Experience

Leidos

• Software Development
• 400 - 500 Employee

• CDRL Administrator

  • Jul 2021 - Present

  • Improved the CDRL processes as well as the design and construct of the related SharePoint site to enhance CDRL submission and tracking accuracy and completeness. Created efficiencies to respond to ad hoc information requests to expedite sharing and transparency of data. Trained new Project Managers in the CDRL submission process. Refined internal processes to eliminate opportunities for CDRL inaccuracy resulting in significant decrease in client complaints regarding same. • Serve as the liaison between internal company and external government customers. Identify, manage, and lead escalations through various management levels. Work with others to help manage escalations, or resolve quality management issues, and/or suggest process improvements. • Integrate technical knowledge and understanding of business rules to create solutions. Work with team members to resolve complex or cross technology issues and/or define process requirements thru interviewing techniques. Show less



Peraton

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CDRL Administrator

  • Jan 2015 - Jul 2021



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Editor

  • Dec 2012 - Jan 2015

• Technical Writer and Change Management Leader

  • Nov 2005 - Dec 2012

  Responsible for tailoring and/or developing business and operational process documentation following a standard SDLC life cycle as related to configuration management. Experience leading the twice-weekly change management documentation team meeting for the Navy Marine Core Internet (NMCI) Service Request Management (SRM) group. This is a current ongoing job responsibility. Provide graphical support using PowerPoint, Excel, and Visio. Responsible for creating and maintaining SharePoint environments, and Web sites used for tracking, reporting, and document control management.Improve visual and editorial standards for documents. Recommend new designs, layouts and procedures as needed. Edit, write and/or rewrite technical documents, publications, presentations, speeches and other materials to communicate clear technical findings, and research developments to customers.I work for HP as a contractor for the United States Navy. Show less



Albertsons Companies

• Retail
• 700 & Above Employee

• Technical Writer and Business Process Analyst

  • Nov 2004 - Nov 2005

  Work with a diverse group of contractors and employees to make technology understandable to end-users. Analyze software programs, and write "How it Works" technical manuals for engineers, and simplified versions for Albertsons' customers. Create instructional course materials. Plan documentation development process and coordinate writing projects. Work with a diverse group of contractors and employees to make technology understandable to end-users. Analyze software programs, and write "How it Works" technical manuals for engineers, and simplified versions for Albertsons' customers. Create instructional course materials. Plan documentation development process and coordinate writing projects.



HP, for contractor Adecco Technical

• Boise Idaho

• Technical Writer and Web Developer

  • Dec 2000 - Oct 2004

  Write firmware component module specifications and development plans, from notes, outlines, and interviews with development engineers or SMEs facilitating the efficiency and productivity of the firmware engineers. Create technical design specifications. Collaborate with diverse groups towards the common goal. Drafts minutes for all project team and customer calls. Write firmware component module specifications and development plans, from notes, outlines, and interviews with development engineers or SMEs facilitating the efficiency and productivity of the firmware engineers. Create technical design specifications. Collaborate with diverse groups towards the common goal. Drafts minutes for all project team and customer calls.



Seagate Technology Inc., for contractor Tek systems

• San Jose California

• Technical Writer and Business Process Analyst

  • Apr 2000 - Aug 2000

  Team lead for the disaster recovery program. Team lead for the disaster recovery program.



Itron Inc.

• Boise Idaho

• Software Engineer and Technical Writer

  • Jun 1998 - Apr 2000

  Design and code software programs in the C language to test and evaluate products in development. I worked in the engineering department. Itron was purchased by a competitor and shuttered. Design and code software programs in the C language to test and evaluate products in development. I worked in the engineering department. Itron was purchased by a competitor and shuttered.



PRECO Electronics, a Sensata Technologies Company

• United States
• Public Safety
• 1 - 100 Employee

• Hardware Technician and Software Engineer

  • Jan 1985 - Jun 1998

  Extensive hardware experience in through-hole, surface mount, prototyping, circuit board layout, and electromechanical assemblies. Building automated testers, wiring harness, pre-production setup and mechanical drawings. Software writing skills in HTML, Java, Java Script, ASP, Cold Fusion, Borland C, Borland Turbo Pascal and HP Basic (UNIX platform). I worked in the engineering department. Extensive hardware experience in through-hole, surface mount, prototyping, circuit board layout, and electromechanical assemblies. Building automated testers, wiring harness, pre-production setup and mechanical drawings. Software writing skills in HTML, Java, Java Script, ASP, Cold Fusion, Borland C, Borland Turbo Pascal and HP Basic (UNIX platform). I worked in the engineering department.