Food Service Supervisor

• Aug 2023 - Present

Sales Consultant/Service Advisor

• Jun 2021 - Jul 2023

Culinary Manager

• Feb 2018 - Jul 2020

• Supported the back-of-house team members and kitchen manager by monitoring kitchen standards • Strived to achieve overall quality and consistency on a daily basis as a leader with a coaching mindset • Maintain high employment quality standards consistent with Bloomin' Brands policies • Developed initiatives to build sales, increase profitability and growing the guest count • Presented quality food with pride, operating in a scratch kitchen with the freshest ingredients • Supported the back-of-house team members and kitchen manager by monitoring kitchen standards • Strived to achieve overall quality and consistency on a daily basis as a leader with a coaching mindset • Maintain high employment quality standards consistent with Bloomin' Brands policies • Developed initiatives to build sales, increase profitability and growing the guest count • Presented quality food with pride, operating in a scratch kitchen with the freshest ingredients

General Manager

• Oct 2015 - Feb 2018

• Led, coached, managed and developed teams at two locations • Focused on brand standards in food safety, recipes, systems and financial responsibility in labor/food cost • Managed recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development of employees • Provided coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs • Supported sales goals by developing action plans for seasonal forecasting Show less

Kitchen Manager

• Aug 2012 - Oct 2015

• Directed daily operations, developed and managed scheduling, training, and monitored staffing levels • Collaborated with KM, monitoring 40 staff members on productivity, quality, and regulatory requirements • Managed vendor relationships, and oversee purchasing and inventory control • Developed and coordinate with front and back of house to execute new menu items • Helped maintain smooth operation when in front of house to keep guests happy and servers moving . • Consistently reduced labor costs and increased sales, contributing to significant profit increases • Developed policies and procedures, benchmarks and training guides for the kitchen Show less

Kitchen Manager

• Dec 2008 - Aug 2012

• Trained and developed 60 employees, including supervisors • Planned and managed schedules, workflow, menus and menu items, supervised food preparation, ensuring regulatory compliance • Coordinated between FOH/BOH and interacted with customers; ensured high-quality customer service and satisfaction, identified and addressed inefficiencies • Managed purchasing, inventory and vendor relationships • Monitored costs, analyzed and improved performance • Trained kitchen crew on systems adherence for consistent results Show less

General Manager

• Mar 2001 - Nov 2008

• Directed operations within restaurant employing 120+ cross-functional staff • Managed recruitment, hiring, training and motivation; assigned and scheduled employees • Defined and implemented operating strategies, focusing on high-quality customer service • Planned and managed marketing, advertising and sales strategies. Controlled inventory, costs and purchasing; oversaw deliveries • Monitored, analyzed and improved business processes, prepared and managed budget • Developed and implemented revenue-building programs to increase profits • Enhanced targeted market penetration, sales and revenues following implementation of to-go rewards • Addressed business management processes to maximize efficiency, productivity and cost-effectiveness Show less

General Manager

• 1998 - 2000

Soldier/Motor Transport/Cook

• 1993 - 1997

Restaurant Worker

• 1990 - 1993