Experience

Villatel

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Apr 2022 - Present

  Creating partnerships while providing services a concierge services to all guests. Works with Property Management Systems to modify existing bookings and delivering the best guest experience. Creating partnerships while providing services a concierge services to all guests. Works with Property Management Systems to modify existing bookings and delivering the best guest experience.



Crown Rags

• Orlando, FL

• Business Owner

  • Mar 2020 - Present

  · Sells and promotes headwear products including durags, brushes through ecommerce platform. Promotes items on social media channels and online ad campaigns with paid and organic promotions · Manages all social media accounts while monitoring foot traffic and all social engagements. · Works closely with vendors to create/maintain products of quality while also analyzing all inventory counts and products ranging from 500-600pcs per month. · Performed budget management tasks such as analyzing product performance and preparing monthly budgets. · Ensures accuracy and integrity of all shipments to be equipped with correct quantity of products and are to be in route to the correct location. https://crownrags.shop | https://instagram.com/crwnrags | https://twitter.com/crownrags/ Show less



Regal Palms Resort & Spa

• Davenport, Florida, United States

• Front Desk Supervisor

  • Aug 2021 - Aug 2022

  · Directed and controlled walk-in traffic during high volume season with upwards of 100 arrivals a day, · Assisting unit manager in daily operations and floor management. Ensuring complete guest satisfaction while also handling guests’ complaints and ensuring they are solved accordingly to customer service standards. · Operated as the social media manager for the Regal Palms Clubhouse. As of February 2022 managing social media pages for the resort and upkeeps from a poster-based feed to a now resort based image. · Performed unit opening/closing procedures including balancing cash registers at the beginning and end of every shift while verifying all guests are being charged the correct amounts. https://instagram.com/regalpalmsclubhouse | https://facebook.com/RegalPalmsClubhouse Show less



Topgolf

• United States
• Entertainment Providers
• 700 & Above Employee

• Guest Services Associate

  • Oct 2019 - Apr 2020

  • Provided guests with an unforgettable experience at Top golf. • Guided guests with check in and ensured guests are informed with rules and assist to each and everyone’s needs. • Improved customer service skills having to deal with guests at every moment and ensuring they’re having a great time. • Provided guests with an unforgettable experience at Top golf. • Guided guests with check in and ensured guests are informed with rules and assist to each and everyone’s needs. • Improved customer service skills having to deal with guests at every moment and ensuring they’re having a great time.



SeaWorld

• Entertainment
• 700 & Above Employee

• Food Service Worker

  • Jun 2017 - Apr 2019

  • Produced schedules for food preparation. Scheduling improved food quality and helped generate a more efficient production time. • Trained on cash register to prepare cash or credit transactions throughout market shops. • Produced schedules for food preparation. Scheduling improved food quality and helped generate a more efficient production time. • Trained on cash register to prepare cash or credit transactions throughout market shops.