Donald Wisener
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Topline Score
Bio
Michael Hainzl, CBCP
Don’s background in Quality Management make it possible for him to quickly cut through the clutter surrounding any work process to identify elements that impact the end product or service. He uses data effectively to see where the process is not as tightly controlled as it should be. His Navy background helps him to develop and document process improvements to reduce or eliminate the probability of defects. When we worked together at Ericsson and Sprint, it was critical to have field installation and maintenance teams completing tasks in a consistent manner; not easy when there were over 1000 people spread across the country doing the work in a variety of operating environments. For many processes, Don was able to use the available data to identify where objectives were not being met. Don would identify the root causes and implement appropriate changes to improve efficiency and execution. Don’s flexibility and diverse technology background make him adaptable to a wide variety of technical fields.
Kenneth Holzemer
Don is a highly skilled technician, and solid leader. He quickly determines stakeholder requirements, finds needed advocates and resources, then executes comprehensive solutions. He communicates comfortably in the boardroom as well as on the shop floor. Just as importantly, in the absence of support, he finds a way to deliver. If you have a challenging project that requires innovative thought and action, seek him out. KDH
Michael Hainzl, CBCP
Don’s background in Quality Management make it possible for him to quickly cut through the clutter surrounding any work process to identify elements that impact the end product or service. He uses data effectively to see where the process is not as tightly controlled as it should be. His Navy background helps him to develop and document process improvements to reduce or eliminate the probability of defects. When we worked together at Ericsson and Sprint, it was critical to have field installation and maintenance teams completing tasks in a consistent manner; not easy when there were over 1000 people spread across the country doing the work in a variety of operating environments. For many processes, Don was able to use the available data to identify where objectives were not being met. Don would identify the root causes and implement appropriate changes to improve efficiency and execution. Don’s flexibility and diverse technology background make him adaptable to a wide variety of technical fields.
Kenneth Holzemer
Don is a highly skilled technician, and solid leader. He quickly determines stakeholder requirements, finds needed advocates and resources, then executes comprehensive solutions. He communicates comfortably in the boardroom as well as on the shop floor. Just as importantly, in the absence of support, he finds a way to deliver. If you have a challenging project that requires innovative thought and action, seek him out. KDH
Michael Hainzl, CBCP
Don’s background in Quality Management make it possible for him to quickly cut through the clutter surrounding any work process to identify elements that impact the end product or service. He uses data effectively to see where the process is not as tightly controlled as it should be. His Navy background helps him to develop and document process improvements to reduce or eliminate the probability of defects. When we worked together at Ericsson and Sprint, it was critical to have field installation and maintenance teams completing tasks in a consistent manner; not easy when there were over 1000 people spread across the country doing the work in a variety of operating environments. For many processes, Don was able to use the available data to identify where objectives were not being met. Don would identify the root causes and implement appropriate changes to improve efficiency and execution. Don’s flexibility and diverse technology background make him adaptable to a wide variety of technical fields.
Kenneth Holzemer
Don is a highly skilled technician, and solid leader. He quickly determines stakeholder requirements, finds needed advocates and resources, then executes comprehensive solutions. He communicates comfortably in the boardroom as well as on the shop floor. Just as importantly, in the absence of support, he finds a way to deliver. If you have a challenging project that requires innovative thought and action, seek him out. KDH
Michael Hainzl, CBCP
Don’s background in Quality Management make it possible for him to quickly cut through the clutter surrounding any work process to identify elements that impact the end product or service. He uses data effectively to see where the process is not as tightly controlled as it should be. His Navy background helps him to develop and document process improvements to reduce or eliminate the probability of defects. When we worked together at Ericsson and Sprint, it was critical to have field installation and maintenance teams completing tasks in a consistent manner; not easy when there were over 1000 people spread across the country doing the work in a variety of operating environments. For many processes, Don was able to use the available data to identify where objectives were not being met. Don would identify the root causes and implement appropriate changes to improve efficiency and execution. Don’s flexibility and diverse technology background make him adaptable to a wide variety of technical fields.
Kenneth Holzemer
Don is a highly skilled technician, and solid leader. He quickly determines stakeholder requirements, finds needed advocates and resources, then executes comprehensive solutions. He communicates comfortably in the boardroom as well as on the shop floor. Just as importantly, in the absence of support, he finds a way to deliver. If you have a challenging project that requires innovative thought and action, seek him out. KDH
Credentials
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Collateral Duty Safety Officer
Transportation Security Administration (TSA)Feb, 2021- Oct, 2024 -
Master Training Specialist / Instructor
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Quality Control Inspector
US Navy -
SixSigma Green Belt
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Experience
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nada
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Telecommunications
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100 - 200 Employee
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Retired
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Dec 2022 - Present
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None
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700 & Above Employee
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Retired
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Feb 2023 - Mar 2023
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KGP Services
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United States
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Telecommunications
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100 - 200 Employee
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Safety Specialist/Tools and Material Management
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May 2022 - Mar 2023
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Harmoni Towers
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United States
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Telecommunications
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1 - 100 Employee
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Sr. Construction Manager
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Jun 2021 - May 2022
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Transportation Security Administration (TSA)
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United States
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Government Administration
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700 & Above Employee
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Transportation Security Officer
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Feb 2019 - Jun 2021
* Certified TSA Security Screening Officer. * Certified Collateral Duty Safety Officer conducting injury investigations and safety inspections. Mitigate safety issues and conduct safety training. * Volunteers to perform the duties of a Lead Security Officer. * Developed operational disaster communication procedures in the event of a local or national emergency. * Performed security screening for the 2020 Presidential Inauguration. * Certified TSA Security Screening Officer. * Certified Collateral Duty Safety Officer conducting injury investigations and safety inspections. Mitigate safety issues and conduct safety training. * Volunteers to perform the duties of a Lead Security Officer. * Developed operational disaster communication procedures in the event of a local or national emergency. * Performed security screening for the 2020 Presidential Inauguration.
