Experience

CallTower

• United States
• Telecommunications
• 100 - 200 Employee

• Sr. Commissions Analyst

  • Apr 2022 - Present

• Billing Manager

  • May 2015 - Apr 2022

  Manage the billing process for all unified communication services. Ensure the billing of all services and equipment is captured each month and invoiced to customers. Communication of all billing variances to management. Communicate billing changes to customers via email, invoices, and SalesForce. Manage the day to day relationship with billing vendor. Handle all customer billing disputes and communication. Verify contract and customer invoicing are correct. Project management of implementation of new billing system. Manage transition of acquired companies into CallTower billing system. Show less



Washakie Renewable Energy

• Salt Lake City, Utah

• AP / AR Billing Manager

  • Nov 2013 - May 2015

  Manage accounts payable, accounts receivable, and billing for eight entities. Managed the implementation of Great Plains Accounting Software for AP, AR and billing departments. Created billing processes for fuel delivery billing. Assist with month end close for AP, AR and Billing. Manage accounts payable, accounts receivable, and billing for eight entities. Managed the implementation of Great Plains Accounting Software for AP, AR and billing departments. Created billing processes for fuel delivery billing. Assist with month end close for AP, AR and Billing.



Metal Mart

• Lehi, UT

• Purchasing Agent

  • May 2013 - Sep 2013

  Purchased steel, aluminum, and store products. Managed vendor relations with 25 separate vendors Purchased steel, aluminum, and store products. Managed vendor relations with 25 separate vendors



VFI Corporate Finance

• United States
• Financial Services
• 100 - 200 Employee

• Lease Associate

  • Jan 2013 - May 2013

  Provided lease finance options to Executive Management of companies with revenue in excess of $20MM. Negotiated lease terms and conditions on equipment leases. Reviewed financial statements. Provided lease finance options to Executive Management of companies with revenue in excess of $20MM. Negotiated lease terms and conditions on equipment leases. Reviewed financial statements.



MIDWEST FLOOR COVERINGS, INC

• Credit Manager

  • Jun 2010 - Nov 2012

  Manage credit and collections team. Responsible for all A/R, Credit, and billing functions; including assigning credit limits on new customers, collection of debt, and management of daily and monthly billing. Manage relationships with customers, both internal and external. Analysis of credit and collection portfolio on a weekly and monthly basis, with reporting to senior management and ownership. Developed and modified credit collection policies and procedures to reduce DSO and aged balances. Decreased DSO from 45 days to 26 days (second quarter 2011). Member NACM industry groups; manage relationships with industry credit managers. Manage collection of $50M in annual A/R. Reduced delinquency to 1.5% of aging over 30 days past due in four months. Manage customer credit lines to reduce risk and limit bad debt exposure. Provide customer service to new and existing customers. Analysis of collection numbers weekly and monthly to monitor cash and collection activities. Streamlined invoicing and statement process utilizing electronic invoicing, creating cost savings of $42K annually. Show less



SELF EMPLOYED-DON LEWIS INSURANCE AGENCY, FARMERS INSURANCE

• Insurance agent

  • Jul 2009 - Nov 2009

  Licensed insurance agent selling Farmers Insurance products and services. Licensed in Life, Health, Property, and Casualty. Responsible for all lead generation and marketing for my agency. Sold Farmers Insurance products and services. Provided customer service to clients and maintained client files. Licensed insurance agent selling Farmers Insurance products and services. Licensed in Life, Health, Property, and Casualty. Responsible for all lead generation and marketing for my agency. Sold Farmers Insurance products and services. Provided customer service to clients and maintained client files.



CHG Healthcare Services

• Corporate Credit & Collections Manager

  • Sep 2008 - Apr 2009

  Managed team of Corporate Collections Specialists and Credit Analyst. Managed the collection of $750M of annual A/R. Daily interaction with internal and external customers. Developed and coached collection team daily. Hired to transition A/R team into three separate job titles and teams that improved efficiency and saved money. Assisted in the updating of corporate credit and collection policies and procedures. Managed team of Corporate Collections Specialists and Credit Analyst. Managed the collection of $750M of annual A/R. Daily interaction with internal and external customers. Developed and coached collection team daily. Hired to transition A/R team into three separate job titles and teams that improved efficiency and saved money. Assisted in the updating of corporate credit and collection policies and procedures.



XO COMMUNICATION INC

• Manager Business Services Collections/Credit/Finance Analyst

  • Jan 2000 - Sep 2008

  Managed team of eighteen credit and collection representatives, including all performance reviews, disciplinary action, and hiring of new employees. Managed the collection of monthly A/R portfolio ranging between $60-90M. Performed analysis of A/R aging, sales numbers, and expenses. Daily interaction with internal and external customers. Instrumental in the successful implementation of new collection system and collection strategies to improve efficiencies and delinquency. Changes improved delinquency by 10% in first six weeks. Improved company DSO from 75 days to 55 days in one quarter (2001). Instrumental in the hiring of credit and collections team including team leads and supervisors. Analyzed customer billing and invoices for errors and discrepancies. Performed daily analysis of A/R aging finding changes and areas for improvement in the A/R. Created credit policy and procedures including credit thresholds for new customers. Built monthly Credit and A/R reporting package for management, including scorecard and dashboard. Managed relationship of Outside Collection Agencies and Credit Reporting Agencies. Mentoring and coaching of credit and collection employees. Successfully managed team to company leading performance. Exceeded every goal given by management and helped improve XO’s bottom line. Analyzed and reported on sales numbers and expenses for the sales team Show less



Zions Bank

• United States
• Banking
• 700 & Above Employee

• Collections Supervisor

  • Jan 1996 - Jan 2000

  Became supervisor over the collections for the Provo and Ogden Dealer Loan Centers after two years of employment in the ILD Collection Department. Supervised four to six collections representatives. Motivated employees and monitored daily activities. Conducted annual performance reviews. Also, handled the discipline of direct reports. Consistently exceeded department goals for delinquency and gross charge off dollars. Averaged less than one percent of collection portfolio past due. Achieved success in all positions held at Zion’s Bank. Show less