Experience

Brightidea

• United States
• Software Development
• 1 - 100 Employee

• Senior Customer Success Manager

  • 2022年3月 - – 現在

• Customer Success Manager

  • 2020年3月 - 2022年3月



Steele, now Diligent

• United States
• Software Development
• 1 - 100 Employee

• Client Success Manager

  • 2019年4月 - 2020年3月

  Steele Compliance Solutions Inc. is a global compliance intelligence firm offering comprehensive third-party due diligence and software-as-a-service (SaaS) solutions that help organizations comply with regulatory requirements and align with best practices. With more than 26 years of experience, Steele Compliance provides Fortune 1000 companies and mid-sized enterprises with pragmatic solutions, including Regulatory Due Diligence, Third-Party Program Advisory Services, Program Management Services, and Compliance Workflow, Analytics, and Benchmarking. With engagements in over 190 countries, Steele Compliance Solutions Inc. delivers local and regional expertise with ‘on-the-ground’ resources.



3Play Media

• United States
• Software Development
• 200 - 300 Employee

• Account Manager

  • 2017年2月 - 2019年2月

  • Manage over 600 mid-high level accounts.• Work directly with development, sales, and support teams to ensure success of customers.• Conduct weekly meetings with customers to discuss account credit, account navigation, new products and updates. • Pro-actively engage with customers based on different metrics gathered through reports.

• Senior Business Development Respresentative

  • 2016年7月 - 2017年2月

• Business Development Representative

  • 2015年6月 - 2016年7月



University Studies Abroad Consortium (USAC)

• United States
• Higher Education
• 100 - 200 Employee

• Peer Advisor to University Relations/Marketing Department

  • 2013年9月 - 2014年12月

  • Answer approximately 50 customer e-mail questions daily using Microsoft Outlook.• Shipped as many as 50 promotional packages per week, following a time-specific, shipping schedule.• Collaborated across departments to insure success of clients.• Created and managed presentation and tabling schedules for USAC staff.• Respond to customer inquiries using the company Microsoft Access database.• Manage official Facebook, Instagram and website for USAC to reach specific audiences to ensure goals were met.• Developed and implemented online column “Ask Donny” encouraging user engagement and developing writing skills for effective web content.