Donald L. Coleman Jr.
Property Manager at Camillo Properties- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Certified Peer Educator
The BACCHUS Network™ -
National Apartment Leasing Professional
National Apartment Association
Experience
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Camillo Properties
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United States
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Real Estate
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1 - 100 Employee
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Property Manager
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Aug 2021 - May 2023
Assist the Director of Portfolio Management with the daily operations including Camillo team introduction and orientation for new residents,collection of rent payments, move-out process, security deposit disputes, and any resident escalations. Create Onboarding structure for newteam members. Establish training materials to ensure employee success.• Review resumes and assess compatibility for open positions• Interview prospective employees to determine the best fit for specific roles• Create policy and procedure manuals to ensure policies and practices were uniform through departments• Lead the team in a high resident-focused experience from move-in to move-out.• Maintain collections goals as defined by Camillo Properties. • Coordinate with APM’s to communicate with residents on delinquent• accounts.• Ensure all APM’s are providing the optimal resident experience when communicating via phone, email, text, or resident portal.• Manage chargebacks to the resident ledger for all maintenance or utility-related bills.• Review final security deposit disposition.• Ensure that all Security Deposit Dispositions are mailed within 28 days after move-out• Ensure that team operates based on company-defined policies and procedures.• Communicate team portfolio goals and hold the team accountable for results.• Assist with eviction court hearings as needed.• Evaluate performance, train, coach, and develop future leaders within team.• Act as intermediary for employee complaints and issues with policy and interpersonal differences Show less
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Lease Renewal Coordinator
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Mar 2021 - Jul 2021
• Execute delegated tasks related to ongoing operational processes• Respond to all emails and voicemail inquiries in a timely and courteous manner• Update Propertyware with details regarding renewal or Notice of Non-renewal (Termination)• Timely and accurately update and record all notable tenant/account information in Propertyware• Prepare and send new Lease, Lease Renewal or Termination Notice to tenant 90 days prior to lease end date• Manage necessary fields within Propertyware to ensure data is complete (Notice Given Date, Scheduled Move-out Date, discontinue recurring charges etc.)• Communicate/follow-up with tenant regarding renewal or termination• Negotiate lease renewal terms with tenants within set Camillo guidelines• Accountable for maintaining department established performance metrics Show less
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SYNC Residential
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United States
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Real Estate
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1 - 100 Employee
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Property Manager
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Jan 2020 - Feb 2021
Assisted in managing a 182 unit community. Support, coordinate and facilitate leasing, resident retention, concessions and customer service activities. Provide direction and guidance to office team and maintenance team. Collected rent from residents and post into the Resman system. Completed Final Account Statements for vacated apartment units and declined applications. Processed all applicable deposits, rents, and other fees and ancillary revenues collected. Contacted delinquent residents and communicate with late notices and eviction notices. Adhered to company policies and procedures if rent is not received within a specified period of time. Performed all leasing duties, including generating traffic and responding to telephone and Internet inquiries. Interacted with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits. Performed other related duties as assigned to meet the needs of the business. Distributed renewal notices to current residents. Communicated and reinforce the resident value proposition to overcome resistance and secure renewal agreements. Show less
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CWS Apartment Homes
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United States
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Real Estate
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300 - 400 Employee
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Community Director
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Jun 2018 - Nov 2019
• Managed a team of 10 staff members including 4 maintenance technicians, 1 assistant directory, 2 leasing consultants, 2 floating leasing specialists, and 1 marketing specialist • Managed, marketed, and maintained the apartment community while maximizing employee resources and ensuring resident satisfaction • Supervised Leasing Consultants, Maintenance Director, Maintenance Techs, and Housekeeper • Maintained resident database, accounts receivable, and accounts payable records • Established and maintained renewal programs consistent with Yieldstar reporting • Analyzed market trends based on neighboring community offerings • Coordinated Clubhouse renovation, fitness center renovation, and Luxer package room implementation. • Oversaw application screenings and income verifications • Inspected homes to determine the make ready process to upgrade homes to increase potential rental income. • Handled all resident complaints and community issues while ensuring company policies were upheld Show less
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MAA
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United States
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Real Estate
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700 & Above Employee
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Assistant Property Manager
