Experience

WB Games / Avalanche

• Computer Games
• 1 - 100 Employee

• Quality Assurance Lead

  • May 2021 - Present

• Senior Quality Assurance Tester

  • Jul 2020 - May 2021

• Quality Assurance Tester

  • Jul 2019 - Jul 2020


Blue Buffalo Co
• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Pet Detective

  • Sep 2017 - Jul 2019


castAR

• United States
• Entertainment Providers
• 1 - 100 Employee

• Senior Quality Assurance Analyst

  • Jun 2017 - Jun 2017

  I tested a new experimental Augmented Reality experience that included new pieces of equipment and two games. I tested a new experimental Augmented Reality experience that included new pieces of equipment and two games.



Disney Interactive Studios

• Quality Assurance Game Tester

  • Nov 2015 - May 2016

  I was a game tester for multiple playsets for the Disney Infinity 3.0 game. I worked with development staff to ensure the playsets launched successfully. I was a game tester for multiple playsets for the Disney Infinity 3.0 game. I worked with development staff to ensure the playsets launched successfully.

• Quality Assurance

  • Mar 2015 - Sep 2015

  I was a game tester on the Disney Infinity 3.0 project until the game launched. I worked with development staff to ensure the game launched successfully. I was a game tester on the Disney Infinity 3.0 project until the game launched. I worked with development staff to ensure the game launched successfully.



Teleperformance

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Chat Specialist

  • Feb 2015 - Mar 2015

  Worked on an inbound chat service for the company's AT&T project. Duties included assisting customers with account maintenance and the purchase of phones and phone accessories online. Worked on an inbound chat service for the company's AT&T project. Duties included assisting customers with account maintenance and the purchase of phones and phone accessories online.



Harland Clarke

• India
• Hospitals and Health Care

• Customer Service Representative

  • Sep 2014 - Feb 2015

  I worked inbound calls to take new and replacement orders of checks and office supplies. I worked inbound calls to take new and replacement orders of checks and office supplies.



College America

• Brazil
• Primary and Secondary Education

• Customer Service Representative

  • Jul 2014 - Sep 2014

  Helped with both inbound and outbound calls working with prospective students to give information about the college as well as signing them up for consultation appointments. Helped with both inbound and outbound calls working with prospective students to give information about the college as well as signing them up for consultation appointments.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Customer Service Agent

  • Sep 2012 - Jun 2014

  I work on Xerox's Verizon Wireless Project as an indirect inbound Customer Service Agent. I perform basic to advanced account maintenance for customers, technical support service for their devices, and help to tailor plans and services based on customer needs. I also worked as a supervisor for new employees coming out of training. I work on Xerox's Verizon Wireless Project as an indirect inbound Customer Service Agent. I perform basic to advanced account maintenance for customers, technical support service for their devices, and help to tailor plans and services based on customer needs. I also worked as a supervisor for new employees coming out of training.



Collins College

• Higher Education
• 1 - 100 Employee

• Game Design Student

  • Sep 2009 - Apr 2012

  While attending Collins College I learned to use programs common to the Game Industry (3DS Max, Unity 3D, Photoshop, etc.). I completed multiple projects that led to the completion of my groups final game project, Angle of Attack. While attending Collins College I learned to use programs common to the Game Industry (3DS Max, Unity 3D, Photoshop, etc.). I completed multiple projects that led to the completion of my groups final game project, Angle of Attack.


Wendys International
• Line Chef

  • Apr 2010 - Dec 2010


United States Marine Corps

• United States
• Armed Forces
• 700 & Above Employee

• Marine (Administration Clerk)

  • Jun 2005 - Jun 2009

  Was in charge of 300+ Marines at any given time throughout their training and maintained their personnel files, awards, promotions, pay, and other various duties. Maintained thousands of military related supplies and equipment. Managed over 20+ office computers keeping their software up to date and operational. Led Marines through 30+ various charity events. Designed, planned, and built the "Lemoore Marine Mud Run" for three successful years. Was in charge of 300+ Marines at any given time throughout their training and maintained their personnel files, awards, promotions, pay, and other various duties. Maintained thousands of military related supplies and equipment. Managed over 20+ office computers keeping their software up to date and operational. Led Marines through 30+ various charity events. Designed, planned, and built the "Lemoore Marine Mud Run" for three successful years.

• Line Chef

  • Aug 2003 - Jun 2005