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Field Operations and Program Manager
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Oct 2018 - Feb 2019
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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Technical Project/Program Manager
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2016 - Oct 2018
• Initiated and managed the company-wide portable generator and mobile site maintenance and deployment program. Applied basic data management skills to gather accurate information, simplify complex data entry, analyze trends, and make informed decisions on long and short-term results. This led to an overall improvement in support equipment readiness from sub 70% to over 90%. • Created and administered a multi-million dollar budget with year over year cost savings without a compromise in service, quality or customer commitment. • Developed and ran a financial oversight project to manage the company’s locations. Responsible for closing excess locations with a significant company cost savings. Show less
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Ericsson
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Sweden
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Telecommunications
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700 & Above Employee
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Business Continuity/Satellite Operations Manager
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Sep 2011 - Sep 2016
• Created operational plans, trained strike teams, and improved the company’s resiliency and readiness program. • Developed and implemented 80 detailed BCP plans and procedures. • Routinely developed and delivered executive level reports and briefings demonstrate readiness, issues, resolutions, and status using written reports, powerpoint presentations, and live product demonstrations. • Developed a long duration outage prevention process, which was instrumental in reducing customer system outage times by 50%. • Interfaced with the Dispatch Team working with our Workforce Management system to ensure an effective system repair and restoral. Show less
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Sprint
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United States
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Telecommunications
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700 & Above Employee
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Senior Operations Manager - Installation and Mainteance
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Jul 1999 - Sep 2011
• Built and led a field maintenance team consisting of two market Managers and over 40 Technicians while, simultaneously, running a small team of 6 dedicated equipment standards specialists. • Worked collaboratively with internal groups to execute on strategic opportunities and deliver upon customer needs. • Worked closely with the senior leadership to plan and develop integration, maintenance, and modifications to field systems. • Improved the routine maintenance process by analyzing the need and scope, reducing the ineffective steps, and automating the dispatching. • Developed direct reports by providing training in company values, quality standards, accountability, and ethics. • Developed and implemented a detailed process flow, which decreased the time of acceptance and deployment error while increasing the monthly activation quota. Managed a 20 million dollar equipment inventory through detailed planning, ensuring just in time material availability. • Maintained close relations with other internal departments, vendors, and contractors. • Worked collaboratively to develop the Field Operations Technician Certification Program. Implemented skills based objectives with practical application evaluation to improve the quality of service of our Technicians. • Received Chief Technology Officer Appreciation award for creating the first Sprint technician certification program. Show less
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SkyView
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Grand Prarie, TX
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Field Operations Manager
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Jan 1999 - Jul 1999
• Managed the installation of DirectTV and SkyView channel set into hundreds of Multi-Dwelling Units (MDU) and thousands of customers homes (SDU). • Led direct report Technicians and contractors in the proper installation of satellite services. • Developed installation, quality assurance, and operating instruction standards to improve customer satisfaction. • Managed over a million dollars of satellite receivers, antennas, installation hardware, test equipment, and fleet vehicles. • Managed the installation of DirectTV and SkyView channel set into hundreds of Multi-Dwelling Units (MDU) and thousands of customers homes (SDU). • Led direct report Technicians and contractors in the proper installation of satellite services. • Developed installation, quality assurance, and operating instruction standards to improve customer satisfaction. • Managed over a million dollars of satellite receivers, antennas, installation hardware, test equipment, and fleet vehicles.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Avionics Chief Petty Officer (Air Warfare/Aircrew/Master Training Specialist)
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Sep 1979 - Jan 1999
• Developed installation, integration, operation, and quality procedures to improve the customer experience. • Trained technicians and vendors on the proper installation, integration, and maintenance of satellite systems. • Designed RF satellite distribution standards to improve customer service and decrease outages. • Transformed the squadron's intelligence department by assessing the customers need, correcting training inadequacies, and improving processes to streamline upstream reporting to senior leadership and Joint Chiefs of Staff. • Developed work-task and quality instructions to improve the performance and effectiveness of entry-level to advanced technicians and other operations staff. • Awarded the Navy Commendation Medal for distinguished service providing logistical support and quality/safety standard compliance for seven squadrons and over 77 aircraft. • Awarded two Navy Achievement Medals for superior leadership in mission support, training, and operating procedure standardization. • Awarded the Navy Master Training Specialist Certification for distinguished skill in instructional techniques. Developed training goals and objectives, implementing course material, created curriculum, provide classroom instruction, designed testing, and conduct the detailed quality analysis. • Conducted quality assurance audits on detailed maintenance processes to check for compliance and maintenance trends that identify deviations from the accepted results. • Certified avionics and aircraft engine systems Quality Assurance Inspector. • Certified as In-flight Technician/Evaluator, Radar Operator/Evaluator, and Special Mission Operator/Evaluator. Show less
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Education
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1979 - 1980
Vocational US Navy Avionics / Electronic Warfare Collection and Analysis
Electrical, Electronic and Communications Engineering Technology/Technician
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