Experience

Multiorders

• Lithuania
• Software Development
• 1 - 100 Employee

• Customer Support Specialist

  • Oct 2022 - Present

  As a Customer Service Specialist for a company selling a versatile e-commerce tool to individuals with their own online stores, my primary responsibility is to address a wide variety of inquiries from our customers. Given the universal nature of the tool we provided, I am responsible for guiding customers through a range of different questions and concerns. Through my experience in this role, I gained exceptional communication skills, as well as an ability to think critically and problem-solve under pressure. I believe my talent for identifying and addressing customers' unique needs, coupled with my technical proficiency, would make me a valuable asset to any team seeking to deliver exceptional customer service. Show less



Company name

• Lithuania

• Customer Support Specialist

  • Feb 2022 - Jul 2022

  As a Customer Service Specialist for a company involved in e-commerce, I communicated with the company's customers through email, phone, and live chat to address a variety of technical e-commerce inquiries. Additionally, I developed informative instructions to help customers better understand our system and was responsible for overseeing customer onboarding. Throughout my time in this role, I gained exceptional problem-solving skills, as well as an ability to work effectively in a fast-paced and dynamic environment. I believe my ability to communicate complex technical concepts in an accessible manner, as well as my customer-focused mindset, would make me an ideal candidate for any similar role. Show less



CityBee

• Lithuania
• Consumer Goods Rental
• 1 - 100 Employee

• Customer Support Specialist

  • Aug 2019 - Jan 2022

  I worked as a customer service manager in a company where I dedicated half of my workday to communicating with clients who had encountered difficult situations. The other half of my day was focused on a variety of tasks, including training new company employees, communicating with the company's finance and legal departments, preparing documents for public procurement, and collaborating with the product team to implement new projects. Through my role as a customer service manager, I developed strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. I am confident that my experience in managing complex situations and collaborating with different departments would make me a valuable asset to any team. Show less