Donald Ross
Technical Manager / Senior Consultant at FullProxy- Claim this Profile
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Bio
Craig Campbell
I have worked with Donald for approx two years. In his role as a Network Architect he displays many excellent values. He is a great mentor to less experinced colleagues and always makes time to pass on knowledge and advice. He is an excellent colleague to discuss complex customer requirements with. He is an excellent verbal and written communicator and deals well in customer facing engagements, even the challenging ones. He has an outstanding breadth of knowledge not only within the networking area but in IT in general. He is highly self motivated and continues to show eagerness to learn new technoligies and is always keen for new challenges. He has excellent troubleshooting skills, works well under pressure and is an expert network solution architect. Overall an excellent highly reliable person to work with and a great collegaue to have.
David Mitchell
Donald is by far and away the best Network Architect and Engineer I have worked with to-date. We have collaborated on many networking projects over the years and there's no one I would rather work with. Donald has a very broad and indepth networking skill set and has been a great mentor to me since I started working with him at HPE.
Craig Campbell
I have worked with Donald for approx two years. In his role as a Network Architect he displays many excellent values. He is a great mentor to less experinced colleagues and always makes time to pass on knowledge and advice. He is an excellent colleague to discuss complex customer requirements with. He is an excellent verbal and written communicator and deals well in customer facing engagements, even the challenging ones. He has an outstanding breadth of knowledge not only within the networking area but in IT in general. He is highly self motivated and continues to show eagerness to learn new technoligies and is always keen for new challenges. He has excellent troubleshooting skills, works well under pressure and is an expert network solution architect. Overall an excellent highly reliable person to work with and a great collegaue to have.
David Mitchell
Donald is by far and away the best Network Architect and Engineer I have worked with to-date. We have collaborated on many networking projects over the years and there's no one I would rather work with. Donald has a very broad and indepth networking skill set and has been a great mentor to me since I started working with him at HPE.
Craig Campbell
I have worked with Donald for approx two years. In his role as a Network Architect he displays many excellent values. He is a great mentor to less experinced colleagues and always makes time to pass on knowledge and advice. He is an excellent colleague to discuss complex customer requirements with. He is an excellent verbal and written communicator and deals well in customer facing engagements, even the challenging ones. He has an outstanding breadth of knowledge not only within the networking area but in IT in general. He is highly self motivated and continues to show eagerness to learn new technoligies and is always keen for new challenges. He has excellent troubleshooting skills, works well under pressure and is an expert network solution architect. Overall an excellent highly reliable person to work with and a great collegaue to have.
David Mitchell
Donald is by far and away the best Network Architect and Engineer I have worked with to-date. We have collaborated on many networking projects over the years and there's no one I would rather work with. Donald has a very broad and indepth networking skill set and has been a great mentor to me since I started working with him at HPE.
Craig Campbell
I have worked with Donald for approx two years. In his role as a Network Architect he displays many excellent values. He is a great mentor to less experinced colleagues and always makes time to pass on knowledge and advice. He is an excellent colleague to discuss complex customer requirements with. He is an excellent verbal and written communicator and deals well in customer facing engagements, even the challenging ones. He has an outstanding breadth of knowledge not only within the networking area but in IT in general. He is highly self motivated and continues to show eagerness to learn new technoligies and is always keen for new challenges. He has excellent troubleshooting skills, works well under pressure and is an expert network solution architect. Overall an excellent highly reliable person to work with and a great collegaue to have.
David Mitchell
Donald is by far and away the best Network Architect and Engineer I have worked with to-date. We have collaborated on many networking projects over the years and there's no one I would rather work with. Donald has a very broad and indepth networking skill set and has been a great mentor to me since I started working with him at HPE.
