Experience

TACOM

• France
• Marketing and Advertising

• Quality Assurance Specialist, IT Help Desk Support

  • Jun 2015 - Present

  Load specified software packages such as operating systems, word processing, or spreadsheet programs into computers.Install and maintain hardware and peripheral components such as monitors, keyboards, printers and disk drives.Solve end user’s inquires. Diagnose system hardware, software, and operator problems. Advice or perform remedial actions to correct problems based on knowledge of system operation.Replace defective or inadequate software packages. Refer major hardware problems to outside service personnel for repair.Establish network users, user environments and directories. Provide users with network technical support responding to the needs and questions of end user regarding their access to resources on the network.Assist in the installation, upgrading and configuration of network structures, rights, security and software on file servers.Analyze current and prior reports to determine quality-of-work trends. Generate product deficiency quality report to track defects of weapon parts from manufacture.Inspect a variety of small arms weapons such as rifles, carbines, pistols, rocket launchers, semi and automatic guns. Determine condition, completeness and serviceability and the nature and extent of required repairs in accordance with proper technical manuals.Train other or less experienced small-arm repairers. Increase the efficiency of the mission, improve the quality-of-work, lower cost of weapons repair and keep small-arm repairers abreast with up-to-date technical manual and modified work order changes.Prepare reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software.



Apogee Solutions, Inc

• United States
• Defense and Space Manufacturing
• 1 - 100 Employee

• Training Specialist, Course Developer

  • Nov 2010 - Aug 2014

  Established classroom experiences into collaborative problem-solving events to engage learners to think and understand the relevance and context of what they learned.Developed a blended learning approach that incorporated virtual and constructive simulations, gaming technology, or other technology-delivered instruction. Incorporated strategies to ensure required skill levels, knowledge, and abilities transfer from the institutional environment to the operational environment.Developed lessons plans, student outlines, supplemental materials, media and the instructor preparation guide. Validated instruction to determine the effectiveness of instructional material prior to implantation. Responsible for classroom safety to include-proper protective equipment and visible safety signs and comfort standards such as ventilation, lighting, temperature, and adequate space for learning.