Member Service Representative 1

• May 2023 - Present

Personal Banker that can provide you with multiple products from new accounts to trust accounts, IRA accounts, loan opportunities that fit your personal needs (credit cards, car, heloc, home loans; refinance, lot and construction loans, computer loans, personal Line of Credit, Ag loan.) Personal Banker that can provide you with multiple products from new accounts to trust accounts, IRA accounts, loan opportunities that fit your personal needs (credit cards, car, heloc, home loans; refinance, lot and construction loans, computer loans, personal Line of Credit, Ag loan.)

Lead Sales Representative

• Jul 2022 - Apr 2023

Supervisor/Senior Painter

• Dec 2004 - Apr 2023

Supervised all employees, providing them with direction and materials in order to get the job done in a satisfactory and timely manner. I motivate through verbal reinforcement; visual reiteration of instructions to ensure everyone understands daily tasks. Implemented new policies and procedures to ensure the safety of all on site personnel. Responsible for control of high stress situations requiring diligent supervision for the safety of the team. SkyJack, Lift Driver, when needed Delivery Driver. -Provided customer service -Place job order -Manage inventory -Plan daily tasks for all employees -Prep surfaces, protect surfaces -Apply paint with heavy spraying equipment -Assist in daily clean up of job locations Show less

Auditor

• Mar 2022 - Jul 2022

Customer Service Representative

• Aug 2019 - Feb 2022

- Responds to in-bound, routine customer telephone inquiries regarding products, services, order status, and other general banking related questions. - Preforms banking transactions for clients, including giving balances, issuing new debit cards/debit card maintenance, fraud claims, verifying cashiers checks, transfer of funds from SAV to DDA etc, answering questions about accounts. - Personal Online Banking Application Support, Technical and non-technical inquires. On-line banking transactions and questions and assisting clients in taking advantage of self-service options for these services, including enrollment in Mobile Banking and setting up text alerts. - Documents customer concerns and forwards complaint trends to appropriate channels. - Logs calls updates customer account records. - Introduces and promotes consumer banking products and services to clients and projects using direct sales techniques in and around the assigned banking center, engaging potential clients in conversation about banking needs, and communicating with knowledge and positivity about the Bank's products. - Ethically conducts operational tasks related to protecting client and bank assets and related to regulatory compliance, including properly documenting fraud, account closing, file maintenance, internal service requests, completing logs, and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. - Achieves specific metric goals on daily, monthly, quarterly, and annual basis. - Other responsibilities include data entry, use of internal databases to answer customer inquiries, and writing internal and external non-technical documentation. - Protects all client information and bank trades secrets and business records as confidential, and follows all company policies for communications with clients, vendors, and associates. - Maintains current knowledge and consistent compliance with BSA, operations. Show less

Painter

• Jul 2013 - Sep 2013

Sub-Contracted to paint Santa Maria's RPX Theater (exterior). Sub-Contracted to paint Santa Maria's RPX Theater (exterior).

ProActiv Lead

• Aug 2011 - Sep 2011

-Oversaw agent production -Peer to peer coaching, wi-jack and assist agents with completing sales. -Trained all new agents to our department. -Completed daily and weekly projects for the client. -Sent out hourly emails to motivate and commend the top sellers of the shifts. -Positive reinforcement to ensure agent moral. -Reiterate all company rules and regulations. -Review all analytical data. -Oversaw agent production -Peer to peer coaching, wi-jack and assist agents with completing sales. -Trained all new agents to our department. -Completed daily and weekly projects for the client. -Sent out hourly emails to motivate and commend the top sellers of the shifts. -Positive reinforcement to ensure agent moral. -Reiterate all company rules and regulations. -Review all analytical data.

Customer Service Assistant Game Manager (Zynga Poker)

• Oct 2010 - Aug 2011

-Handle of “supervisor” escalated issues via chat, email, & Billing Phone lines. -Supervised my department as well as other games; Mafia Wars, and FrontierVille agent and Escalated C.S issues. -Provided training to all new hires in our Zynga Poker department.-Peer to peer coaching, in a group, and 1 on 1 setting. Furthermore, influenced agent productivity. As well as providing positive and constructive coaching,-Production and quality assurance was monitored daily via Oracle Rightnow Social Media Experience and later on by LivePerson SalesForce for Chats, emails, and phone calls.-Analytical projects and reports completed daily and sent to Zynga S.F. All Zynga S.F. projects were assigned weekly and daily; duties were to be completed all in a timely fashion with all other A.G.M. duties running concurrent.-Enforcement of all call center and client rules and regulations; Disciplined employees as seen fit with full coordination with Human Resources. Show less

Customer Service Representative (Zynga Poker)

• May 2010 - Oct 2010

-Executing real time customer service through multiple emails, and chats, providing customers with immediate and accurate information and resolutions to their concerns. -Complete a high volume of tickets efficiently and effectively. -Assist in the training and preparation of new agents after their initial training class.-Perform hack reversals and restore chips for customers. -Additionally, I am cross trained in multiple game processes. For example FrontierVille, Mafia Wars, as well as several billing processes.-Maintained a high quality of production and CSAT scores during that time period. Show less

Courtesy Clerk

• Mar 2004 - Dec 2004

-Provide excellent customer service and information regarding store products/groceries. -Ensure that all customers receive a greeting as well as assist with any needs. -Received 6 months of perfect ratings during Secret Shopping evaluations. -Provide excellent customer service and information regarding store products/groceries. -Ensure that all customers receive a greeting as well as assist with any needs. -Received 6 months of perfect ratings during Secret Shopping evaluations.