Credentials
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Fortinet Network Security Expert Level 5: Certified Analyst
FortinetJan, 2022- Oct, 2024 -
Accredited Integration Specialist - Network Infrastructure [2011] (HP)
HP -
Certified Network Security Engineer (PCNSE)
Palo Alto Networks -
Check Point Certified Security Administrator (CCSA)
Check Point Software Technologies, Ltd. -
Cisco Certified Network Professional Routing and Switching (CCNP Routing and Switching)
Cisco -
F5 Certified Solution Expert (F5-CSE)
F5 Networks -
Fortinet Network Security Expert Level 4: Certified Professional
Fortinet -
Juniper Networks Certified Expert (JNCIE)
Juniper Networks
Experience
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FullProxy
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United Kingdom
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Computer and Network Security
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1 - 100 Employee
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Technical Manager / Senior Consultant
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Nov 2017 - Present
As the Technical Manager and Senior Consultant at FullProxy, I lead a team of cyber security consultants while also taking on a range of other responsibilities. I excel at providing technical guidance to customers during pre-sales activities, including customer demos, proof of concepts, and expert guidance. In addition, I provide comprehensive technical support to customers, including architecture, installation, support, and knowledge transfer. I have also been instrumental in expanding our portfolio by creating new services and online content. For example, I created and developed our technical video channel and led the building and delivery of bespoke technical customer workshops. These initiatives have been well-received by our customers and have contributed to the company's growth. Furthermore, I am dedicated to the personal and professional development of my team members. I provide them with the necessary support and guidance to succeed in their roles, while also encouraging a positive team dynamic. Overall, my experience and contributions demonstrate my ability to lead and support teams, deliver exceptional customer service, and drive business growth. Show less
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Lloyds Banking Group
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United Kingdom
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Financial Services
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700 & Above Employee
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F5 Technical Specialist at Lloyds Banking Group
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Jan 2017 - Oct 2017
As a member of the F5 Network technology team at Lloyds Banking Group (LBG), I provided design, delivery, support, and strategic capability for F5 Network technology. My role involved performing complex installations of F5 solutions, implementing software/firmware and hardware upgrades, and providing technical support for the platform both during core hours and on standby. I also played a key role in driving and delivering against the F5 Roadmap, leading design services for new implementations and working closely with key stakeholders. In addition, I enforced standardization by driving improvement initiatives in the team and working collaboratively across the wider department to develop, promote, and implement process initiatives. My contributions have been instrumental in ensuring the success of F5 Network technology at LBG. I have a proven track record of implementing complex solutions and delivering against the F5 Roadmap, while also promoting standardization and driving improvement initiatives in the team. Overall, my experience and contributions demonstrate my ability to lead design services, work collaboratively with key stakeholders, and drive process initiatives to achieve business objectives. Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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UK&I Network Leader
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Sep 2016 - Jan 2017
As the Account Delivery Manager for networks across the UK and Ireland, I was accountable for the end-to-end delivery of each service offering, including SLA, finance, resources, T&T, project, solutions, and architecture. I provided the necessary technical and operational management across the service offering to ensure that issues (incidents/changes) were resolved promptly, and accountability in the delivery model was understood by all involved parties. One of my key responsibilities was to ensure that the account service team was updated with any changes to the responsibilities of technical or operational teams that affected the veracity of the account service team. I also ensured that escalation paths were clear and updated in the account service team tool as required, and that all critical end-to-end resources were aware of the account service team and its role. Furthermore, I played a key role in governance meetings where service offering objectives and reporting methods were agreed and communicated. This involved working collaboratively with key stakeholders to ensure that all parties were aligned and informed on service offering objectives and reporting methods. Overall, my experience and contributions demonstrate my ability to manage complex service offerings and work collaboratively with key stakeholders to achieve business objectives.Key duties included taking accountability for delivering to the SOW/SLA for Service represents for a particular account, analysing actual performance against SLA, identifies gaps and formulates and ensures implementation of corrective action plans, Identifies, documents and proposes cost reduction opportunities where applicable, end to end ownership of network solution and design across all secure customer. Show less
