Experience

La Sierra University

• United States
• Higher Education
• 400 - 500 Employee

• Administrative Assistant

  • Nov 2022 - Present



Family Service Association

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Contracts Specialist; Operations Manager

  • Jun 2008 - Jul 2022

  Contracts Specialist (2008-2011): Responsible for confirming that all supporting documentation was received for child development and mental health contracts (totaling $15-$18 million annually) between Family Service Association (FSA) and funding sources, such as State of California, County of Riverside, San Bernardino County, and with various foundations and private funding parties. Reviewed all renewals and amendments to existing contracts for changes. Responsible for updating the fixed assets inventory of 35 FSA operations sites. Operations Manager (2011-2022): As part of facilities team, responsible for maintaining agency fleet (50+ vehicles) for driver safety; processed DMV registrations and renewals; ensured proper insurance documents were kept in each vehicle; maintained spreadsheet of monthly vehicle mileage for accounting department; helped company safely maximize vehicle usage and maintenance budget dollars. Also helped maintain 10 different service sites and developed great working camaraderie with numerous partner service providers and with program directors and colleagues. Liaison between FSA and United Way of the Inland Valleys. Show less



Adventist Risk Management, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Call Center Support Representative

  • Mar 2006 - Mar 2008

  Call Center Representative (2006-2008): Received incoming phone calls from various medical providers and from covered employees throughout the United States, answering questions, clarifying and explaining medical benefits, coverage eligibility and claims status, and resolving claim issues. Handled more than 100 phone calls per day. Call Center Representative (2006-2008): Received incoming phone calls from various medical providers and from covered employees throughout the United States, answering questions, clarifying and explaining medical benefits, coverage eligibility and claims status, and resolving claim issues. Handled more than 100 phone calls per day.



Revcare Inc

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Managed Care Auditor

  • Nov 2004 - Feb 2006

  Managed Care Auditor (2004-2006): Audited client hospitals’ managed care patient accounts for proper insurance contractual payments, and, when necessary, filed appeals for balance owed by insurance. Confirmed that correct contractual insurance payments were made to client hospitals, rebilled insurance if accounts were underpaid, and followed up with insurance until each account was resolved. Reviewed 50-60 accounts per day. Used the hospital’s computer systems to access and review pertinent patient account information. Called patients when necessary to clarify insurance information. Show less

• Managed Care Auditor

  • Nov 2004 - Feb 2006

• Managed Care Auditor

  • Nov 2004 - Feb 2006



Metro Republic Commercial Service, Inc.

• Hospitals and Health Care

• Managed Care Auditor; Legal Assistant

  • Mar 1999 - Oct 2004

  Managed Care Auditor (1995-1997, 1999-2001): Confirmed correct contractual insurance payments were made to client hospitals, rebilled insurance if accounts were underpaid, followed up with insurance until each account was resolved, and, when necessary, filed appeals for balance owed by insurance. Recovered more than $2,000,000 for client hospitals. Used the hospital’s computer system to access and review pertinent patient account information. Legal Assistant (2001-2004): Assisted company with various litigation areas including Collection, Civil, and Small Claims. Reviewed and prepared documents for lawsuit case files, calendared court dates, filed legal documents with appropriate courts, drafted correspondence, and assisted in lawsuit resolution. Show less



Continental Currency Services

• Human Resources Services
• 1 - 100 Employee

• Legal Assistant

  • Sep 1997 - Mar 1999

  Legal Assistant (1997-1999): Assisted currency company (with many subsidiaries) with Small Claims cases; appeared in Los Angeles Municipal Court and Orange County Municipal Court on behalf of company (including success against a major lending institution). Firm cashed payroll checks for different companies, also wired funds interstate and intrastate for clients/customers. Legal Assistant (1997-1999): Assisted currency company (with many subsidiaries) with Small Claims cases; appeared in Los Angeles Municipal Court and Orange County Municipal Court on behalf of company (including success against a major lending institution). Firm cashed payroll checks for different companies, also wired funds interstate and intrastate for clients/customers.



Metro Republic Commercial Service, Inc.

• Hospitals and Health Care

• Collector; Data Entry; Managed Care Auditor.

