Operations Manager

• May 2023 - Present

Operations Manager

• May 2021 - Mar 2023

Operations Manager at Informa Markets

• May 2019 - Mar 2020

Operational Duties: - Responsible for professional management of all exhibition operations including the technical delivery of several features & fully undertaking all related tasks. - Manage publication and delivery of the show exhibitor manual for each allocated exhibition. - Take charge of setting, forecasting & implementing operational show budgets for allocated events. - Manage production and implementation of exhibition project plans ensuring all operational tasks are carried out on a timely basis and within deadlines across all events. - Act as the key point of contact for exhibitions’ teams and main stakeholders both internal and external. - Implementation of Service Level Agreements on all allocated events. Monitor the ongoing performance of key contractors and troubleshoot / identify remedial action as required on each event. - Communicate with suppliers and show teams to manage the brief, design, feature production and signage process as well as registration areas and overall welcome experience. - Compile post event reports and KPI analysis. Management: - Mentor & develop new members of the team, work alongside other Operations Managers to effectively balance workloads & priorities for each team member individually. - Work with colleagues to achieve best practice in terms of operational planning and management. Compliance / H&S / Sustainability: - Ensuring all allocated events are working within the company’s H&S, Security & Sustainability guidelines. - Monitor supplier performance to ensure they adhere to all Informa compliance requirements and work with H&S team on remedial measures where necessary - Follow the HSS Operating Model for all allocated events, submitting paperwork as required in a timely and concise manner and embedding best practice & continual improvements into all your event planning. - Be an active partner of the Informa Sustainability team and look for opportunities to support and enhance our sustainability initiatives. Show less

Operations Manager

• Jan 2018 - Jul 2018

Functional operations management:- Manage accurate collection of exhibitor data and periodic dissemination of the data and relevant requirements to contractors. Follow up all requirements are executed accurately. - Manage all onsite operations including registration buildup, branding, signage, offices location, opening ceremony requirements, catering, etc.- Overseeing conference production including AV requirements, room setup, branding, printing materials and the smooth running on the day.- Obtain and maintain accuracy of floor plans with regular updates.Communications and relationship management:- Work as Informa’s interface to ensure professionalism of shows and problem solving on the ground. - Manage communication to ensure clarity around Informa policies, identification of opportunities and challenges and tracking against timelines and show requirements.- Communicate with customers attending to their requests striving to “under promise and over deliver”.- Communicate contract obligations and inclusions as appropriate to internal teams and provide clarifications and answers for overall questions. - Be an active participant in the exhibition & conference industry.Budget and expenses management:- Gather competitive proposals and negotiate with potential suppliers.- Submit event budget, periodical forecasts and financial information on schedule.- Control show expenses while maintaining best presentation to increase revenue and profit growth.- Manage on site petty cash for ad-hoc and emergency payments.- Pay applicable vendors following centralized accounting and department process. Show less

Office Manager

• May 2015 - Dec 2017

Human Resource: - Create & keep all personnel files including social insurance forms and salary reports in liaison with company lawyer and auditors.- Manage all new employees’ induction and collect all required employment documents and follow up on the social insurance registration process.- Undertake all HR requests (HR letters, new payroll bank accounts, etc.).IT & Communication- Source and set up all IT equipment including access system, servers, laptops, cisco IP phones in collaboration with IT department in HQ. - Manage software updates for all office laptops and handle all errors and problems as appropriate. Procurement:- Manage all procurement activities for establishing the office. Sourcing and handling all services needed by the office including cleaning, maintenance, rentals, etc.- Procurement of all IT equipment and peripherals, mobile phone, lines, and manage all corporate bills. Finance:- Receive, handle and disseminate issued customers invoices as appropriate. - Authorized representative to handle company accounts, cash and cheque deposits and cashier order.- Responsible for collecting suppliers’ information, updating the PO system, raising POs on SAP, scheduling payments and following up until payments are processed. - Handle office petty cash and periodic payments such as office rent, internet invoices, maintenance, etc. Show less

Office Manager

• Feb 2012 - Apr 2015

- Manage CEO office, meetings, calendar and arrange his travels. - Purchasing and maintenance of all office equipment and supplies. - Handel all travel arrangements for senior managers including visa issuance, conference registration, flights & hotels booking. - Organise and execute all company events. - Maintain employees’ personal files, attendance reports, annual leave records as well as medical insurance, car & assets insurance certificates. - Manage CEO office, meetings, calendar and arrange his travels. - Purchasing and maintenance of all office equipment and supplies. - Handel all travel arrangements for senior managers including visa issuance, conference registration, flights & hotels booking. - Organise and execute all company events. - Maintain employees’ personal files, attendance reports, annual leave records as well as medical insurance, car & assets insurance certificates.