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Dec 2016 - May 2018
• Supported, coordinated and facilitated leasing, resident retention, concessions and customer service activities. Maintained resident files. Provided direction and guidance to office team. Provided leadership and guidance in the absence of the property manager. • Collected rent from residents and post into the Yardi system. Completed Statements of Deposit Activity (SODAs) for vacated apartment units in the Yardi system. Processed all applicable deposits, rents, and other fees and ancillary revenues collected. • Contacted delinquent residents and communicates late notices and eviction notices. Adhered to company policies and procedures if rent is not received within a specified period of time. • Distributed renewal notices to current residents. Communicated and reinforced the resident value proposition to overcome resistance and secure renewal agreements. • Performed leasing of units, including generating traffic and responding to telephone and Internet inquiries. Interacted with prospective residents by providing tours, qualifying prospects, and closing sales by obtaining rental applications and deposits. • Assisted with the resolution of resident issues and complaints. Coordinated and attended social and other community events for residents. • Ensured adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents. • Supported Open Arms and other initiatives that demonstrate and enhanced Mid-America’s corporate culture. • Inspected recently vacated units to assess needed repairs and replacement. Monitored the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. Operated a motor vehicle. • Performed other related duties as assigned to meet the needs of the business. Show less
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Accounts Payable Manager
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Oct 2015 - Oct 2016
• Charged expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.• Paid vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments.• Maintained accounting ledgers by verifying and posting account transactions.• Verified vendor accounts by reconciling monthly statements and related transactions.• Accomplished accounting and organization mission by completing related tasks as needed. Show less
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Property Manager/Tenant Coordinator
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Oct 2015 - Oct 2016
Property Manager/Tenant Coordinator• Assisted investors and property owners preserve and increase the value of their real estate investments.• Managed day-to-day financial operations of the property, including finding and placing qualified tenants, and they ensure the property is in good working order.• Processed dispossesories for 6 counties.• Communicated daily with tenants regarding work orders, payments, leasing agreements, and other residential concerns.• Maintained accurate and up to date property records including market analysis. Show less
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Assistant Business Manager
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Jun 2012 - Aug 2015
Assisted in managing Multi-Family living communities comprised of 250 to 700 units. Set up efficient administrative systems, coordinated rent collections, handled tenant disputes, and resolved legal issues. • Mastered various property management software platforms including Yardi, Yieldstar, Corelogic Saferent, Entrata, Renters Insurance Select, Bank of America Cashpro, and others. • Supervised 2 leasing professionals and 4 maintenance professionals • Recognized for maintaining rent delinquency under $500 monthly • Implemented monthly resident retention programs resulting in occupancy never falling below 93.6% for a property comprised of 368 units • Organized multiple fundraisers for the Make-A-Wish Foundation. Raised over $1200 in order to grant a wish to a child in the Memphis region. • Coordinated marketing efforts with the leasing team; Sustained tenancy with qualified tenants to prevent vacancy loss • Successfully trained new hires and existing team members on policies, procedures, property management software and operational procedures in multiple regions • Collected, managed, deposited, and reported rent Show less
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Southeast Missouri State University
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United States
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Higher Education
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700 & Above Employee
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Intern
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Jan 2012 - May 2012
• Assisted students with disabilities with their classes and their transitions into the college environment• Provided information to professors regarding their students in order to serve the student effectively• Converted textbooks into various formats for students with different needs• Created presentations to educate people on Disability Etiquette• Created flyers for various events that are held by the department• Completed clerical task such as filing, updating student’s files, organizing the Disability Services materials in an efficient manner Show less
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Resident Assistant
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Aug 2008 - May 2012
• Assessed and responded to the needs of residents on my floor community• Created, planned and implemented educational, social, and recreational programming• Managed various administrative duties including maintenance request and incident reports• Enforced and upheld university policies• Mediated various conflicts that arise within the residence hall• Facilitated and Implement Resident Staff retreats and bonding activities• Facilitated training sessions designed to teach about diversity and tolerance during the Resident Assistant Staff Training each semester• Managed and Organized Incoming Mail for residents• Maintained positive and working relationships within a staff group and with residents across campus• Facilitated Staff Development Activities Exercises Show less
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Education
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2007 - 2012
Southeast Missouri St
Bachelor's Degree, Corporate Communication/Management
Community
