Experience

Hatch Bank

• United States
• Banking
• 1 - 100 Employee

• Loan Operations Specialist

  • May 2023 - Present

  San Marcos, California, United States Hatch is a digital first bank improving how people save, spend, borrow and send money by creating strategic relationships with Fintech Companies.



Silvergate Bank

• United States
• Financial Services
• 100 - 200 Employee

• Loan Servicing Specialist II

  • Apr 2018 - Present

• Loan Servicing Specialist

  • Apr 2018 - Jan 2023



MUFG Securities

• United States
• Investment Banking
• 1 - 100 Employee

• Residential Lending

  • Sep 2015 - Apr 2017

  Greater San Diego Area Provide consumer and real estate loan account information, respond to customer inquiries via telephone. Research and resolve moderately complex customer problems. Ensure compliance with federal, state, and investor agreements, and any Bank policies and procedures to minimize and avoid potential Bank loss and liability, as pertaining to the servicing of real estate and consumer loans.



JPMorgan Chase

• United States
• Investment Management

• Bankruptcy Analyst

  • Jan 2011 - Nov 2013

  Greater San Diego Area Monitor and report activities of bankruptcy attorneys working on behalf of JPMorgan Chase to verify that filings and hearings are completed in a timely fashion. Ensure compliance with federal, state and local laws in relation to a bankruptcy filing. Maintained accounting legers, reviewed loan payment histories and fees for accuracy, completed daily accounts payable and accounts receivable tasks on loans and accounts including allocating and recording approved balance accounts, verifying… Show more Monitor and report activities of bankruptcy attorneys working on behalf of JPMorgan Chase to verify that filings and hearings are completed in a timely fashion. Ensure compliance with federal, state and local laws in relation to a bankruptcy filing. Maintained accounting legers, reviewed loan payment histories and fees for accuracy, completed daily accounts payable and accounts receivable tasks on loans and accounts including allocating and recording approved balance accounts, verifying transactions and ordering statements. Customer service representative for busy call center. Provided excellent and efficient call center customer service. Maintained a professional manner during high stress issues that customers faced with being impacted by their ability to keep their home. Obtained high quality reviews and positive feedback from supervisors when reviewing calls to professionalism and efficiency.

• Bankruptcy Analyst

  • 2011 - 2013