed oriented when managing and maintaining purchase order history along with requisition requests

• Sourcing/ Field Support Specialist/ Order Support

  • 2007 - 2010

  Key Accomplishments:- Achieved 79% Cost of Goods Sold returns, sustained phone service levels at 88%+, and negotiated a minimum 10% reduction in restocking fees, decreasing in profit loss.- Created updated work instructions for existing processes, resulting in greater consistency, improved standardizations of workprocesses and cycle time, streamlined processes, and established cross-functional teams- Worked alongside inside sales rep to ensure vendor invoices were accurate prior to posting to prevent any payment delays- Increased the number of invoices posted without error at the end of the fiscal yearRoles & Responsibilities:- Analyzed vendor invoices for accuracy prior to sending them to accounts payable for payment- Demonstrated strong interpersonal skills when corresponding with leadership teams, business partners, and vendors- Collaboratively interacted with vendors while managing and maintaining purchase order history along with requisition requests

• Grainger Parts/ Grainger.com/ Customer Relations Specialist

  • 2002 - 2007

  Achieved Circle of Excellence for 4 months by maintaining a 95% monitoring average, 100% read-back and 65% accessibility.