Senior Business Analyst

• Sep 2019 - Present

Senior Business Analyst

• May 2018 - Sep 2019

Conducted a university wide review of all payment methods in use to determine their support for the university's aspirations, namely larger e-commerce presence, reducing manual handling and providing a consistent payment experience across the university. To achieve these objectives, I:• Carried out extensive process mapping and review of each payment method’s transaction life cycle across the organisation’s different business units• Reviewed payments data to determine each payment method's level of utility, portability, processing burden for both customers and back office processing, future trends, support for digital sale and delivery of products• Reviewed the university's various business models to determine business change required to support changes in the payments landscape• Produced high level recommendations I have experience of working with short deadlines under significant constraints. During my time at UoL I produced requirements and supported stakeholders through the governance process with projects that required immediate solutions, these included an Emergency Mass Communication solution, PCI DSS Payment Card Compliance for telephone payments and a Direct Debits portal to support local processing.

Business Analyst

• Mar 2017 - May 2018

Working as the Business Analyst to help implement an online booking and accommodation solution for the organisation's Commercial department.My main objectives include homogenising business processes across the business unit, identifying and defining the functionality required by the new solution to support these processes. I am working with both internal and external stakeholders to deliver the solution. My proudest moment from this role was leveraging the principle of loss evasion to influence a stakeholder to change from being a blocker to become one of the project’s main supporters.Key Responsibilities:• Identifying strategies for managing and influencing internal and external stakeholders,• Leading business unit change, change implementation and management• Eliciting and documenting requirements and developing requirement catalogues• Process improvement and implementation of improvements• Leading functional and user acceptance testing

Business Analyst

• Nov 2014 - Mar 2017

Key Responsibilities & Tasks:• Requirements engineering, elicitation, documentation and management• End-to-end project life cycle management• Conducting interviews with heads of the various business units to collect and document the business objectives for change initiatives• Keeping business sponsors and stakeholders informed of project developments• Analysing and translating user and business needs and objectives into solution requirements • Planning and implementing benefits tracking and realisation • Working as part of project teams to drive different requirements gathering activities to support business objectives• Supporting business representatives with following the proper governance processes and completing the related documents to safeguard project investment• Performing requirements elicitation through workshops, interviews and stake holder consultation• Using document analysis, surveys, and data analysis to support project objectives• Modelling business processes for process documentation and improvement using standard notations such as BPMN 2 • Modelling Enterprise data for business intelligence and producing data cubes using UML as well as making Logical, Relational and Physical data models • Using business analysis techniques such as PESTEL, Kano Diagrams, 5 Whys, SIPOC, 5 Forces, Power and Interest Matrix, 7 Wastes and many others