  • Jul 1993 - Aug 1997

  Data Entry (1993-1995): Entered and updated medical provider’s customer account information into agency’s database collection system to ensure accurate billing of the patient for their portion of the account. Helped agency maintain highest amount of professionalism by minimizing clerical errors. Noted for being most trustworthy in accuracy and personal attention to detail. Collector (1993-1995): Medical and commercial accounts, working with 200-250 accounts each month. Established rapport with debtors to help them understand the value of their paying the part of the bill that was their responsibility, and helped them identify creative ways to do so. Recovered approximately $7,500 per month, on average. Personally received numerous thank you’s and notes of appreciation from debtors for treating them with dignity and compassion. Managed Care Auditor (1995-1997, 1999-2001): Confirmed correct contractual insurance payments were made to client hospitals, rebilled insurance if accounts were underpaid, followed up with insurance until each account was resolved, and, when necessary, filed appeals for balance owed by insurance. Recovered more than $2,000,000 for client hospitals. Used the hospital’s computer system to access and review pertinent patient account information. Show less



Nile Oil Company, Inc

• Riverside, California, United States

• Legal Assistant

  • Apr 1991 - Jan 1993

  Legal Assistant (1991-1993): Helped owner with lawsuit case work. Drafted letters, dealt with legal research, small claims, case filing with appropriate Courts, deposition reviews, and other responsibilities as requested. Legal Assistant (1991-1993): Helped owner with lawsuit case work. Drafted letters, dealt with legal research, small claims, case filing with appropriate Courts, deposition reviews, and other responsibilities as requested.



Knapp Associates

• Riverside, California, United States

• Office Assistant

  • Sep 1990 - Apr 1991

  Office Assistant (1990-1991): Carried out clerical duties for owner of certified arborist company; scheduled work crew; administered accounts receivable; and drafted consultation reports and cost estimates for clients (including General Hap Arnold Golf Course, March Air Force Base, Riverside, CA). Office Assistant (1990-1991): Carried out clerical duties for owner of certified arborist company; scheduled work crew; administered accounts receivable; and drafted consultation reports and cost estimates for clients (including General Hap Arnold Golf Course, March Air Force Base, Riverside, CA).



Raymond A. Garcia, Attorney at Law

• Thousand Oaks, California, United States

• Legal Assistant

  • Oct 1989 - Jun 1990

  Legal Assistant (1989-1990): Assisted company with various litigation areas including Collection, Civil, Bankruptcy, Small Claims, Wills, Trusts, and Probate. Worked on cases in preparation for trial or for settlement. Drafted deposition questions, probate, wills and trusts, dissolutions, pleadings, and client letters. Legal Assistant (1989-1990): Assisted company with various litigation areas including Collection, Civil, Bankruptcy, Small Claims, Wills, Trusts, and Probate. Worked on cases in preparation for trial or for settlement. Drafted deposition questions, probate, wills and trusts, dissolutions, pleadings, and client letters.



HOME HEALTH EDUCATION SERVICE INC

• United States
• Insurance
• 1 - 100 Employee

• Shipping Manager; Receptionist

  • Sep 1986 - May 1989

  Receptionist (1986-1987): Responsible for handling multi-line phone system, mail sorting, and data entry. Shipping Manager (1987-1989): Promoted to sole manager of shipping department supporting religious book sales throughout the Pacific Southwest states and Hawaii. Averaged fulfillment of 70 orders daily (1,400 per month); kept inventory control and replacements up to date. Receptionist (1986-1987): Responsible for handling multi-line phone system, mail sorting, and data entry. Shipping Manager (1987-1989): Promoted to sole manager of shipping department supporting religious book sales throughout the Pacific Southwest states and Hawaii. Averaged fulfillment of 70 orders daily (1,400 per month); kept inventory control and replacements up to date.



Nile Union Academy

• Qesm Heliopolis, Cairo, Egypt

• Resource Librarian

  • Mar 1984 - May 1984

  Resource Librarian (1984): Reorganized entire school library of English-language books and periodicals, updating to Dewey Decimal cataloging system. Resource Librarian (1984): Reorganized entire school library of English-language books and periodicals, updating to Dewey Decimal cataloging system.



Middle East College / Beirut Overseas School

• Jdaide, Mount Lebanon, Lebanon

• History Teacher

  • Oct 1983 - Jan 1984

  History teacher (1983-1984): Taught history subjects at Middle East College and at English language junior high school. History teacher (1983-1984): Taught history subjects at Middle East College and at English language junior high school.



Pacific Union College Dairy

• Angwin, California, United States

• Delivery truck driver

  • Jan 1982 - Jul 1983

  Delivery Truck Driver (1982-1983): Loaded and delivered dairy, poultry, and bakery products to stores, restaurants, bakeries, delis, and a hospital in the Napa Valley area of Northern California. Delivered excellent customer service; monitored and replenished standing inventory needs for clients, up to approximately 5,000 units per day. Equipment: 22-foot dual-axel refrigerated box truck. Delivery Truck Driver (1982-1983): Loaded and delivered dairy, poultry, and bakery products to stores, restaurants, bakeries, delis, and a hospital in the Napa Valley area of Northern California. Delivered excellent customer service; monitored and replenished standing inventory needs for clients, up to approximately 5,000 units per day. Equipment: 22-foot dual-axel refrigerated box truck.