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Network Architect
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Dec 2014 - Nov 2016
As a Network Architect and Technical Lead, I provided strategic network scoping and guidance for multi-million pound enterprise level deployments, producing high and low-level network designs, and leading and consulting on network project builds, proof of concept testing, implementation, and planning for no-interrupt expansion and project implementation. I engaged in all aspects of customer solutions, providing architectural governance and guidance on all network-related technologies. As a leader, I provided guidance, direction, and mentoring to all team members, while also serving as 4th level support and on-call for all service-related issues. Staying abreast of how technology infrastructures are currently impacting and driving business was crucial to my role, and over the years I have amassed a variety of skills and knowledge in networking technologies and products, including HP, Cisco, MacAfee, Checkpoint, F5, Juniper, HP Tipping point, CESG encryption devices, VMware, and Virtual connect. My experience and expertise in strategic network scoping, project management, and technical leadership demonstrate my ability to manage complex network deployments and deliver solutions that align with business goals. Show less
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Senior Network Engineer (Team Lead)
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Nov 2011 - Nov 2014
As Network Team Lead for the UKPS, I had the privilege of managing and leading a team of 20 highly skilled network engineers based at various strategic locations across the UK. I was responsible for providing networks as a service across all UKPS accounts, and proactively encouraged inter-team relationships to ensure the seamless provision of networking expertise to all HP defence and security projects. In my role, I was the main technical contact and escalation point for the team, providing support as required and helping my team maintain the day-to-day operation of a number of public sector networks, from small site-based to enterprise cloud infrastructures. I attended weekly CAB/TAB meetings to advise and give technical expertise to ensure the appropriate guidance was given on any proposed changes. In addition to daily tasking and prioritization of team activities, I identified skills gaps against current and upcoming accounts, monitored training needs, and identified current and upcoming requirements. I also drove the provisioning and attendance of weekly network team meetings, ensuring that Service Run Books were maintained with respect to network-related content. Overall, my role as Network Team Lead required me to demonstrate strong leadership skills, technical expertise, and the ability to collaborate effectively with various stakeholders to ensure the successful delivery of network solutions across multiple accounts. Show less
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NHS Lothian
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United Kingdom
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Hospitals and Health Care
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700 & Above Employee
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Senior Network Engineer
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2005 - Oct 2011
As a senior network engineer, I was responsible for ensuring the smooth operation of a large integrated network serving 297 sites across Lothian, Scotland, with over 27,000 users, 1,000+ network devices, and 500+ servers. I managed, maintained, and continuously improved the network infrastructure to provide users with a secure and reliable network for e-mail, data storage, and clinical/non-clinical applications, using complex hardware and software. In this role, I provided day-to-day technical guidance to Network Engineers and junior team members, and offered third-line technical support to other support staff in the department, ensuring the rapid resolution of more complex technical problems. I also played a key role in nearly all server and network-related projects, working with a range of products, including all Microsoft products from Windows NT server to 2008, VMware ESX server, Oracle Sunray environment, Solarwinds, Ciscoworks, Castle Rock SNMPc, and a mixture of Linux-based servers. My biggest achievement in this role was the successful restructure of the BT managed Pan Lothian Data Network to our own multi-area OSPF self-managed Lothian WAN, demonstrating my ability to lead and deliver complex projects. Show less
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PC Support Technician
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2004 - 2005
As an IT Support Technician at St John’s Hospital, I provided comprehensive technical assistance to staff members and played an active role on the IT Service Desk, liaising daily with the Service Desk Manager to coordinate and plan workloads. A key aspect of my role involved the installation and configuration of new PCs, workstations, printers, scanners, digital cameras, and other peripherals, in accordance with the Trust’s local IM&T work plan and standard set-up procedures. I also maintained and serviced thin client workstations, PCs, printers, and audiovisual equipment, ensuring their optimal performance and functionality. I worked closely with the Service Desk Manager and IT Infrastructure Development Manager to dispose of outdated equipment through approved third parties, in line with EU regulations and security policies. Additionally, I audited existing hardware and software registers, regularly updating them to ensure their accuracy and completeness. Show less
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Education
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2005 - 2007
Edinburgh Napier University
BSc with Distinction, Network Computing -
Broxburn Academy
Community