Materials Specialist

• Feb 2008 - Jan 2011

Supply Chain: - Handle purchase requisitions from all departments ensuring relevant approvals are obtained according to management policies. - Prepare and issue tender documents for technical and operational purchases and send to approved vendors. - Arrange bid committees and participate in both technical & financial bid evaluations, collect technical feedback for technical offers and manage the process until sending purchase orders to successful bidders. - Manage the processing of purchases until delivery ensuring all terms are fulfilled. Assessment of suppliers and removing unqualified ones from the vendor list. - Maintain log of warehoused materials and forecast future needs in collaboration with operations department. - Receive technical evaluation for materials stock and replace/resell as appropriate. Finance: - Receive all purchase invoices with needed official documents and follow up on payment processing. - Prepare Customs Declaration forms after receiving shipments’ documents from Suppliers and follow up on the process to get government approvals for acquiring custom clearance. Show less

Office Manager

• Mar 2005 - Jan 2008

- Handle all office management responsibilities. - Attend to customers’ inquiries and send tailored quotations depending on their requirements. - Schedule installation services according to needs and team availability. - Manage various financial responsibilities including invoice issuance and cash and cheque collections, recording incoming and outgoing cash and liaison with HQ. Report monthly activities to HQ. - Manage monthly payroll, log staff loans and execute monthly deductions. - Handle all office management responsibilities. - Attend to customers’ inquiries and send tailored quotations depending on their requirements. - Schedule installation services according to needs and team availability. - Manage various financial responsibilities including invoice issuance and cash and cheque collections, recording incoming and outgoing cash and liaison with HQ. Report monthly activities to HQ. - Manage monthly payroll, log staff loans and execute monthly deductions.

Collection Manager

• May 2003 - Feb 2005

- Receive monthly balance sheets from the financial department - Manage account receivables including follow up with customers, collecting payments and managing the collection team. Update financial records on a daily basis. - Receive customers’ feedback and handle all complaints. - Receive monthly balance sheets from the financial department - Manage account receivables including follow up with customers, collecting payments and managing the collection team. Update financial records on a daily basis. - Receive customers’ feedback and handle all complaints.

Executive Secretary

• Oct 1998 - Dec 2000

- Preparing tender documents for project tenders and distributing them to contractors. - Maintaining office filing system. - Handle all secretarial work including memos, letters, employees attendance sheet, etc. - Preparing tender documents for project tenders and distributing them to contractors. - Maintaining office filing system. - Handle all secretarial work including memos, letters, employees attendance sheet, etc.

Executive Secretary

• Aug 1996 - Sep 1998

- Handle all secretarial responsibilities including filing, maintaining petty cash, managing correspondence with agents, arranging meetings and preparing agendas, as well as general administration duties. - Follow up on cargo delivery with shipment companies and report issues to management. - Handle all secretarial responsibilities including filing, maintaining petty cash, managing correspondence with agents, arranging meetings and preparing agendas, as well as general administration duties. - Follow up on cargo delivery with shipment companies and report issues to management.

Secretary

• May 1996 - Jul 1996

- Handle all secretarial requirements including petty cash and monitoring equipment storage. - Handle all secretarial requirements including petty cash and monitoring equipment storage.

Customer Satisfaction Surveyor

• Nov 1995 - Apr 1996

- Visit customers and fill customers’ satisfaction questionnaires. - Attend to customers' problems and forward to the technical department as needed. - Visit customers and fill customers’ satisfaction questionnaires. - Attend to customers' problems and forward to the technical department as needed.